KLR IT Hotel & Residences by Sercotel

Starting at

$ 88

TripAdvisor Review

Based on 126 review

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This luxurious hotel, which can be found in Playa del Carmen, is adults only. Situated within 2. 0 kilometre(s) from the town centre, the null is easily accessible on foot to a host of places of interest. null can reach the public transportation means at 2. 0 kilometre(s) away. The null is within 3....

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Property Info

This luxurious hotel, which can be found in Playa del Carmen, is adults only. Situated within 2. 0 kilometre(s) from the town centre, the null is easily accessible on foot to a host of places of interest. null can reach the public transportation means at 2. 0 kilometre(s) away. The null is within 3. 0 kilometre(s) from the harbour. There are a total of 24 24 at IT Boutique Hotel & Restaurant. This null was built in 2018. IT Boutique Hotel & Restaurant includes Wi-Fi internet connection in all public areas and 24. The reception desk is open all day long. This null does not offer cots on demand....

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Check-in starts at: 15:00

Check-out ends at: 11:00

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Scores Summary
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  • Value

Great choice, Roxana help me on messenger

Reviewed 14 august, 2021

Great choice, misis Roxana take contact with me on messenger very effective. I like this comfy and new design hotel, well situated. Can do late check if they have aviable. My room not too big 301, not balcony but a king size bed, very great quality of sleep.


Very nice hotel

Reviewed 1 june, 2021

It's a very good hotel if you are not into all inclusive resorts, it's located near the fifth avenue of Playa which is the place to be, and is still very close to the beach. The hotel actually offers you a bed at a beach restaurant 50 meters away. When it comes to the rooms, i had a double bed room, it's not too big but it's convenient and has a fridge, a tv, a confortable bed a nice bathroom with a shower and even a nespresso machine! The swimming pool at the top is a bit small but it's a rooftop swimming pool, you can't really have an olympic pool up there, it does its job. I was treated really well by the staff, from the servers to the cleaners all the way to the receptionist, especially by Jessica who was never bothered by all my questions about the city. It's a very cool hotel, not too crowded, a nice place to relax.


NO Water. No Compensation. Over charged - Racist!

Reviewed 31 may, 2021

IT Hotel is a scam a ripoff and totally not worth the money. Spent one night and was without water. The hotel blamed it on the area, but I knew it was a lie because I have friends living across the street, which is why I stayed at the hotel. I attempted to try again in good faith after they offered a comped room. In the end I still paid for the second room, my AC didn't work in my suite. They came in my room and moved ALL of my things- after Id requested not no one come inside ( due laptop, camera, electronics etc.) The second room was right on the street ( no privacy) and smelled like mold. TO MAKE MATTERS WORSE, when our group hosted a party they DJ switched to a playlist (which flashed on the screen) NI**ER MIX- Yes! Never ever agin


Great Stay!

Reviewed 25 february, 2020

Just ended a glorious 2 week stay at the IT Hotel and Residences. Highly recommend this hotel. Located at the quiet and safe end of Play del Carmen but 2 blocks from 5th Ave and 3 blocks the beach. Clean (thanks to housekeeper Camerista!). Professional staff (Angel and Ramsey at the front desk; Assistant Gerardo; Donella, Leo, Daniel and Erica at the restaurant and Marcos at the pool). The restaurant was amazing (sorry I forgot to ask the chefs name). Great food, coffee, music while dining and great atmosphere. Two rooftop pools were fun to enjoy after beach time. Evenings on the roof playing cribbage are fun memories. The hotel also gives you a pass for the beach - you can sit with an umbrella by the water. Water was provided. I should not we had an upgraded room. We did not have any trouble with missing items from the safe. Convenient for your tour pickups. Walk to downtown Play del Carmen or the ferry to Cozumel is just over 1.5, but it’s a great walk. Highly recommend this hotel.


Beware the thieves

Reviewed 12 february, 2020

I stayed at IT Hotel (former KLR IT) from January 29th to February 7th , 2019 (Expedia, reservation number 7400023277226). I always book hotels after reading several reviews from sites like TripAdvisor and so many others, just like you might be doing now. It wasn't any different when I chose IT Hotel at Playa del Carmen. The hotel seemed a great deal for the price. When I first came into the room and got to know the hotel terrace and the nice couple of pools, I was convinced the deal I had made was great. They even offered me a voucher for a nice beach club nearby, which was perfect. My wife loved It, so did I. The first night was awesome. At the second night, after a whole day exploring the amazing cenotes, I realized there were US$ 600 missing from the safety box provided in the room. I imediately went to the reception and complained about it. You can imagine how desperate I got. They said that was impossible for someone other than the manager to open the safety box, as only this person had the code to open it. After some discussion, I registered an official complaint. Back to the room I took most of the money from the box and distributed into my luggage. I still left 6.500 pesos in the safety box and arranged it in a way that I would notice if someone put his hands on it (see photos). The next night, after another day exploring the sorrounding area, I got again to the room and immediately checked the safety box. For my surprise (or not), there were only 5.000 pesos left. Yes, someone stole more 1.500 pesos from the safety box. FROM A SAFETY BOX INSIDE A HOTEL ROOM!!! Again at the reception, the hotel manager did nothing and said the pictures I took could proof nothing. Then told me to go to the Ministerio Publico and make a report. So I did. What happened? Obviously nothing. All this happened on the first three nights at the hotel and I had 6 more nights to go. I tryed to cancel and asked for my money back, but again they claimed that nothing could be done once the reservation was made through a third party (Expedia). From that moment my vacation became hell and all I wanted was to go home. A truly nightmare. After a long time waiting for a response, nothing I heard from them so far. I just hope the thieve (probably a hotel employee) have used my money well. All I can say to you now is to avoid this hotel at any cost and stay in a safer property. They are not serious and will ignore you till they get rid of you when you go home.

Phellipy P