Encanto Riviera Condo Hotel

Starting at

$ 80

TripAdvisor Review

Based on 148 review

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Encanto Riviera is a condo hotel in Playa del Carmen, heart of the Riviera Maya, a few minutes from the magnificent beaches of the Mexican Caribbean and the cosmopolitan 5th Avenue surrounded by stores, boutiques, restaurants, bars and the active night life. Lodge in this luxury condo in downtown of...

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Property Info

Encanto Riviera is a condo hotel in Playa del Carmen, heart of the Riviera Maya, a few minutes from the magnificent beaches of the Mexican Caribbean and the cosmopolitan 5th Avenue surrounded by stores, boutiques, restaurants, bars and the active night life. Lodge in this luxury condo in downtown of Playa del Carmen. Offering modern and spacious apartments of distinct capacities, with hotel service, which makes it the ideal place to spend your vacation as a couple, with family and friends or on your business trip. You can also bring your small pet.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Outdoor Pool
several
Elevator
Reception services
Luggage storage
No cribs / beds for children availableNo rollaway / extra beds availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningNon-smoking establishmentSheets and towels are washed at a minimum temperature of 60 ° CFree wireless internetFrequently touched surfaces are disinfectedWheelchair access (there may be some limitations)In-room accessibilitySupport for excursions / ticket purchaseMultilingual teamReception (limited hours)Wheelchair accessible bathroomTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and barbecue grills.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aYou can experience a safari, and enjoy an outdoor pool. Additional amenities at this tentalow include complimentary wireless Internet access, concierge services, and barbecue grills.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access, a Business centerTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleElevator

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    70

  • Very Good

    54

  • Good

    14

  • Reasonable

    2

  • Bad

    8

Travelers profile
  • Business

    3

  • Couples

    26

  • Solo travel

    5

  • Family

    65

  • Friends getaway

    29

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Recent Stay at Encanto Riviera

Reviewed 16 march, 2020

We stayed with some friends at this hotel. We found it very clean and the staff was friendly but did not speak a lot of English. The pool area was a little disappointing as the chairs and shelter from the sun was limited. And for true Canadians, there were to many frogs.

219reubenl

A great large apartment

Reviewed 3 january, 2020

The building is just a short walk from the main tourist streets and the public beach. There are 2 main supermarkets within a short walk of the building, both Mega & Walmart, plus there is an Oxxo & Circle K almost next door. So the location is great, although there is a bus station across the road, so can hear announcements through out the night. The apartment we had (29) is huge a 2 bed, 2 bath, 2 balcony with large area for lounge, diner and kitchenette, 3 A/C units, with internal stairs up to the roof terrace with access to the swimming pool and bar-be-que area. The kitchenette included an electric hob, a microwave, fridge freezer, blender, toaster and coffee machine. Did have an issue with the sink, but that was fixed straight away. Found the apartment comfortable and a perfect base for our travels out and about. The pool is smaller than the pictures imply and the sun loungers are dated and brittle, but are usable if careful! Wifi was speedy.

muller14

Fine for what we needed but a bit disappointing

Reviewed 24 september, 2019

We stayed at Encanto for 11 days while we searched for places to live. (we recently moved to Playa) At first I did not like the location but later realized it was perfect for us as it allowed us to learn the area and it was close to the park where we could walk our dog. The entire staff was fantastic and made us feel at home. I was disappointed with the actual building features as I'm sure when it was new it would have been amazing, but, years of wear and tear have worn on things at Encanto. The Rooftop pool had only one working lounge chair, all the others were broken, the kitchen burners for cooking did not heat up to cooking temperatures, there were no microwaveable containers available even though there was a microwave. Our idea of an equipped kitchen verses theirs was measurably different. There was a leak in the bathroom which they repaired right away but I got the sense that the staff is working with bear bones minimum support and funding to maintain the building and get things back to above average. I also think they can turn things around but need to be aware that they need to invest into basics again. Great people, good location, dog friendly but worn down amenities.

turskma

Great service!

Reviewed 18 july, 2019

We stayed for five days in room 4. We used the kitchen everyday, and that saved some money. Also, it is very convenient to have Walmart and Soriana couple blocks away to buy water, groceries, etc. The bus terminal ADO is across the street. The house keeping did a great job. My children loved the swimming pool, and just in case they provide beach towels; just make sure you don't lose them, or you pay $20 dollars per towel. The person at the reception was very helpful I think his name is Ivan at 3:00 a.m he opened the door for us, and he always was very attentive. I will definitely recommend this place.

Shanick07

Once again a very pleasant stay in a spacious, cleanroom

Reviewed 1 july, 2019

comfortable room. No issues other than the faucets need replacing on our unit. The pool was clean except one day when a party used too much sunscreen and decided to wash it off on the pool - shut it down for extensive cleaning and beer bottle removal.Rooms are quiet except for when the church bells are ringing, beds are comfortable, ac works great. This was our second time staying with the Encanto and planning dates for next year. (PS to the staff, thank you for the professional attitude on handling the issue in the early morning hours of June 29th. We were grateful for your compassion and concern for your guests. We know you were not responsible for the actions of a guest and were extremely concerned about the welfare of your other guests and staff members. We love your establishment and look forward to seeing you next year. Jay and Susan. Suite 20 this year. 108 and moved to 109 when ac malfunctioned last year.

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