Hotel Acores Atlântico | Ponta Delgada

Starting at

$ 101

TripAdvisor Review

Based on 239 review

See all

The NEW Grand Hotel Açores Atlântico is the result of a complete renovation of one of the most emblematic hotels in Ponta Delgada, well-known for its prime location, close to the historical center, facing the Marina and boasting exceptional ocean views. The décor of classic inspiration evokes the Eu...

More details

Availability

Select the date of your trip

Property Info

The NEW Grand Hotel Açores Atlântico is the result of a complete renovation of one of the most emblematic hotels in Ponta Delgada, well-known for its prime location, close to the historical center, facing the Marina and boasting exceptional ocean views. The décor of classic inspiration evokes the European style of "Grand Hotel" and is considered as the 5-star hotel of the main Azorean city, meeting all the standards of quality and level of service that a hotel in this category should provide. The Grand Hotel Açores Atlântico is also a themed hotel that offers a visit to the magnificent collect...

More details
Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    199

  • Very Good

    33

  • Good

    6

  • Reasonable

    0

  • Bad

    1

Travelers profile
  • Business

    9

  • Couples

    96

  • Solo travel

    7

  • Family

    34

  • Friends getaway

    29

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Gem of Ponta Delgada

Reviewed 2 december, 2021

Excellent waterfront hotel, a gem of Ponta Delgada. The staff was fantastic. Extremely helpful, crisp & efficient, while also being friendly & approachable. The room was modern & stylish. We booked two different stays, both times on the waterfront side. Nice balcony overlooking the port. Breakfast buffet was very good. Lots of delicious local flavors. We used valley parking for our rental. There is underground parking available nearby. The hotel location was convenient for city touring by foot.

Edward K

Excellent stay

Reviewed 25 november, 2021

We arrived yesterday night, well after midnight and I have to say that the young gentlemen at the reception were very awake and provided great service.The hotel is beautiful, very clean, breakfast excellent.Very close to walk to a lot of shops, restaurants.Though the hotel does not require proof of negative covid, the requirements to get into Azores are so strict that this clearly covers it. Very happy I chose this property and I will return.

Orly68

Great home base for a Sao Miguel visit

Reviewed 18 october, 2021

A great place to stay to start out our trip on the island. Located in the heart of town and easy to walk to some fantastic restaurants. The service was excellent, especially from Silvia who helped us plan all of our activities the moment we arrived. Would recommend to anyone coming to visit Sao Miguel!

bmoreboiler

Sets New Standard for Hotel Pool

Reviewed 10 october, 2021

Stayed here with a group tour (why is that not an option in the question “what sort of trip was this”?) Our tour leader repeatedly emphasized we were getting an upgrade due to a overbooking at the hotel next door. Reception staff and doormen were top notch trained professionals as one sees in Europe. I adored the pool with dim lights, soft jazz music, wood deck and walls; is was so serenely quiet. I did take a dip in that ocean but didn’t care for that at all. Had room with balcony facing ocean. Rooms very tasteful but why the absence of hooks for towels? Between the robes and used towels it was difficult to find space, and they were very wet after the pool. Clearly the decorator didn’t actually have to use the bathroom with minimal hooks, oversized sink and sparse counter space. Where the hotel falls short is the waitstaff. Our group received a welcome snack upon arrival. It was handled in quite a confusing manner. When Americans are invited to H’ors d’overs, they consider it dinner. It was so difficult to get service at the buffet table for beverages that I poured for myself only to have the waitperson rush up and exclaim ‘oh, madam, I will help you.” Same problem at breakfast but alas the coffee and water carafes were hidden from view. Before I eat I wish to have liquid to prime my palate. And absurdly they first bring the coffee; then go back for the steamed milk; then go back for the water. By the 3rd day they just left a creamer with milk at the table. The croissants were bread like, not flaky - avoid. The scrambled eggs sat too long in the warming tray, had a bit of skin over the top so I just stirred up the tray so others could enjoy. Does no one use salt in this country?

Mollysydney51

Disappointing stay

Reviewed 14 september, 2021

Location and facilities were excellent. Customer service was lacking. We were finally able to visit after an 18 month delay due to COVID, with regular contact during that time with the front desk manager. Our early check-in request was met in a discourteous manner in that "we should have booked a room for the night before our arrival". This was upsetting to us since they were aware of our arrival time. Front desk staff sent us on a wild goose chase to find a COVID testing facility. Upon arrival, it was closed. Other front desk staff gave conflicting information about COVID testing and were not helpful. A printout of COVID testing facilities, hours and fees for hotel guests would be appropriate and most appreciated as good customer service.

wguernsey1111