Hotel Xcaret México – All Parks & Tours / All Fun Inclusive

TripAdvisor Review

Based on 8149 review

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Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique na...

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Availability

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Garden SPA

At the Suite Garden Spa, you can connect with the magic of the jungle. Day and night, without surprise, balance your body, calm your mind an...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

Suíte River Adultos

Enjoy an exclusive and sophisticated experience, only for adults. SERVICES All Xcaret Parks and Tours included (Xcaret, Xplor, Xplor Fuego...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

Suite júnior

The mysterious seducer of the tropics has this suite in a perfect natural haven. Our team will coordinate every detail, so that you can vaca...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Suíte Júnior de frente para o mar

Junior Suite Ocean Front is a space for the view: turquoise blue, indigo blue, cielo blue ... Blue has space for visas. This is a suite that...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

Suite River SPA

At the Suite River Spa, the murmur of the passing river is a balm for the soul. Feel the energy flow within you while enjoying the comfort a...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

SPA Junior Suite

Live a new holistic experience, inspire and renew your inner self at Casa Agua. SERVICES All Xcaret Parks and Tours included (Xcaret, Xplo...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

Suite Garden

Wake up surrounded by the sounds of nature in our Suite Garden. Framed by countless jungle greens and with a contemporary Mexican-style desi...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 5 years

Immediate booking

Suite River

The whisper of the river, the water like jade and the presence of the tropical jungle. The view from the River Suite will make you feel at t...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 5 years

Immediate booking

Swim Up Garden

Decorated with Mexican details and sent by magic from the jungle, this accommodation gives direct access to a private guesthouse. At Swim Up...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 5 years

Immediate booking

Suite Vista Oceano

A suite with the best of both worlds. For its design, you will enjoy the turquoise sea and the countless greens of the jungle. Let these col...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 5 years

Immediate booking

Suite Frente ao Mar Adultos

Since the sun came up in the Caribbean, the vibrant blues of the sea illuminate each of the suites; at dusk, from your balcony, breathe deep...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

Swim Up Ocean Front

From your suite on the water, nonstop. Open the door to the suite, the children's solarium, from a stroll and a walk from the freshness of t...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

Suite Família Frente ao Mar

With an exclusive frontal sea view, magnification and luminosity, inspired by Mexican hospitality and hospitality, with accessories and deco...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 5 years

Immediate booking

Property Info

Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun. Living and enjoying the best of Mexico has never been so easy as at Hotel Xcaret Mexico, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes,...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Family entertainment and services
NannyCoffee/Tea Maker
Reception services
Services / Luggage StorageExchangeWi-FiTourist Office
Kids PlaygroundRooms for the disabledButlerTVPadel CourtTennis courtWedding ServiceButlerJacuzziPlayground
Cleaning / Laundry Services
Laundry / Dry CleaningOnline check-in
Common areas
Gimnasio
Accommodation
24-hour room servicePlayground
Food & Beverage
restaurantPublic RestaurantBuffet Restaurant24-hour room servicePrivate Restaurant
Transport options
Online check-inBicycle rentalTVValet Parking
Activities
Personal Trainer on requestWater sports
Wellness facilities
BarCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SFree fitness centerMassage ServiceSpa
Business Facilities / Facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Ropa de camaConference CenterCoffee/Tea Maker
several
Special diet menus (on request)Wheelchair AccessibilitySmoking area
Stores
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features 2 indoo

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    6793

  • Very Good

    636

  • Good

    271

  • Reasonable

    150

  • Bad

    299

Travelers profile
  • Business

    197

  • Couples

    2665

  • Solo travel

    71

  • Family

    3510

  • Friends getaway

    582

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Best resort anywhere!

Reviewed 19 january, 2022

This is the place I describe at l as the best place in the world to go to all of my friends. It's an absolute must visit on your bucket list! We stayed in Casa Fuego, it's an adults only section that has an exclusive restaurant and pool. Our room was on the ground floor and has a balcony that you can jump of into the river! Our stay included Butler service, Kiyoshi and Gabriel helped take care of some of the legwork that came up. Absolutely one of the best resorts in the planet!

Andrew L

Do Not Get the Membership

Reviewed 19 january, 2022

We purchased the membership (paid several thousands of dollars) and absolutely REGRET it. The customer service is HORRIBLE. We have reserved at 3 different times and each time we have issues with our reservations. The Reservation Department and Membership Department need to learn about customer service. I will not renew my membership or recommend anyone to pay for it.

Elsa M

Xcaret Hotel

Reviewed 19 january, 2022

My daughter and I enjoyed a 6 day trip to Xcaret Mexico. The Hotel and grounds were some of the most beautiful I’ve seen. The architecture, pools, beach and buildings were breathtaking. The Staff were all so friendly and accommodating. The Food and cultural experiences were exceptional. Transportation and accessibility to dining and entertainment was convenient and efficient. Every detail was thought of. Unfortunately however, there was virtually no sound barrier in the room, walls were like paper thin, we could hear every sound from halls and rooms surrounding which kept waking us up many times. Also, it was difficult finding pool lounge chairs and once we did, on one occasion, security moved our belongings to lost and found while we were eating lunch in less than one hour which was frustrating. Special thanks to the many accommodating staff, (too lengthy to remember all the names), but Alejandro B. , the new pool concierge was a pleasure, always assisting us in finding seating and engaging my daughter in practicing her Spanish. He was a delight. Also it was a pleasure talking with Angelica, waitress at Mercado about food likes and also practicing Spanish with us. The concierge who met us at arrival was very kind and helpful with planning our itinerary, I forget her name but she told us we must see the show at Xcaret park and we did, it was one of the best shows we’ve ever seen. Special thanks to Xin-gao staff who squeezed us in last minute to hibachi grill on our last night. Our hibachi chef and waitstaff were also just outstanding. We feel completely privileged and thankful, as well as rested and relaxed. Everything was so clean and comfortable, every need was met in our room. It was a true pleasure. I am a RN and really needed this break from the current stressful Covid surge! I also used this an an opportunity to introduce my daughter who is very interested in linguistics to a different culture and language, she loved being submerged into to Spanish language and got great practice as well as an unforgettable experience while she was here.

Cara B

CVM

Reviewed 18 january, 2022

Hotel Xcaret was amazing!! We had a great time on our vacation! The parks were super fun and the food was great! Staying in Casa Fuego came with a butler, Jesús Vázquez. He did such a great job!! Any questions we had or anything we needed Jesús was only a quick text away. He made our vacation even better and I’d one of the reasons we can wait to go back to Hotel Xcaret!

vitomS805OA

No cleaning service

Reviewed 17 january, 2022

During our 5 day stay they clean our room only two times. They never in our whole stay gave us candies and little baskets they put in rooms at night. Very disappointed, we were expecting a better service.

AlenPerez