Based on 949 review
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With a stay at Margaritaville Island Inn in Pigeon Forge, you'll be just steps from The Comedy Barn Theater and 4 minutes by foot from Island at Pigeon Forge. This hotel is 0.6 mi (1 km) from LeConte Center At Pigeon Forge and 1.3 mi (2.1 km) from Titanic Museum. Don't miss out on the many recreational opportunities, including an outdoor pool, an indoor pool, and a spa tub. Additional features at this hotel include complimentary wireless Internet access and concierge services. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free se...More details
Check-out ends at: 11:00
Pool and wellness facilitiesOutdoor PoolIndoor pool.
Business Facilities / FacilitiesMeeting Rooms
Reception servicesConciergeLuggage storage
Noisey and not maintained
Reviewed 20 november, 2021
Found 2 dead bugs in room, told management and was told must have flown in, that's it. Bathroom sink would not drain. Grabbed drain stopper and it came off in my hand. Obstructions in drain was ugly, hair etc. Pillows were totally useless, no firmness to them. Even stacked them 2 high no help. Traffic noise in front of bldg was BAD, hate to be staying there in peek times. Parking was not much around bldg, had to walk to parking lots behind hotel, across street. Music in main foyer and eating area was to loud, needs to be background not over powering.
Reviewed 19 november, 2021
Very nice clean hotel with a great hot breakfast. Breakfast staff - Tiffany, Heather, Lisa, Vicki, Ron and Braden - were very friendly, service with a smile. We were greeted every morning with a "Good Morning" as we got off the elevator by the registration staff. And also greeted by staff each night as we returned to the hotel. Our room had plenty of towels and washcloths. Great location on the parkway.
indoor was clean and right temperature
Reviewed 17 november, 2021
My family stated here one week. The rooms, lobby, exercise room, indoor pool area, and the kitchen were all clean and orderly. The staff were are friendly and offering to help. And in the mornings we ate at the inn's breakfast room. The food was good and hot. A shout out to all the people serving. Thank you Tiffany, Heather, Lisa, Vicki, Ron, And Braden for service with a good morning and a smile.
Quick to fix any issues
Reviewed 11 november, 2021
We stayed at Margaritaville Island Inn for three nights. The hotel staff did honor our request for a walk-in shower and a view of the Island. Our room was clean, and we had plenty of towels and washcloths. Although, we didn't spend much time in our room the first night. On the first full day of our stay, we asked a gentleman pushing around a blue cart if we were allowed to smoke outside on the balcony since we could not remember where they told us we could smoke, and he said, "yes." A couple of hours later, I got a call from some girl at the front desk telling us we could not smoke on the balcony. I was confused and let her know that when we asked, we were told yes. The lady interrupted me and called me a liar multiple times and said that nobody told me that. I tried explaining who the man was that said we could, but she would not listen and kept talking over me. The lady was extremely rude and yelled at me. She apparently has zero customer service skills. All she had to say was that we had received incorrect information, and everything would have been fine. But instead, she called me a liar multiple times when had she listened, she would have known which employee it was who told us that we could. We found out the next day that the guy who told us we could smoke on the balcony was new and didn't know the rules yet. We were not mad about not being able to smoke on the balcony, we were upset about the way I was spoken to. It was not professional in the slightest. So, I spoke to a manager on the 2nd shift who was very polite and pointed out the designated smoking area for us. He apologized for everything and said he would leave a note for the GM. We met with another manager, Cheryl, who handled the situation like a pro. She went above and beyond to rectify the situation and to make our stay more enjoyable. On the second morning of our stay, I sat down in the lobby for a few minutes. I sat by the front desk during 1st shift, and I heard an employee on the phone with a guest. The employee told the guest that she was a manager and that her name was Tina. Tina apparently did not like what the guest was saying and placed them on hold before yelling out to a lobby full of guests, "this bitch is crazy!" What a fantastic way to speak about your guests. During the rest of our stay, we encountered several employees, who were extremely nice, and that made up for the bad experiences we had. Cheryl, Claudia, and Robbie, to name a few, were absolutely amazing people who made our stay here worth it! These three are some of the reasons we are thinking of staying here again. The housekeepers we had for the duration of our stay were amazing and attentive. Between the room, the view, and some of the employees, we would stay here again. The 2nd and 3rd shift staff members are fantastic people who go out of their way to ensure your stay is enjoyable.
Reviewed 5 november, 2021
Very nice and clean hotel with a indoor pool and hot tub great breakfast with some very nice and awesome employees Tiffany, heather , Lisa ,Vick , and Ron was great would most definitely recommend staying here ole Smokey moonshine and the Ferris wheel is right behind the hotel along with a lot of other things with in walking distance