Ocean Riviera Paradise

Starting at

$ 138

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Perfectly located on the seafront of the most beautiful blue turquoise tones of the Playa del Carmen beach area boast the astonishing Ocean Riviera Paradise. Within four different sections, 974 full equipped suites and enjoying of the stunning magic of the Riviera Maya. Spectacular swimming pools, s...

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Property Info

Perfectly located on the seafront of the most beautiful blue turquoise tones of the Playa del Carmen beach area boast the astonishing Ocean Riviera Paradise. Within four different sections, 974 full equipped suites and enjoying of the stunning magic of the Riviera Maya. Spectacular swimming pools, spacious Junior Suites and Suites, delightful dining experience, Privilege exclusive section, one children's pool with a water park and all bliss included, great for the little ones. Located just 10 minutes away from Playa del Carmen downtown and 35 minutes from Cancun´s Airport, Ocean Riviera Paradi...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Business Facilities / Facilities
Meeting RoomsBusiness Center
several
Elevator
Stores
Beauty Salon
Reception services
ConciergeLuggage storage
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsIndividually packaged meals available for dinnerFree wireless internetGloves available to guestsFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Coffee / tea in common areasArcade / table gamesParking (limited spaces)In-room accessibilityBabysitting or childcare (surcharge)Support for excursions / ticket purchaseParty roomMultilingual teamShower room adapted for wheelchairsWheelchair accessible bathroomTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa. This pousada also features complimentary wireless Internet access, tour/ticket assistance, and barbecue grills.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sSpend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shopDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sRelax on the private beach or enjoy other recreational amenities such as an outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access, wedding services, and tour/Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesDip into one of the 5 outdoor swimming pools or enjoy other recreational amenities including a nightclub and a fitness center. Additional amenities at this hotel include complimentary wireless InterneTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this resort include complimentary wireless Internet access, concierge services, andTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities a24-hour business centerTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.While the golfer in the family is out on the course, try one of the other recreational amenities offered, such as outdoor tennis courts or a fitness center. Additional features at this Art Deco resortPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After enjoying recreational amenities such as an indoor pool and a spa tub, a lucky night at the casino isCable TV serviceOne meeting roomPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. AddiTry your luck at the casino and enjoy other recreational amenities including a sauna and a 24-hour fitness center.Head straight for the casino, or wait for that lucky feeling while you enjoy one of the other recreational opportunities, such as an indoor pool and a spa tub. Additional features at this hotel includPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 5 outdoor swimming pools are a perfect way to relax and recharge. AdPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 5 outdoor swimming pools are a perfect way to relax and recharge. AdPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 5 outdoor swimming pools are a perfect way to relax and recharge. Ad

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    7809

  • Very Good

    1588

  • Good

    859

  • Reasonable

    438

  • Bad

    588

Travelers profile
  • Business

    110

  • Couples

    2827

  • Solo travel

    119

  • Family

    5195

  • Friends getaway

    2055

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Nice resort great food !!

Reviewed 27 november, 2021

We showed up to resort and we’re greeted very nicely at the privilege office (privilege package) brought us in a beverage of choice.. that was nice ! After getting checked in we met with our butler (Alonzo) he was very personable and asked if we needed a tour , we said no because we had stayed there before! We got to room ( privilege roof top JR suite) I could tell by looking at room it had declined over last three years , knobs missing on some cabinet doors , bath tub knobs and plumbing valves loose, refrigerator light came on but never got cold , air conditioner worked but would not adjust up temperature, also no dehumidifier in room like last time, so next day I messaged butler Alonzo and told him about A/C and if we could get a dehumidifier because room felt constantly wet , he said yes ! I waited for two days never heard from Alonzo and nothing ever got fixed.. the only way to shut AC off was to open sliding door .. it became very hard to sleep with temperature getting hot and high humidity.. went another day and no response from Alonzo, finally saw him in resort and he said he lost his phone and that’s why we couldn’t contact him , told him again then about AC and dehumidifier.. he said no problem! Never saw anyone or was ever fixed… so we certainly did not sleep well during stay ! We do have to praise all the workers at the restaurants in resort, food and service was awesome.. food in privilege restaurant was like art and tasted amazing.. all the staff at bars also were very good , enjoyed the complimentary shows the resort had available.. one other downside of the privilege package we were told there was a separate area for privilege guests at the beach, we went several times and found that the area for privilege guests were all taken up by other guest than privilege.. so we were never able to enjoy that area.. overall we did have a good stay and resort is very nice .. before we left we had to take a Covid test to get home .. found out it was at our cost which was fine $35.00 per person and it was very quickly done .. one more thing we were able to book a trip to XCARET! Through Amstar (Alberto) he was amazing and booked everything correctly.. some of the H10 people were certainly trying to sell us on joining but we didn’t do it .. thank you! Bill Rice

Topfuelwrench

Privilege price too much for to little

Reviewed 26 november, 2021

Here at the moment and the food in the main buffet is terrible, struggle to put a simple meal on a plate. A la carte restaurants are the saviour with lovely meals that's one benefit of privilege with being able to book them. Mini bar is a joke we have family staying in daisy who get theirs topped up daily whilst we've paid for privilege and got to go to reception to get water.... Joke

