Novotel Porto Alegre Aeroporto

TripAdvisor Review

Based on 1697 review

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Hotel midscale for business or family travel At Novotel Porto Alegre Aeroporto you have the facility of staying only 300 meters from the airport. The hotel offers modern structure, large air-conditioned apartments, fitness center, indoor pool and shuttle service (airport-hotel-airport). In addition...

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Quarto Superior com 1 cama casal

Combine modern decor and comfort. Offers flexible work area, king size bed, LG 4K 49 'TV, air conditioning and / or heating, laptop safe, mi...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 16 years

Immediate booking

Quarto Superior com 1 cama Casal e Sofa-cama

Opt for comfort and space. A spacious room with air conditioning, heating, queen size bed and sofa bed, lg 4K 49 'TV, free 5G Wi-Fi internet...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 16 years

Immediate booking

Quarto Superior com 2 camas Solteiro

Combine modern decor and comfort. Offers flexible work area, two single beds LG 4K 49 'TV, air conditioning and heating, safe, minibar servi...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 16 years

Immediate booking

Quarto Executivo com 1 cama de casal

Offers flexible work area, king size bed, LG 4K 49 'TV, air conditioning and heating, safe, minibar, professional hairdryer, free 5G Wi-Fi I...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 16 years

Immediate booking

Property Info

Hotel midscale for business or family travel At Novotel Porto Alegre Aeroporto you have the facility of staying only 300 meters from the airport. The hotel offers modern structure, large air-conditioned apartments, fitness center, indoor pool and shuttle service (airport-hotel-airport). In addition, you can enjoy regional and a la carte dishes for breakfast, lunch and dinner, as well as different drinks, beers and wines at the hotel bar. Perfect for a happy hour at the end of the day. Besides having a privileged location, just 300 meters from Salgado Filho Airport, the hotel offers easy acce...

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Check-in starts at: 12:00

Check-out ends at: 12:00

Property Amenities

Reception services
Services / Luggage Storage24 hour reception
Cot available on requestRooms for the disabledAccepts major credit cardsPolyglot Team
several
Broadband InternetElevatorFree WifiWheelchair Accessibility
Accommodation
24-hour room service
Food & Beverage
Pubrestaurant24-hour room service
Pool and wellness facilities
PoolFree fitness centerMassages on Request
Business Facilities / Facilities
Meeting RoomsSteam room
Cleaning / Laundry Services
Daily maid service
Transport options
Parking
Family entertainment and services
Kids Club

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    619

  • Very Good

    786

  • Good

    192

  • Reasonable

    61

  • Bad

    39

Travelers profile
  • Business

    577

  • Couples

    216

  • Solo travel

    107

  • Family

    604

  • Friends getaway

    64

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

DO NOT USE THEIR TRANSFER IF YOU ARE IN A BIG GROUP

Reviewed 25 november, 2020

My family and I had an early flight from Porto Alegre to Brasilia on November 24, 2020. We were in 6 adults (including my parents who are 74 and 78 years old), 1 teenager (fifteen years old) and 2 kids (5 and 7 years old). So I´ve decided to stay in a hotel near the airport to avoid any problems. As we were in the hotel lobby, around 04:20 AM, the front desk asked us to pay the R$ 5,00 per adult and teenager, R$ 35,00 in total as he was calling the Van to pick us up. As the van arrived, it was just packed with only 6 seats, the driver told me to put kids in our laps and asked that one of the adults to go inside the van standing... I was really upset and as I was going to the front desk to complain, the Driver took off with my parents, my brother´s wife and the two kids.... I DO BELIEVE THAT IT IS ILLEGAL TO DO WHAT THE DRIVER WAS ASKING FOR SPECIALLY WITH COVID 19.... So, my brother, my husband and the teenager had to ask for the front desk for a car to take us to the airport.... IT WAS A BIG MESS... I SHOULD HAVE CALLED AN UBER.... THE HOTEL WAS VERY DISORGANIZED AND NOT HELPFUL AT ALL.

