La Divina by Aldea Thai

Starting at

$ 143

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TripAdvisor Review

Based on 22 review

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Elegant and sophisticatedly designed suites and penthouse condos within Aldea Thai property at Playa del Carmen's best location. Outdoor swimming pool, free WiFi, a few blocks away from the renowned 5th Avenue and only 10 meters from the most acclaimed beach clubs in Playa del Carmen, such as Corali...

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Property Info

Elegant and sophisticatedly designed suites and penthouse condos within Aldea Thai property at Playa del Carmen's best location. Outdoor swimming pool, free WiFi, a few blocks away from the renowned 5th Avenue and only 10 meters from the most acclaimed beach clubs in Playa del Carmen, such as Coralina, Mamitas and Kool. Our spacious and comfortable penthouse condos for either 6 or 8 persons have a modern décor and most of them are ocean view; all of them feature roof top terraces with private plunge pool, a fully equipped kitchen, as well as seating and dining areas. For couples we offer eithe...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Outdoor Pool
several
Elevator
Reception services
ConciergeLuggage storage
Contactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningLaundryWheelchair access - noFree parking nearby24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesAirport shuttle (surcharge)Smoking areasParking (limited spaces)Contactless check-in availableBabysitting or childcare (surcharge)Support for excursions / ticket purchaseMultilingual teamUncovered parkingBeach umbrellasTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and barbecue grills.Be sure to enjoy recreational amenities including an indoor pool and a sauna.This motel offers designated smoking areas.BalconyTake advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services.Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this motel include complimentary wireless Internet access, wEnjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless Internet access.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    9

  • Very Good

    5

  • Good

    4

  • Reasonable

    2

  • Bad

    2

Travelers profile
  • Business

    0

  • Couples

    9

  • Solo travel

    0

  • Family

    7

  • Friends getaway

    2

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Amazing stay

Reviewed 27 march, 2021

We arrived at the hotel on schedule and when we got to our room it was much nicer than what the pictures showed. We could see the ocean right from our terrace and the pool on top was amazing. My girlfriend and I had a flawless stay there, it was very quiet and comfortable since we arrived until we left.

LuisM5645

Are You Kidding me!

Reviewed 5 november, 2019

first of all, this is the second time I have stayed here and probably the last. By chance, we actually got the exact same room we had a year ago. That is not a bad thing, however, the swipe card was still not working from a year ago. We dealt with it last year, this year I asked for a different room. It took another day for that to happen but they did move us and we liked the room better. Once in the new room we settled down and unpacked and went out on the balcony. I called my brother to let him know we were all moved and that we would meet him and his wife in 15 minutes to go to dinner. Wrong! I went to go get ready and, to my dismay, we were both locked out on the balcony. The balcony lock was malfunctioning. I called the front desk to have them come get us out. But my wife had locked the top lock because our other room did not have a swipe key we needed to lock the top lock to keep the door closed. So she locked it out of habit. Well, guess what, the hotel did not have a top lock key. Thankfully, I was able to get the balcony door open, but it really made we aware of how mismanaged this facility is. I mean, how can you not have a key to everything in your facility?

Richard H

Confusing hotel, some very rude staff, this is a block of condos, not truely a hotel.

Reviewed 9 february, 2019

I have been in the hotel less than 12 hours and already want to leave! The hotel and street is very noisy (finally quiet around 11 pm) and for our room, there are stupidly short reception hours. We were asking the guy on the first floor reception. for help with trips and where to book ( as our reception was closed ) and he said he didn't know where we can book, it's not his job to help as we are not officially in his hotel. Then we got irritated. We were irritated that someone on a reception desk in what we thought was the same hotel, wouldn't help us. We were told it wasn't his problem. After dinner, knowing we had an early start, we wanted to get towels ready for our trip. We called 0 as instructed at check in and were told we couldn't be helped (apparently calling 0 for housekeeping takes us to the same unhelpful guy as Bennie). I went to reception to show him that were were instructed to call him and eventually got angry as he kept talking over me and refused to listen even when I showed him the piece of paper saying he was our point of call or who our housekeeping number connects to. He called another person from another hotel to deal with me as I was angry and he was ignoring me. This guy apologised to me and helped me but had no apology or reaction from the first guy. We eventually got towels but this is an awful set up and your customers are not looked after when there is no one on our allocated reception. Being told that helping us is not someone's job and we are not their problem is the worst type of costumer service there is. His attitude only escalted the situation causing anger and upset from my point of view. We deserve apologies and preferably better, quieter rooms or some sort of compensation. However I know this won't get sorted for at least 2 days as we are on a trip tomorrow and our reception would be closed when we're around. How will we get the towels we need for our trip on Monday? Will we have to argue with people again? Other irritants are that we are not in the beach and there is no resturant at all in the hotel. We asked about breakfast at check in and were told that the hotel has agreements with beach clubs in the beach. We got the vouchers for the clubs hoping to get some food but were told when we get there that the vouchers allow us to use the beach chairs and if we pay enough, we can get food in our package- again more confusion caused by the hotel. This is not a place I would recommend at all. Look for a straightforward hotel on the beach. Be warned!

Rae186

Mixed feelings on our stay

Reviewed 29 march, 2018

This place clearly has two very different sides. All units on the sea view side, third floor, are very nicely decorated and have a perfect view of the sea. These are time share condos. The units on the other side, are ok, clean, but very standard. Big disadvantage on this side, they are just above all the bars that are very noisy till 2-3 am in the morning. And their roof terrace suffers from all the construction noise during the day across the street. Next, the beach in Playa del Carmen is virtually non-existent. The sea swept away most of the beach, what is left over is being occupied by 25-35 year olds, drinking, smoking and loud music. Forget about this beach, only 100 metres from the hotel. Our teenage kids did not even bother looking at it during our stay. The pool in La Divina has kind of the same athmosphere, with a bar in the pool and loud music. Looks pretty cool, but it attract people drinking and even smoking in the pool (at the bar). No pool to play in, or hang around. Due to a mistake by one of the employees, we ended up first on the nice side of the hotel, and had to move twice in 5 days to a different place. That did not help the pleasure of our stay. Both Tatjana and Renee at the reception are very nice, very kind and professional. Some other employee basically messed it up completely. Whatever you do in Play del Carmen, I strongly suggest never ever to book a tour with Easy Tours by the way. The worst tour experience we ever had. Just get friendly with one of the many taxi drivers, and have them drive you around during your stay. We enjoyed the Riviera May, but I will never return to Playa del Carmen. No beach, loud music, construction - and tours you can do based from any place around the Riviera. If you do stay at La Divina, book a unit on the sea side, the extra money is worth it and you are furthest away from the noise. I recommend 302, 303 or 322 (these are all time share condos, 322 is the only one with 3 bedrooms - but watch out, the airco is very noisy in one of the rooms)

FransK495

A good choice

Reviewed 8 march, 2018

We only had 1 night here but really enjoyed it. Our room was very spacious with cool decor, the bed was extremely comfortable and we had a great view from the balcony. The staff were lovely and very helpful. Valet for our car was great and didn't cost any extra for parking. Location wise the hotel is Leo great, so close to the beach and very central for all the restaurants, bars and shops. A great hotel overall.

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