Dantheman6782

Best Service in the Maya Riviera

Reviewed 25 november, 2021

Ocean Riviera Paradise is by far one of the best resorts in the Riviera Maya. The resort is beautiful, the food is excellent with a wide variety and the service is unparalleled. Our favorite restaurant is the Blue Moon. Óscar, the manager, has the best staff and ensures every guest has an excellent dining experience. Our waiter the first night was Adrian and the last night was Alfredo. Both waiters were very attentive and fun. Alfredo went out of his way to ensure our daughter had a special meal that she would eat. The staff at the Blue Moon is top notch! We ate most of our breakfasts and lunches in the Privilege Lounge. Our waiters; Cristófol, Carlos and Elizabeth, provided excellent service and quickly met all of our requests. We also had excellent service at Pez Vela. Luciano was our server. He anticipated all our needs and there was never an empty glass at our table. Finally, our butler was exceptional! Ariz you as on top of absolutely everything. She took care of all our dinner reservations, making sure we had towels and any other requests she had. It was convenient to keep in touch with her as we were able to send a text with any questions or requests that we had. Ariz truly made our stay at Ocean an Riviera Paradise the best we ever had in Mexico. Thank you so much, Óscar, Adrian, Alfredo (Blue Moon), Cristófol, Carlos, Elizabeth (Privilege) and Ariz! You made our visit to Mexico memorable. We can’t wait to come back.

ssschreiner

Awful service

Reviewed 24 november, 2021

Food is ok of you go to the right place, but the waiters are the worst. Slow, REALLY SLOW, disrespectful and unfriendly. It's reservation system is nonsense. You have to do the reservation at 9am because at 9:12am everything will be booked, as the buffet's food is awful. You can't eat or drink whenever you want. They have schedules that will probably won't fit with your tours, you should go as soon as they open for the decent food or you'll get the left overs, so you'll end up eating outside the resort. Don't expect good drinks, just go for shots and get drunk, you're not going to enjoy it anyways. Rooms just ok and clean, I think it's the only thing that was as it should be. It's beach is dirty, small and ugly. If you're lucky, you'll get a room near to it, but if not, you'll need to take a ride that has a random waiting time from 15 minutes to one hour or more. You'll be assaulted at every corner by sellers with their tours, massages and commercial parties. If you have the chance, go to a different resort.

Quest08182344955

Pretty OK.

Reviewed 23 november, 2021

We we're just here for a week and it was ok. All the staff are great and definitely work hard. Shout out to Adrien who seemed to be working everywhere, but was really busting his butt at Route 66 and Blue Moon. And also to Elizabeth in the Privilege Lounge during breakfast and lunch (the only meals we had there) Most of the food we had was really good! Blue Moon was the best restaurant by far. We paid for the Privilege upgrade, which includes top shelf booze, but I guess you have to specify when you order, cuz it took until day 5/7 for someone to ask what kind of Tequila we wanted in our margs. That's not a huge deal though, really. All the drinks were great except the white wine! My friend got a glass that was really nice, then when I ordered, it must have been a new different bottle, because what I got was a syrupy dark yellow/orange and actually undrinkable. I tried to order it again a different night and got the same bad stuff, we were forever more on the hunt for that good white but never found it. Our room was nice, pool view at the Privilege pool. Housekeeping was great and made us all kinds of towel art, which I loved. They were also good at clearing away dirty glasses from the room but never replacing them. We ended up repurposing our margarita cups from the pool bar for our wine in the room. We also never got more coffee mugs for the coffee maker, despite having the pods replenished a few times. For some reason we were hunted by this staff member named Victor. I'm pretty sure he wanted to sell us timeshares. He approached us at check-in while we were waiting over 2 hours for our room. I guess we were sitting ducks. He was offering us a free couples massage but it had timeshare strings attached. We said we weren't interested but he insisted we at least sign up and decide later. So we gave our names and room number, hoping he'd let us go so we could finally get to our room. On our first morning at 8 am, he called our room 3 times between 8-9 AM. Later that evening around 8pm, he called again and asked why we didn't come down to his office in the morning. I said we weren't interested and he asked if he could call again the next morning, obvi, I said no. The next morning he slipped a note under our door saying it was VERY IMPORTANT that we come to the lobby before breakfast, we did not go. He called us again that night and I asked him again to please stop, Finally, he did. The administration of this hotel is it's major downfall. 2+ hrs for check-in, all this red tape about getting the PCR test, waiting for over an hour in some office to talk to someone about our results since they were never emailed to us, those timeshare sharks hounding us etc. Most of my group got injured on the rocks the beach, so we became friends with a lifeguard. He was nice but one time when I was alone at the pool he approached me and started to tell me he has always been attracted to older women, which is super creepy. Also, I'm not THAT old.. am I? anyway, that was not cool and made me really uncomfortable. TL;DR: White wine is terrible, check-in takes over 2 hrs for some reason, Timeshare ppl will hound you The beach will injure you Creepy lifeguard Staff are all really great Food is nice Drinks are awesome Pools are nice and clean Monkeys and Coatis are fun to watch and will polish off your room service trays in the hallway at 4am lol Bowling alley is a TON of fun! My 4 stars is really for the staff. The resort and the management? I'd say 3 stars.

LittleMissBird