THE FIVES BEACH ALL SENSES INCLUSIVE

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Embracing the coast of white sand of the Caribbean Sea, The Fives Beach Hotel & Residences offers a luxurious vacation retreat in the Riviera Maya, Mexico. With its elegant and modern architecture facing the sea and the authentic Yucatecan spirit, our four diamond hotel is ideal for family vacat...

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Residência de 1 quarto

Finely decorated with artistic lamps, sculptures and huge paintings on the walls. It also has a fully independent living room with modern fu...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Residência Penthouse com 1 quarto

Experience luxury with our exclusive 1-bedroom Penthouse Residence. The coverage was created for the most demanding customers who are eager ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Deluxe

They have air conditioning, flat screen cable TV with DVD player, iPod station, Wi-Fi, night stand, radio / alarm clock, luxury bathrobes, s...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 5 years

Immediate booking

Residência com 2 quartos

Specially designed for families and friends, this suite has 159 square meters of interior space. This suite category offers the same ameniti...

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Cancellation Policy

Amenities in this room:

Max 6 adults

Max 2 children -

by 5 years

Immediate booking

Residência Penthouse com 2 quartos

Experience luxury with our exclusive 2-bedroom Penthouse Residence. The Covers were created for the most demanding customers who are eager f...

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Cancellation Policy

Amenities in this room:

Max 6 adults

Max 2 children -

by 5 years

Immediate booking

Residência com 3 quartos

Designed in the minds of large families, this immense 209 square meter complex brings families and groups of friends together. This suite of...

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Cancellation Policy

Amenities in this room:

Max 8 adults

Max 2 children -

by 5 years

Immediate booking

Residência Penthouse com 3 quartos

Experience luxury with our exclusive 3-bedroom Penthouse Residence. The coverage was created for the most demanding customers who are eager ...

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Cancellation Policy

Amenities in this room:

Max 8 adults

Max 2 children -

by 5 years

Immediate booking

1 Bedroom Swim Up

This room category offers the same amenities described for the One Bedroom Resort Residence, however, you can go straight to the main pool a...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

Epic Collection 1 Bedroom Swim Up

This category of housing offers the same amenities described for a dormitory residence. However, guests can enter the main pool and the terr...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

Epic Collection Deluxe

Cuentan con aire acondicionado, cable television on flat screen with DVD player, station for iPod, Wifi, night table, radio / alarm clock, b...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 5 years

Immediate booking

Epic Collection 3 Bedroom Penthouse Residence

Experience the room with an exclusive 3 Bedroom Penthouse Residence. The Penthouse has been created for the most demanding customers and eag...

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Cancellation Policy

Amenities in this room:

Max 8 adults

Max 2 children -

by 5 years

Immediate booking

EPIC Three Bedroom Presidential Resort Residence

Designed for large families, this huge 209-square-meter suite brings together families and groups of friends. This suite offers all the ment...

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Cancellation Policy

Amenities in this room:

Max 8 adults

Max 2 children -

by 5 years

Immediate booking

Epic Collection 2 Bedroom Penthouse Residence

Experience the luxury with our exclusive 2 Bedroom Penthouse Residence. Las Penthouses have been created for the most demanding clients and ...

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Cancellation Policy

Amenities in this room:

Max 6 adults

Max 2 children -

by 5 years

Immediate booking

Epic Collection 1 Bedroom Penthouse Residence

Experience the luxury with our exclusive 1 Bedroom Penthouse Residence . Las Penthouse has been created for the most demanding and desiring ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Property Info

Embracing the coast of white sand of the Caribbean Sea, The Fives Beach Hotel & Residences offers a luxurious vacation retreat in the Riviera Maya, Mexico. With its elegant and modern architecture facing the sea and the authentic Yucatecan spirit, our four diamond hotel is ideal for family vacations, romantic getaways, dreamy weddings or unforgettable honeymoons. Feel your senses and immerse yourself in the serenity of our luxurious 1, 2 or 3 bedroom suites or in a spectacular Penthouse Sky Suite decorated with a contemporary Mexican style with aromatherapy amenities and pillow menu. Relax...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Business Facilities / Facilities
Ropa de camaCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Conference Center
Wellness facilities
Massages on RequestMassage ServiceFree fitness centerSpaCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SBabysitting on RequestDirect beach accessSPABar
Cleaning / Laundry Services
Online check-inLaundry / Dry Cleaning
Transport options
TVValet ParkingTowels and bed linenOnline check-in
Family entertainment and services
NannyCoffee/Tea Maker
Stores
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features 2 indooGift ShopBusiness centerShops / Shopping
Common areas
Playroom
Food & Beverage
Cocktail ServicesSpecial diet menus (on request)24-hour room serviceBuffet RestaurantCyber PointPrivate Restaurantrestaurant
JacuzziTVAccepts major credit cardsButlerWedding ServiceButler Kids PlaygroundTennis court
Accommodation
24-hour room service
Activities
Water sports
several
Special diet menus (on request)Wheelchair Accessibility
Reception services
Wi-Fi

