Too many issues!
Reviewed 26 September, 2021
We were looking forward to this “design” hotel but it left us wanting. As Titanium member, we were offered an upgrade but on the noisy side of the hotel. [Read other reviews re. Noise]. We were told that breakfast was NOT included! A little persuasion helped change that. However please note that there is a $ limit to the complimentary breakfast.
The stairs to and from first floor are attractive but unsafe. The loose floor tiles in the rooms are weird. The room layout itself is strange with clear glass separating the bed from the shower/toilet. Definitely a challenge if sharing the room.
Recommendation: Avoid. There are many better choices.
Reviewed 28 August, 2021
We were really annoyed by the noises and sounds that we could hear from our room. There were hammering noises coming from somewhere inside the hotel, loud voices from the hallways and they started it very early in the morning nonstop. It was hard to fall back asleep. We really wanted to rest but couldn’t. You can also hear what’s going on in the next door rooms, which is really uncomfortable. Sad and disappointing.
Reviewed 11 January, 2021
This property was constructed on a old factory by the master architect Legorreta. The building itself is incredible then you add a beautiful rooftop pool, beautifully decorated room, amazing staff and good food - you’re all set. Would come back for sure.
Reviewed 23 February, 2020
I read through a number of the reviews here and the noise issue is mentioned a couple of times, and I was very surprised it was not more. I would like to give you my thoughts on the noise issue, based on a Monday through Saturday stay.
The issue is primarily with rooms facing the garden or the convention center, which happens to be most of them.
Within 50m of these rooms there is one bar where drinks are 20 pesos, bottles of Vodka 450 pesos or so… and there is loud music blaring til around 11-midnight. Obviously with the pricing, the crew is on the younger side. Without a doubt I was the oldest person there when I visited (great time by the way 😊 ).
The next bar is right next to the hotel in the garden. Very nice bar, with nice bar tenders, and very relaxed. During the week, normal music, but drowned out by the bar above. Friday night there was a live band. That felt like the band was in the room. Literally. It was the same volume as you would have your tv on at in your room.
Another bar is smaller and no issue.
The convention center likely affects the rooms facing it (for example “A” – rooms aren’t numbered, but are given letters.) This is painful when they are playing music, then later taking down the venue.
So, beware! The ear plugs on my pillow the first night were a clue, and very thoughtful, but not really the right solution. Whoever said there is soundproofing is insane! The “patio doors” are huge pieces of single pane glass that close with no seal.
To the credit of the hotel, the Friday night when the band was playing, I went down and asked for a different room ,and luckily V and W were available that don’t have a view, but are quieter (not quiet, but quieter) so I slept there until I woke up at 4am and went back to my normal room.
There are other niggles – a/c that is also extremely loud (imagine wall units from the 80s in a Motel 6, but not wall units), though I guess that drowns out the other noise.
Breakfast is supposed to start at 7am.. it doesn’t…. I had meetings to get to, so really worthless. And its only the continental breakfast that is anywhere close to ready.
The pool was closed. Was supposed to open mid stay, but it didn’t. (the hotel emailed a week before the stay advising that it was due to open mid-stay and then said on check in that it wouldn’t open on schedule.)
Lots of service staff hanging around in the basically empty hotel, but not great service.
Toilet flush was fixed last day I was there. (It did work, but you were always concerned it may completely break and things be left behind…)
I had to sign on checkout that I didn’t take the chocolate cream covered peanut thing in the room(!) (Main minibar key was never provided, nor offered.)
All the above said, the hotel itself is interesting in design. Is in a decent location.. I wouldn’t say a fabulous location, since in order to get to the main downtown areas, you need to cross the main road (with the assistance of traffic lights), but its ok.
The shrimp tacos from the restaurant were truly amazing….
The level of English spoken for a Marriott property is pretty weak, but manageable.
So, overall evaluation – if you go to bed after midnight, get up “late”, and don’t mind a couple of quirks, it is worth checking out.
Hopefully, the above is a fair review, I have tried to make it so.
To be clear, I was supposed to stay 11 nights, but I just couldn’t deal with it, and have moved to the other Marriott, Meson del Angel. This is further out, but I am way happier here… and if I want to go downtown, Uber works great, and its 88 pesos. ($5.50).