Hotel Casa Ticul

Starting at

$ 73

Outdoor Pool
Lobby Sitting Area
Room

TripAdvisor Review

Based on 905 review

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This hotel boutique is located in the heart of the cosmopolitan Playa del Carmen, at the intersection of the famous 'Quinta Avenida' (Fifth Avenue) and 38th Street North. This upscale area is populated with fashionable stores, boutiques, cafés, restaurants and bars. The nearest beach is just 500 met...

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Property Info

This hotel boutique is located in the heart of the cosmopolitan Playa del Carmen, at the intersection of the famous 'Quinta Avenida' (Fifth Avenue) and 38th Street North. This upscale area is populated with fashionable stores, boutiques, cafés, restaurants and bars. The nearest beach is just 500 metres away. The bus station and downtown Playa del Carmen are walking distance. The nearby attractions include Xcaret (7 km), Puerto Morelos (30 km), Xel-ha (50 km), Cancun (50 km) and Tulum (60 km). Cancun International Airport is 52 km away from the hotel. This exclusive hideaway in Playa del Carmen...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Pool
Reception services
ConciergeLuggage storage
No rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedHand sanitizing gel is provided to guestsTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guests24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsFree wireless internetFrequently touched surfaces are disinfectedWithout elevatorsAirport shuttle (surcharge)Smoking areasContactless check-in availableSupport for excursions / ticket purchaseMultilingual teamNumber of outdoor pools: 2Breakfast available (surcharge)Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless Internet access.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    576

  • Very Good

    228

  • Good

    59

  • Reasonable

    20

  • Bad

    22

Travelers profile
  • Business

    12

  • Couples

    579

  • Solo travel

    69

  • Family

    62

  • Friends getaway

    102

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Booking canceled by the hotel...

Reviewed 26 november, 2021

BOOKING.COM # 3914756244 We’ve been staying at CasaTicul for the last 8yrs x2 yr. The hotel was sold, different management , long story short CasaTicul is not what it used to be… We were already disappointed on our last trip in oct 2019 but we thought we would give it one more chance this year, oct 2021. BIG MISTAKE !!! 36hrs prior to our arrival we received an email that they couldn’t accommodate us, not even in a different room. Tried to get an explanation and the answer was maintenance issues… We were offered a different hotel to stay at which was worst then CasaTicul so we refused and took a refund from Booking.com We did found another hotel on our own, and got to PdC just like planned. On our night we walked in front of CasaTicul and there was a sign on the 5th ave, 40% off on all rooms… I walked in and asked if they had a room available for 6 nights and the receptionist said YES, would you like to make a booking ?? Good luck CasaTicul, it’s very unfortunate but I think you’ve lost control and many returning and future guess.

Samuc

Awful hotel and services

Reviewed 16 november, 2021

Awful hotel , they confirm the reservation for a few rooms and then on arrival they say that there are not enough rooms and they knew it will happen like this.. The breakfast is different for the different nationalities - Much poorer for the Europeans, than the one for Americans.. It was noisy and with old furniture.

Vesislava A

Perfect

Reviewed 5 may, 2021

Had 3 perfect nights at Casa Ticul. The rooms are very clean and with good airconditioning, the location is perfect and the staff is very friendly! I would recommend it to everyone visiting Playa del Carmen. The prices are low too. Kind regards, Jasper (NLD)

Jasperjpj

Got upgraded to stay here

Reviewed 12 april, 2021

I had initially booked a different place, but due to an overbooking I received an upgrade to Casa Ticul... You can see that the place used to be a good stay, but by now its run-down, dark and smelly rooms, the mattress is old and completely torn, thin walls and windows so that you hear every sound from neighbors, the pool area or the hallway. Also some noise from the street, although this is not the noisiest ore most crowded part of Avenida 5th. When I wanted to have my breakfast in their restaurant I was told I wasn‘t booked for it and needed to pay extra. I left a day early, didn‘t even bother asking for a refund for the last night. The receptionist just smiled at me, didn‘t seem surprised nor did he ask for a reason for the early check-out. Never again!

SebboS84

Don't Stay Here

Reviewed 7 march, 2020

I've stayed at this hotel 3 or 4 times over the past 10 years and this place has gone terribly down hill. The service is terrible. The rooms are musty and smelly. Safes don't work properly and the wifi is weak and not available in the rooms. Additionally, there is no breakfast as advertised unless you consider stale wonder bread and coffee with powered cream breakfast. This used to be a lovely, clean, well run boutique hotel. Now it is crap. I will not be returning.

LEO50