Based on 155 review
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This hotel is located in the city of Playa del Carmen. It lies close to many areas of interest, including Xel-Ha and Cozumel. The hotel is just a 45 minutes' car journey away from Tulum and Cancun. This charming hotel offers visitors a great setting from which to explore the entertainment, culture and history of the area. This wonderful hotel exudes rustic charm, combined with Mexican hospitality. The guest rooms provide visitors with the ideal setting in which to escape the rest of the world. The hotel's facilities and services are sure to impress. Guests can enjoy a leisurely swim in the poo...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Wellness facilitiesCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. S
Worst customer service ever
Reviewed 2 january, 2020
I had the worst experience of my life . They let me sleep on the couch waiting for the time of the check in . I arrived before and they didn’t considered me at all ! I would never gonna come back in this hotel and I will definitely do not recommend to anyone
Reviewed 30 september, 2019
Currently staying here for the week spacious apartment and a huge balcony with a sea view cleaned regularly toaster blew the electrics but they were up to the room on five minutes to sort this out and a new toaster
Costa del Mar Playa del Carmen
Reviewed 6 august, 2018
Have stayed there and enjoyed the food and proximity to the "Strip" in Playa del Carmen. Nice little place. The bar down by the beach was handy and food good. Last time I stayed there was a few years back but will go again.
Reviewed 16 march, 2018
The good the bad and the ugly. GOOD Price for the location, very central, on the beach, beach bar is well priced, food available, sun loungers on the beach free, bar staff very pleasant, hotel grounds kept clean, room serviced every day, free WIFI at reception & beach. BAD Rooms need work, no hot water, no fridge, no safe, beds need replacing, no WIFI in rooms, very dated. UGLY You cant sleep at this hotel at night, its located next to the nightclub area and the bass from the speakers makes the room shake. I asked for a refund and was refused they offered me another room which made no difference. If you want to sleep at night book another hotel. AREA The whole of the beach and this if about the area not just this hotel is full of seaweed, it stinks and forget about stunning blue oceans they are a thing of the past until this problem is addressed. The hotel needs a total revamp and sound proofing the rooms as a minimum, its location to 5th Ave is brilliant, the price is amazing for the area but you get what you pay for. UK exit fee is £50 payable at the airport in £-$-local$
DO NOT WASTE YOUR MONEY HERE!
Reviewed 14 march, 2018
I will stick to bullet points and spare the in between drama we had with staff. (1)NO HOT WATER (2) we had no working outlets to charge electronics (3) TV was broken (4) AC broken (5) Bed was HORRIBLE. A board would have been more comfortable! (6) Ants all over our room (7) Roof leaked after rain, all over our suitcase. (8)Toilet did not flush properly (9) windows rattled all night. After 2 days of NO hot water in room #1, I asked to move to a room that had hot water. Room #2, NO hot water! Food was good, and waiter was friendly. Not the resort's fault but the beach sucked and full of rocks.