nycdea

Disappointing to say the least

Reviewed 6 october, 2020

I booked a one night stay at the Novotel Porto Alegre airport hotel in a superior double room. Due to a change in my circumstances, I had to cancel my booking. In return, I got a voucher from Accor to make a new booking at the hotel. I then contacted the hotel to book a new date and got confirmation that everything was fine for the new booking date. They even mentioned that the booking was already fully paid. A few days later, I sent an email to the hotel and got the same confirmation. Upon checking in at the hotel, I was asked for my address and phone number. Well, I am Accor Gold member and all my details should have already be in the system. I found this very odd. Also, I was not offered the welcome drink that I usually get for being an Accor Gold member. I was given a room with twin beds when I had booked a double room. I did not ask to change rooms as I would leave very early in the morning. During the night, someone tried to break into my room. I woke up to someone saying "oh, there is someone in this room already". I'm not sure if the person actually managed to get into my room as I was half asleep. Anyways, it took me another half an hour to fall asleep again and I had a super early flight. On checking out, I was told that I was checked in under someone else's name (the other guest had the same first name but different surname). How that happened, I don't know, as I provided my ID card upon checking in. The receptionist asked if I had paid for my stay and I said I was given a voucher to pay for that stay. I forwarded the voucher to the email address provided by the receptionist and left the hotel to catch my flight. A few hours later I got a few emails asking for payment. I think I sent the voucher I got from Accor a few times to the hotel staff. The next day, I finally got confirmation that everything was fine and my stay was paid for. All in all, given that this is a Novotel and that I am an Accor Gold member ( I usually stay at Accor hotels during my business and leisure travels), I feel that the whole experience was a disaster. I will probably reconsider switching to a different hotel brand / loyalty program for my travels next time.

cafeweb

Practical quality option near the airport

Reviewed 4 january, 2020

We knew our flight arrived in Porto Alegre too late to go "up" to Gramado, so we stayed one night. We called the hotel to call for a shuttle, which picks guests up at the same place of the rental car vans. That worked well. However, I noticed the front desk serves as guest service also, so sometimes it takes long for someone to answer the phone - which happened when we requested something. The team is attentive, though not exuberant - but it's more of a business hotel in style, so that's OK. During this brief stay, when we requested extra pillows. then help with the safe and even later some extra sheets, all were brought very quickly. The shower is very nice & the bathroom amenities are of the expected quality, though nothing to rave about too much - the bathroom door is at a slightly odd angle, but what just caught my attention negatively was the squeaky door to the shower stall - but no biggie, just a detail. Beds are OK, but more importantly, the accoustical isolation really worked well - I mean, our window was to one of the runways. TV has some limited channels and not much in the English language (CNN was the one I noticed as an exception). Even the movie channels apparently only in Portuguese - though maybe I just didn't find how to reverse to the original language. Breakfast is fine and served quite early, which I like (starts at 5 am on weekdays - so it works well for early flights). However, don't arrive too late - my daughter, who woke up much later than I, wasn't able to get waffles, which had run out more than 1 hour before the end of service. The omelette I ordered with lots of cheese was tasty, but the local cake (called cuca) was a bit drier than I think it should be. Something that one doesn't see much where I live in Brazil - blackberry - was fresh, though not too sweet. The lobby has a lot of different seating areas, books to read or just look at, and maybe because of that, neither it, nor the adjoining eating area has sufficient sockets to charge one's phone or laptop. I didn't actually ask - maybe they were hidden - so maybe I'm wrong on that count. There is a very nice eating area nearby, Boulevard Laçador, with very nice options for dinner - though it seems that the hotel's chefs actually prepare some good meals. We didn't stay long enough to confirm as we went out to a very good Thai restaurant.

DanielBrasilia

perfect for quick overnight stay

Reviewed 3 january, 2020

Does the job. V close to the airport, quick shuttle service (although you have to pay to go back to the airport!), comfy bed, decent enough breakfast and a 24h bar with great IPA (v important if you land 4 hours late and want a cold beer before going to sleep!). Staff were were very friendly and helpful. And you couldn't hear the planes which was great for a good sleep. Not a place for a week long holiday but perfect if you need to overnight between flights.

laurent b

Good value and handy to airport

Reviewed 5 october, 2019

This is a great hotel for a short stay if you’re catching an early flight. Staff are very friendly even if the don’t speak English. They checked me in for the Azul flight and printed my boarding pass. Also let me borrow an adapter. Rooms are functional and clean. There is a pool and sauna looks fine but I did not use. Easy snack bar. Cheap transfer to terminal 5 reals. You can easily walk but crossing the traffic is a problem.

misspopeye