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Good location for budget stay. Could do better
Opinión escrita el 2 de Septiembre de 2021
We used the travelzoo offer of 3 nights B&B for us and our 2 children. It included dinner and cream tea for 2.
Booking was a challenge as the offer did not mention there were no family rooms and therefore they wanted me to purchase 2 vouchers despite advertising children under 12 free B&B. we were given 2 room near each other on the top floor. The rooms were clean but there was damp evident in one and both had heavily stained carpets and very poor lighting. Neither phones worked and there were no info/welcome book. There was a kettle but no tea coffee etc on arrival or the complimentary prosecco. The rooms were so hot and the radiators were unable to be turned off.
Our daughter has coeliac disease and we had contacted the hotel prior to arrival to ensure they had options for her. At dinner we were advised that they had given the gluten free menu to a bride that day but that they thought everything other than pasta was ok....i felt very uncomfortable as the liklihood of this was unbelievablely unlikely as it included breaded fish, Pizzas, pies etc. Breakfast was much better managed.
Breakfast was varied and huge portions.
The cream tea we requested to take out as didn't spend much time at the hotel. This was awful 6 small dry shop brought scones, cream and pots of jam. So disappointing.
Staff were friendly but short staffed, often the bar was empty of had people drifting around in a coat leaving/cleaning.
This hotel has some strong points but needs some TLC and extra staff. It could be great!!!
We had a good stay on a budget but definitely missed the wow factor a 4* should offer
Disappointing to say the least.
Opinión escrita el 31 de Agosto de 2021
A recent disappointing stay in lots of respects. I just like to know why the telephone is never answered? Numerous telephone calls made, 3 requests left on answering machine for return call. Obviously, they had no idea what my request was, it could have been a wedding booking. A business function or similar. I just don't get how any 4* establishment uses an answering machine to attract business. The rooms are small as are the bathrooms although they (the bathrooms) appear to have been refurbished fairly recently. The heated towel rail was red not and we were unable to turn it off. Minimum toiletries are provided. There is no fridge or safe and the telephone didn't work. No Wi-Fi code in the room. The carpet was disgusting. Unfortunately, we were on the 2nd floor which was accessed by 42 stairs. The room charge was £109 so it is interesting to see another reviewer had paid £49 - they must have booked the broom cupboard!!! Breakfast was mediocre and I would have preferred it to be hotter. The breakfast room waitress was really nice but suffice it to say, was run off her feet. There is either insufficient staff at this hotel or they are totally disorganised. The grounds are lovely along with plenty of picnic tables/seating and there is more than enough parking. Checkout was poor as, once again the receptiontionists were non existent and interestingly, the telephone remained un-answered. Now there's a surprise. Lots of improvements required. 2* at the very most.
NOT Family Friendly!
Opinión escrita el 30 de Agosto de 2021
We had booked two nights at the hotel to attend the wedding of my wife’s best friend.
Upon entering our room, we noticed a number of issues. We had been put on the 2nd floor up some very steep stairs in a room with a window that was not child safe, despite giving the hotel plenty of notice that we had our 15-month-old daughter with us. The room was barely big enough for a couple, never mind a travel cot, again which the hotel was aware of in advance. The carpet in our room was heavily stained and didn’t provide us with much confidence that the cleanliness of the room was up to a good standard, especially with a child who would be playing around on it.
My wife went down to reception to highlight these issues and was told by the unhelpful and patronising receptionist that the hotel was full and that the hotel doesn’t have family rooms (Trip Advisor lists this hotel as having family rooms). At this stage we would have left and gone elsewhere, but as we were there for the wedding, we didn’t want to cause stress for the bride.
The wedding was very nice, food at the hotel was good and all the staff except for the patronising receptionist were very friendly and attentive.
We were going to make our displeasure known when checking out, but the patronising receptionist was working so we opted to email the manager once we had arrived home.
I think we were more shocked at the lack of customer care/public relations in the manager’s reply to our message. The manager had the audacity to blame the bride for our room location and simply blamed previous guests for problems with our room rather than accepting the responsibility and apologising. We did contact them again to challenge their original reply, but I doubt we’ll hear from them again!
I would advise families to go elsewhere and anyone else to book with caution!
Worth visiting again and again!
Opinión escrita el 28 de Agosto de 2021
My husband and I booked this for our annual "Northern trip". We must say we got a great deal - their Spring promotion was £49 for a double room with full English breakfasts and cream tea. We were so impressed with the offer, we booked two nights going up and one night coming back (from our Scottish hols). The first stay was uneventful but we were bowed over by the scrumptious breakfasts served every morning. However, on the way back, not only did the staff remember us, they also helped us with plugging in our cooler box which was stocked with Scottish goodies. We decided to have dinner there and were overwhelmed by the hospitality (and generous servings) of their roast dinners. The Duty Manager Amanda made us feel so welcomed, we will make this place our annual staycation stopover from now on.
Tip: Ask for the top rooms - which provides more privacy but do bear in mind there are no lifts.
Opinión escrita el 22 de Agosto de 2021
Wonderful venue for a wedding, so many rooms to use with different styles.
Bedroom was small but stylish and immaculate
Breakfast was beautiful and we presented with great choice.
Only issue was its way too warm in every room and the overhead rain shower was a nightmare to work and no shower cap provided so impossible to use if you don't want to wet your hair!
Also both bars had very limited pumps on and poor range of bottles. Wine was undrinkable, both rose and sauvignon blanc. Had to buy lemonade as its too expensive to waste!
Please improve wine supply and bar stock. Everyone complained all night