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    11400

  • Very Good

    2344

  • Good

    892

  • Reasonable

    413

  • Bad

    436

Travelers profile
  • Business

    210

  • Couples

    3520

  • Solo travel

    153

  • Family

    7638

  • Friends getaway

    2413

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great service

Reviewed 20 january, 2022

I had a great trip as always. Wanted to thank Aida for being a great masseuse and the rest of the staff in the spa for their attention, Anahi, Leo, Michel. My butler staff was also great. Thanks Luis, Ricardo, And Gilberto. Can’t wait to go back.

Joe N

Fabulous staff and service

Reviewed 19 january, 2022

We were impressed with the service we received at the Fives. Cesar, Alejandro,Armento, Bernardo and Carlos all went above and beyond to make our stay enjoyable and relaxing. Thank you for everything, The Myers

Z2069PWchristinem

Spa the five

Reviewed 19 january, 2022

The girls from the spa Aida, Gabi, Celeste and Faby, were the best. Very charismatic, and nice people. And offering the best service with massage in the beach. Hardly recommended. Very good services ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

tali947

Hotel with no identity.

Reviewed 18 january, 2022

Where to start. Well, we're a couple in our mid-thirties with a near 18 month old toddler. This was our first long haul post covid and after an extensive search of resort reviews and destinations, we settled on The Fives. It's advertised as a family resort that caters to all 5 of your senses and has a 5* rating to boot. We arrived late into the evening to find we had no reservation for our arrival, but actually had one for a few weeks later. Luckily this was resolved quite quickly and we got taken to our suite in Villa 2. Best to describe the suite as large but old and decrepit. You have an entire kitchen at your disposal with zero utensils, plates, cups, glasses. An IKEA kitchen has more set-up than these kitchens unfortunately. We ended up changing rooms the next day as several things were broken/missing. First room had a missing hairdryer and when asked guest services to get one to the room - it never turned up. The irons here have retractable cords and over the course of 11 nights we had to have them replaced 3 times as the cords were either broken or broke meaning you couldn't plug them in without the cord retracting and ripping out of the plug socket. The 2nd room (in Villa 3) we changed to had some of the worst sinks and shower that I've ever seen, I'd genuinely expect to see them in something like a 1* hostel. There were gurgling sounds coming from the drain that started on day 7 and even after 2 visits to guest services it was never resolved. I resorted to placing a hand towel over the shower drain to dampen the sound through the night when you're trying to sleep. Suffering jet lag the next morning we waited until the buffet 'Flavors' was open and went for breakfast at 7am. The selection was poor, majority of things weren't labelled so you had no idea what you were portioning up, the food was cold and pretty flavourless ironically. The restaurant itself was depressing, the decor was tired and flat, here also started the running joke of every single table in each restaurant requiring a wedge underneath to stop it wobbling. Remember it's 7am at this point, so what music choice is currently blasting over the speakers? Dance music.. At 7am. In a family buffet restaurant. Can honestly say avoid this restaurant at all costs, whatever time of day. This may be the first time I've come home and lost weight. It wasn't until day 3 that we discovered you can get a much better experience at La Brasserie for breakfast from 8am, food is labelled and actually the correct temperature with excellent ambiance. If you do go to The Fives, please go here for breakfast. In terms of eating, all of the A La Carte restaurants had excellent food, you can't really go wrong with choosing any of them to eat in. You can do your reservations 3 days in advance and time slots fill up quickly. The main pool didn't seem to have any consistency when it came to reserving/not reserving beds, the rules seemed to change on a daily basis and there was not enough beds to go around, there was always people there too late and had to go elsewhere, too late is around 9:30am. Music starts early at the pool bar which doesn't open until 10am and.. You guessed it. Dance music. Music so loud you struggled to have a conversation with people sat next to you. At one point it became so obnoxiously loud that I had to speak to guest services and staff to get it turned down, I'm not even going to put it down to getting old as we spoke to several other couples and families who said the exact same things to us. This isnt Cancun, the