Holiday Inn Express & Suites Plano East

Starting at

$ 76

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TripAdvisor Review

Based on 167 review

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Property Location When you stay at Comfort Inn & Suites Plano East in Plano, you'll be in the business district, within a 10-minute drive of University of Texas at Dallas and Allen Premium Outlets. This hotel is 12.2 mi (19.6 km) from Galleria Dallas and 8.5 mi (13.6 km) from Allen Event Center. D...

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Property Info

Property Location

When you stay at Comfort Inn & Suites Plano East in Plano, you'll be in the business district, within a 10-minute drive of University of Texas at Dallas and Allen Premium Outlets. This hotel is 12.2 mi (19.6 km) from Galleria Dallas and 8.5 mi (13.6 km) from Allen Event Center. Distances are displayed to the nearest 0.1 mile and kilometer.
- ArtCentre of Plano - 1.6 km / 1 mi
- Collin Creek Mall - 2.3 km / 1.4 mi
- Plano Convention Center - 5 km / 3.1 mi
- Courses at Watters Creek - 6.9 km / 4.3 mi
- Los Rios Golf Club - 6.9 km / 4.3 mi
- M...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Outdoor Pool.
several
Elevator
Business Facilities / Facilities
Business Center
No cribs / beds for children availableNo rollaway / extra beds availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentLaundry24 hour receptionFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Coffee / tea in common areasThe use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilitySwimming pool with wheelchair accessIlluminated path to the entranceMultilingual teamFree breakfastShower room adapted for wheelchairsWheelchair accessible bathroomEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services, barbecue grills, aPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake time to pamper yourself with a visit to the full-service spa.Make use of convenient amenities such as complimentary wireless Internet access, a television in a common area, and tour/ticket assistance. This motel also features barbecue grills and a vending machiTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake time to pamper yourself with a visit to the full-service spa.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 spa tubs, a 24-hour health club, andTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and an arcade/game room.After a day on the slopes, relax in one of the 2 spa tubs. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and ski storage. The ski shuttle (surcBe sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a fitness center. This hotel also features complimentary wireless Internet access, a picnic area, and a ballroom.Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a fitness center. This hotel also features complimentary wireless Internet access, a picnic area, and a ballroom.Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a fitness center. This hotel also features complimentary wireless Internet access, a picnic area, and a ballroom.ElevatorBe sure to enjoy recreational amenities including an outdoor pool and a spa tub. This lodge also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Getting t

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    41

  • Very Good

    47

  • Good

    29

  • Reasonable

    16

  • Bad

    34

Travelers profile
  • Business

    48

  • Couples

    31

  • Solo travel

    18

  • Family

    54

  • Friends getaway

    7

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

poorly maintained

Reviewed 29 november, 2021

Right off the bat the front desk clerk was rude and not to be bothered by guests. I asked others in the group if they thought so and they had the same experience checking in. The room while about average in most respects had a soiled bedspread, dirty air vent and plaster falling from the ceiling in the bathroom. I have stayed here twice in the past and it is very much going downhill but haven't encountered the bad staff attitude before. No management to discuss it with and apparently hard to reach.

Slowdivr

Perfectly pleasant - Convenient to both freeway and light rail

Reviewed 28 may, 2021

There are a lot of negative reviews about this place recently, but I had no real problems here. I booked a point redemption, so I really can't speak to value for money, but almost everything I did experience was pleasant. The hotel is right off the Central Expressway, and it is also very close to the Parker Road light rail station, which makes easy to get almost anywhere in the Dallas area. My room was large, and it was immaculate. Everything worked properly. The bed was comfortable, and there was good pressure in the shower. The one slight ding I would have is that they are not currently serving breakfast due to COVID. Other hotels in Texas have re-opened their buffets, and it seems chintzy for this one not to do so. This is a hotel I'll likely stay at if I'm in the north Dallas area again.

dmbia

Great for business or medical tourism

Reviewed 12 may, 2021

I went to the DFW as a medical tourist and the hotel was excellent, it provided me with great rest at night and the staff was AMAZING - they are there to help you. Location-wise is not that far from Dallas Downtown but still 30 min drive. Clean and facilities although a bit aged are well kept. Definitively recommended.

Daniel M

This place operates like a communist country

Reviewed 25 march, 2021

I've lived in two communist countries, and this place acts like one. I booked for fourteen days. We arrived in the evening. It was smoky in the hallway, AND in our bedroom when I went in. My wife then found pubic hairs in the drawer next to the bed. Yes, disgusting. Never mind the other problems at this "hotel", but the real reason I write this review is the following: After a day and a half, when I asked if I can check out and get refunded, the person at the reception desk said, "yes, any time." Great, so I booked somewhere else and then went to check out that evening. A different clerk at the reception desk said she would check us out, but that I wouldn't be refunded. So, I explained that I was told by the morning reception attendee that I would be refunded. She then said I would need to talk with the morning receptionist about the refund. So I called, and nobody answers the phone for several days. So I called Booking.com, which originally booked the stay in the first place. They were polite, and after weeks of trying to reach people at "Comfort Inn", they finally get through to someone. But I am just getting the run-around. After several weeks, they still haven't processed my refund as should be done, because they are not able to get approval from the owners of Comfort Inn. I basically never write negative reports online, but sometimes it is necessary to warn others about very bad business partners. Between Booking.com and Comfort Inn, all I can say is, "Buyer Beware!" That is unless you want a taste of life in Venezuela!

stevesN7079YU

Worst customer service I have ever seen

Reviewed 20 march, 2021

1st check in took 45 minutes. Made it up to the room and the toilet was leaking on the floor into the bathroom. No phone to call the front desk so down I go to the lobby. The line was longer. I went up to the receptionist and told her our toilet was leaking. She told me to give her a minute. She helped 3 other customers check in without coming back to me. Finally acknowledged me when she was done for the evening, asked me what was wrong with my room while she was counting money. Then told me the lady that just came in would help me. Ended up waiting 2 hours in line to check in. Use this place as a last resort. I will be calling tomorrow and asking for management and filing a complaint.

Joshmichelle13