The Palm at Playa

Starting at

$ 100

TripAdvisor Review

Based on 2610 review

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A boutique hotel in Playa del Carmen that reflects the city's lifestyle (for adults over 14 years old). The Palm at Playa is located in the center of this beautiful town, featuring hospitality above and beyond the standard. Our service philosophy, combined with contemporary design, a superb beach an...

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Property Info

A boutique hotel in Playa del Carmen that reflects the city's lifestyle (for adults over 14 years old). The Palm at Playa is located in the center of this beautiful town, featuring hospitality above and beyond the standard. Our service philosophy, combined with contemporary design, a superb beach and the proximity to the most action in Playa del Carmen makes The Palm at Playa the ideal hotel for your Mexico vacations. The Palm at Playa features a rooftop terrace with a swimming pool, bar, spa and gym. This hotel offers free Wi-Fi and air-conditioned rooms with modern-style décor, flat-screen c...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1934

  • Very Good

    451

  • Good

    105

  • Reasonable

    56

  • Bad

    64

Travelers profile
  • Business

    50

  • Couples

    1337

  • Solo travel

    141

  • Family

    284

  • Friends getaway

    585

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Wonderful stay

Reviewed 3 december, 2021

We have been staying at the Palm Playa for 4 days and had an amazing stay. Great location and the best rooftop pool. The room looked great and was very clean, but the staff did it for us: they were SO friendly. Special thanks to Connie from reception and to Argel who’s made our days. Go PSV ;).

yanickeagnes

Nice stay in the heart of PDC

Reviewed 9 november, 2021

Hotel was good, staff was friendly, location ideal. Our room was a suite, large, but fairly basic as far as the room accommodations. We enjoyed the roof top area for some afternoon lounging and a drink before heading out to dinner each night. We received great service from Jamie at the roof top bar and Sandra the concierge, who gave us some good recommendations of things to do during our stay. The reason why I didn't give a 5 star is because though our room was ready upon arrival, there was a problem with the safe and air conditioning unit. This tied up over an hour of our time waiting for some one to come up and then to fix it.

jmorgan2608

Reviewed 29 october, 2021

PLEASE READ ENTIRE REVIEW! I would of loved to give the palm 5 star review I really would but we had one little hiccup in our stay. A maid did bypass my safe code and go into my room safe and steal $200 out of my safe, but like I said from the beginning please read the whole review. The management team handle the situation great! They were able to come into my room and figure out who put their bypass code in and fired the employee and reimbursed me my $200. Miguel and his crew were excellent. Besides this incident my stay was wonderful. Room was beautiful and very clean. The roof top pool was beautiful. And don't let me forget about Sandra who is the hotels concierge. Sandra was such a great help for us in planning our excursions and with dinner recommendations. She really is so kind and helpful and I don't know what we would of done without her as far as being able to do the things we wanted to do during our stay in Playa. I really would of loved to give the hotel 5 stars if it wasn't for their untrustworthy employee I would of gave them 5 stars and you know what because of how Miguel handled the situation I'm not going to let it stop me from staying there again.

Kayte1021

Great Hotel

Reviewed 29 october, 2021

The location of this place is unbeatable! You are right in the middle of 5th avenue(tons of shops and restaurants) and super close to the beautiful beach! The rooftop pool is great and Jaimie and the other servers take great care of you with delicious food and drinks. Sandra is extremely helpful and will plan all the excursions with transportation for you - We booked a trip to xcaret (a man made amusement park), Chichen Itza, (7 wonder of the world) and cozumel (a beautiful paradise island). The bed was super comfy and the room got nice and dark. The reason this hotel gets 4 stars opposed to 5 is that the breakfast included is just a fruit bowl, biscuit, juice, and coffee, anything else is an additional cost. Also, the hotel it is a little outdated. Bent wooden floors throughout the lobby, small elevators that take a while to work if they’re even working in the first place, super low water pressure in the showers, a distinct smell in the bathrooms. Don’t get me wrong the staff does an amazing job keeping it clean and comfortable-The rooms were spotless and cleaned every day. Over all a fantastic hotel and a good value for the price.

J2799LTmariar

The Best Rooftop in Playa del Carmen

Reviewed 28 october, 2021

Went there with my brother for a long time, I loved to stay there till dawn with them. It has a perfect view, Private pool, excellent drinks, every time I went there with my brother we enjoyed of good music and the service was excellent; Jaime and Argel treated us really well, helping us and making our time there the most satisfying experience. The music was really good! And the best part was to enjoy of a cool beer in the Pool or a nice Gin in the Jacuzzi just enjoying of the music and watching the night sky of the Caribbean. Really a experience that obviously we will repeat as soon as he comes back to Mexico!

LuxOnx