Hotel Cristal Porto

The modern hotel is good and we had nothing to complain about. The hotel has a parking garage Of its own and us located at a 5min walking distance from the metro station. Measures to deal with hygiene to prevent COVID19 infection were well implemented in the hotel. The small staff (staff reductions due to the corona situation I guess) worked hard to still provide their guests the best of service. Especially my compliments to them !

Not worth 4 stars. Check in was so unprofessional, she did not find our names, asked if we booked, if we where in the right hotel , while our name was on the voutcher, she could just read our names, the check in took houres, cheaply furnished, 1 elevator didn't work, very small bed, very poor erea op Porto, very far from the historical center, compared to other experiences in 4 stars hotel this is just the worse ever, product in the bathroom where not replenished, don't book this hotel, its no value for your money, the management do not care about complaints and blames the customer

We stayed for three nights after travelling onwards from a stay in Lisbon. Excellent reception staff, very helpful and friendly. Rooms were very clean with very modern furnishings. The hotel is a little way out from the riverside area but taxis are cheap and plentiful as is the Metro. Super breakfasts, but evening dinner choice was sparse. Reception recommende a local restaurant which was very good - Chamico - about two blocks away.

Selecting a hotel is always a compromise, in this case we traded off cost against location, accepting “better” accommodation at a 15 minute walk from the city. It all looked flat enough on the map, but what we didn’t know was that it’s downhill into the city and uphill back, but for folk enjoying a daily walk that’s not an issue, it’s enforced exercise. (Tip - if walking, turn left outside the reception entrance rather than right; it’s not as “run down”). Taxi from airport about 25euros, 20 minutes; return taxi 30euros and a smug smile. Our 3-bed room was spacious, but the lack of coffee and milk in our room was irritating. A few platitudes were offered; “triple rooms don’t have coffee”, “housekeeping(sic) has gone home”, and “try the restaurant”. Yes, we had a kettle and, yes, we had some tea packets, but this isn’t normal practice, is it? (It’s been mentioned in a previous review, and we did overhear somebody else making the same comment. A storm in a teacup, perhaps). Our only other comment was that the gardens are “under construction”, which is a pity as we would have appreciated a quiet outdoor location to rest in the sunshine, presumably with a cup of black tea. Niggles apart, the hot and cold breakfast was excellent and enough to set anybody up for an active day ahead. The staff deserve a specific mention, being very helpful. When returning home, we needed to leave around 7.45am, and the staff let us in ahead of the usual 7.30am start which was much appreciated. The evening buffet also deserves a mention, decent value at 15euros a head. For this you get soup, pinchos, salads, meat/fish option(s), fruit and cakes. After a day’s sightseeing, we just took our time and sampled everything the buffet had to offer. Just one comment, which we did point out, was that some food was, well, to be honest, a bit too cool for our liking. Overall, a solid 4-Star hotel.

We had a wonderful stay at this hotel. Without exception the staff were excellent. The rooms are spacious, well equipped, very clean and attractive. The buffet breakfast is ample in diversity and is constantly being replenished - a great start to the day.