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TripAdvisor Review
Based on 7633 review
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Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique na...
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Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun. Living and enjoying the best of Mexico has never been so easy as at Hotel Xcaret Mexico, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes,...
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TripAdvisor
Excellent
6354
Very Good
619
Good
252
Reasonable
139
Bad
269
Business
190
Couples
2520
Solo travel
68
Family
3286
Friends getaway
551
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 18 September, 2021
I returned last week from my fifth stay in Casa Fuego, and it was great as usual. The rooftop bar is my favorite spot in the resort because of the great employees and level of service there. They are always doing something special, like a morning and afternoon snack, special drinks, and cool towels, which were especially welcome due to the heat and humidity at this time of year. At the Fuego rooftop I want to thank waiter Armando, and pool concierges Moises and Erick, for being very attentive to any needs, chef Anahí for making me castacán tacos, bartenders Eder and Irving for making sure my drink was never empty, and DJ Jhonas for playing great tunes, being receptive to requests, and being a really fun guy to hang out with. I particularly want to recognize the outstanding service of Fuego rooftop waiter Bere – she made my entire trip more fun than I could have imagined, and it was great talking with her on the rooftop every day. She is very knowledgeable about the natural ecosystem of the area, and I learned a lot about many aspects of it from her. In the Fuego restaurant, waiters Francisco, Jesus, and Isreal were very attentive and fun to talk to. Get the Berliner donut, they are fantastic! At the Trajinera pool area you will get great service from waiter Diego, and pool concierges Betty and Reno. My butlers, Penelope and Daniel were awesome, and helped me with a variety of different things. I can’t wait to return soon!
APColo
Reviewed 17 September, 2021
Emilio was an amazing employee and such a delight to have as our server. He made our stay at the hotel more enjoyable. We were lucky to have him in our corner. His personality was wonderful. My sisters all loved him. He was excellent at his job.
K8849UQbrittanyt
Reviewed 17 September, 2021
From the moment you step onto the property, you know it will be an excellent vacation. From our first day till last day, the Xcaret staff went beyond our expectations. All I can really say is that I am looking forward to going back again soon. Our room was beautiful and had everything we needed. The staff through out the hotel were always helpful and pleasant. The restaurants in the hotel were amazing and always filled with happiness. I had an amazing time going to the other parks associated with Xcaret. I will say that we could not of had such a wonderful time if it was not for our staff in casa Fuego, Jesus Azcárraga and Magaly García. They were always there and help with our amazing stay. Thank you for everything !
Blackheart263
Reviewed 17 September, 2021
We have visited many resorts in Cancun and the service here was hands down the best. Everyone at the resort was extremely helpful and pleasant. Our butlers, Magaly and Jesus, made our stay amazing. Our server, David, at the Fuego restaurant went above and beyond everytime we came to see him. He arranged for special meals and had awesome recommendations. Our pool server, Reyes at the downstairs casa Fuego pool, made us feel special everytime we saw him. We will definitely be back!!!
jwcarrell
Reviewed 17 September, 2021
Took my daughter and grandkids to paradise We had a blast!!! from the hotel to tours and parks everything was excellent ,the all fun inclusive means literally everything transportation to the airport, parks & tours food at the parks and tours all inclusive at the hotel including 24 hr room service !!! In room Stocked fridge & snacks Too much to list Must go destination!!!
BORICUA0967