vast majority of people weren't there to party but this resorts music choice is that of a clubbing holiday. This music style transferred across to restaurants and god help you if you were eating outside at Sea Olive for lunch as you got bombarded by their music and from your other side you were getting hit by the pool bars music. Also at the lizards restaurant, again dance music but what we found bizarre was the restaurant shut at 5pm and we walked past at 9pm to an empty shut down open-air restaurant blasting out the same music even though no-one had been around for hours, this was right near people's apartments. I've always said that the best background music and ambiance is one that you don't even notice because it blends in so well. The Fives does not have this. You're incredibly drawn out of your surroundings by the volume and music choice. In fairness to the resort in the last 4 days or so of our stay the pool bar did turn the music right down so you only really heard it when you were at the bar or the swim-up seats at the bar. The resort itself is beautiful, watching the sunrise come up over the ocean down by the beach each day, surrounded by jungle and a cenote, you've got coatis and spider monkeys hanging around which are beautiful to see. The sea and beach can be walked directly onto from the resort although it's technically a public beach so expect plenty of people to rock up into what seems like the resort area. The staff are wonderful, they're the saving grace of this resort who all did an excellent job. They suffered with my terrible Spanish and their English was perfect, very rarely a lost in translation moment. The bars are relatively slim pickings, you have the main pool bar, the entertainment pool bar, gin bar and Cantina 1910. The thing that's sorely missing from ALL of them is any hint of a drinks menu, of course they have a wine list as that's where you're up-sold on bottles. But having no cocktail menu or drink suggestions inevitably left me stumped with no inspiration of what to drink, I ended up resorting to asking other people what they were drinking to get suggestions. Be prepared to be asked about getting a massage several times a day from the spa staff, I get that it's their job but repeatedly saying no thank-you gets tiresome when you've come to relax. Overall, I don't think this resort knows who they're trying to cater to. This leaves the resort without any real identity and for the money spent, we were disappointed. I know this may come across as a harsh review but it's all a genuine experience. Coming from the UK and spending the better part of £2,000pp in January has been a huge mistake. This is not a 5* hotel or resort. The only positives are the staff (Namely Rodolpho in La Brasserie), the al a carte restaurant food and the surroundings. I genuinely couldn't recommend this hotel to anyone.

BuxtonByrne

My favorite site on this resort is definitely the path through the little junglewhere you can spot monkeys and friendly

Reviewed 18 january, 2022

Great resort with numerous pools and nice rooms with confortable beds. The initial glass door of my toilet cubicle though must have been previously broken because it had been replaced temporarily by a shower curtain. Some residences on the site are undergoing renovations. Water bottles are provided generously in each room. A nice sandy beach, but quite a few stones to watch for as you enter the ocean for a swim. All in all, we had good experiences with the staff, wether in restaurants or at the beach. My favorite restaurant by far was the MESTIZO where Edgar german would always greet us with the broadest smile and have us try the many delicacies of mexican cuisine. In other restaurants though, the food quality was not always constant. As for the house wines, there were closer to vinegar ! At the beach, we could either go to the SEA OLIVE restautant for lunch or get some hamburgers or sandwiches, or else enjoy a freshly baked pizza at a pizza stand where the barrista Armando Chable charmed us with his great personality and his cocktail preparation knowledge. But most of all, we were greatly impressed by his language skills. His franch as well as his english were excellent ! A hard-working , brilliant young man with great potential , who could be more useful to this hotel at a higher function. I'd like also to mention Josè Panti at the beach, who went the extra mile numerous times to accommodate our needs, especially when my grandson ( 6 ) was sick. A major downside though, in this pandemic context, is that the measures concerning mask-wearingwere not always re-inforced. At some point,there were so many hotel guests on the beach and around the main pool that it became overcrowded making anti-covid safety measures and distanciation impossible to follow.

mnotto