Check-out ends at: 11:00
<h3>Property Location</h3> With a stay at Hotel Casa Ticul, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 5 minutes by foot from Playa del Carmen Main Beach. This hotel is 0.3 mi (0.5 km) from Mamitas Beach Club and 7.3 mi (11.8 km) from Xcaret Eco Theme Park. Distances are displayed to the nearest 0.1 mile and kilometer. <br> - Quinta Avenida - 0.1 km / 0.1 mi<br> - Mario Villanueva Stadium Madrid \- 0.4 km / 0.3 mi<br> - Playa del Carmen Main Beach - 0.4 km / 0.3 mi<br> - Mamitas Beach Club - 0.5 km / 0.3 mi<br> - Quinta Alegría Shopping Mall - 0.8 km / 0.5...
5ta Av. entre calle 38 y 40 - Col Zacil ha, 77710 Playa del Carmen, México - Playa del Carmen, Quintana Roo - Mexico - 77710
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Amazing location and staff
Reviewed 10 march, 2022
Amazing place to stay … it’s cheap and the location is amazing … the staff it’s so nice … my Tv didn’t work and right way they came to fix it . They have a little pool. A few blocks of the beach ! And breakfast is included
Millions of problems...
Reviewed 6 march, 2022
Starting that they did not honor the booked price through Agoda and on the same morning of check-in day they sent an email stating there was a mistake with the published price and that it was double the price I booked it for originally. I was like 10 minutes before grabbing the plane to PDC when I got the mail. I had no other option as to pay the new price, as all other hotels didn't have any vacant rooms. Check-in took forever. The humidity smell is awful in the rooms, they don't have black-out curtains in all of the rooms, and the one I got didn't, making it really hard to fall asleep with all the light from the corridors, but the night receptionist tried to help, offering a thick blanket to cover the thin curtains. About cleanliness: the room wasn't made up one day, and the bathroom was not cleaned for several days. The A/C was leaking and got one of the beds and mattress wet. I asked for a room change and it wasn't until the last day they were able to do it. On the positive side, the staff at the restaurant were very kind and the breakfast was good (hence it was the American breakfast no the Continental one). The reception staff is hit or miss, some of them were very helpful (another Argentinian guy), others were not so much. Another positive, is the location as it is right on 5th ave. This hotel probably had better days, but not anymore. Find another option.
Booking canceled by the hotel...
Reviewed 26 november, 2021
BOOKING.COM # 3914756244 We’ve been staying at CasaTicul for the last 8yrs x2 yr. The hotel was sold, different management , long story short CasaTicul is not what it used to be… We were already disappointed on our last trip in oct 2019 but we thought we would give it one more chance this year, oct 2021. BIG MISTAKE !!! 36hrs prior to our arrival we received an email that they couldn’t accommodate us, not even in a different room. Tried to get an explanation and the answer was maintenance issues… We were offered a different hotel to stay at which was worst then CasaTicul so we refused and took a refund from Booking.com We did found another hotel on our own, and got to PdC just like planned. On our night we walked in front of CasaTicul and there was a sign on the 5th ave, 40% off on all rooms… I walked in and asked if they had a room available for 6 nights and the receptionist said YES, would you like to make a booking ?? Good luck CasaTicul, it’s very unfortunate but I think you’ve lost control and many returning and future guess.
Awful hotel and services
Reviewed 16 november, 2021
Awful hotel , they confirm the reservation for a few rooms and then on arrival they say that there are not enough rooms and they knew it will happen like this.. The breakfast is different for the different nationalities - Much poorer for the Europeans, than the one for Americans.. It was noisy and with old furniture.
Reviewed 5 may, 2021
Had 3 perfect nights at Casa Ticul. The rooms are very clean and with good airconditioning, the location is perfect and the staff is very friendly! I would recommend it to everyone visiting Playa del Carmen. The prices are low too. Kind regards, Jasper (NLD)