Dreams Riviera Cancun Resort & Spa

TripAdvisor Review

Based on 10485 review

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Ideally located between Cancun’s southern tip and Playa del Carmen and just a short 20 minute drive south of Cancun International Airport, Dreams Riviera Cancun is situated along a stretch of a natural pure white sand beach in the Riviera Maya. The world’s second largest barrier reef lays just offsh...

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Availability

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Preferred Club Ocean Front Honeymoon Suite

All Preferred Club Suites offer the following additional amenities and services: Personalized check-in and checkout with concierge service ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Premium Deluxe Tropical & Garden View king bed

Premium Deluxe Garden & Tropical View King bed this octagonal-shaped room offers fabulous views of the gardens and beyond. These rooms featu...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Premium Deluxe with Plunge Pool king bed

Premium Deluxe with Plunge Pool King Bed this octagonal-shaped room also offers a spacious terrace with plunge pool and indoor Jacuzzi. Thes...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Premium Deluxe Ocean View king bed

Premium Deluxe Ocean View King Bed this octagonal-shaped room features spectacular views of the Caribbean Located on the in the interior or ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Preferred Club Ocean View king bed

Preferred Club All Preferred Club Suites offer the following additional amenities and services: Personalized check-in and checkout with con...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Preferred Club Ocean View & Pool Front king bed

All Preferred Club Suites offer the following additional amenities and services: Personalized check-in and checkout with concierge service ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Preferred Club with Plunge Pool king bed

Preferred Club All Preferred Club Suites offer the following additional amenities and services: Personalized check-in and checkout with con...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

R.O:H

Run of the house / deal of the day A Luxury suite uniquely designed in an octagonal shape breathtaking views of Tropical Garden (King or Do...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Premium Deluxe Tropical & Garden View double beds

Premium Deluxe Garden & Tropical View doubles beds this octagonal-shaped room offers fabulous views of the gardens and beyond. These rooms f...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Premium Deluxe with Plunge Pool double beds

Premium Deluxe with Plunge Pool double beds this octagonal-shaped room also offers a spacious terrace with plunge pool and indoor Jacuzzi. T...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Premium Deluxe Ocean View double beds

Premium Deluxe Ocean View doubles beds In addition to the above amenities, this octagonal-shaped room features spectacular views of the Cari...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Preferred Club Ocean View double beds

All Preferred Club Suites offer the following additional amenities and services: Personalized check-in and checkout with concierge service ...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Preferred Club Ocean View & Pool Front double beds

Preferred Club All Preferred Club Suites offer the following additional amenities and services: Personalized check-in and checkout with con...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Preferred Club with Plunge Pool double beds

All Preferred Club Suites offer the following additional amenities and services: Personalized check-in and checkout with concierge service ...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

R.O.H.P

Run of the house preferred / Deal of the day preferred Run of the house / deal of the day A Luxury preferred club suite uniquely designed ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Preferred Club Ocean Front Master Suite

All Preferred Club Suites offer the following additional amenities and services: Personalized check-in and checkout with concierge service ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Family Suite Premium

The Family Suite offers 2 spacious connecting Premium Deluxe Tropical View rooms, one with king-size and one with two double beds (452 f2 or...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

by 2 years

Immediate booking

Family Suite Preferred

The Family Suite preferred offers 2 spacious connecting Preferred, one with king-size and one with two double beds (452 f2 or 42 m2 each sui...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

by 2 years

Immediate booking

Breakfast Plan Premium Deluxe Tropical View King

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Breakfast Plan Premium Deluxe Tropical View Double

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Breakfast Plan Premium Deluxe Ocean View King Bed

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Breakfast Plan Premium Deluxe Ocean View Double Be

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Property Info

Ideally located between Cancun’s southern tip and Playa del Carmen and just a short 20 minute drive south of Cancun International Airport, Dreams Riviera Cancun is situated along a stretch of a natural pure white sand beach in the Riviera Maya. The world’s second largest barrier reef lays just offshore from this AAA Four Diamond resort with underground rivers and caves, perfect for a day of scuba diving. The mixture of developed sites and unexcavated ruins make for adventurous exploration into the region’s mysterious Mayan past. This Unlimited-Luxury® haven, designed to reflect the charm of th...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Reception services
Services / Luggage StorageExchangeWi-FiTourist Office
Kids PlaygroundRooms for the disabledAccepts major credit cardsPolyglot TeamButlerTVStageTennis courtWedding ServiceButlerJacuzzi
several
Broadband InternetFree self parkingSpecial diet menus (on request)Smoking area
Common areas
GimnasioPlayroom
Accommodation
24-hour room servicePlayground
Food & Beverage
Special diet menus (on request)restaurantBuffet Restaurant24-hour room servicePrivate RestaurantCocktail Services
Transport options
Online check-inTVValet Parking
Wellness facilities
BarFree fitness centerDirect beach accessSpa
Activities
Bath/Shower ComboWater sports
Business Facilities / Facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Ropa de camaConference CenterAuditoriumCoffee/Tea Maker
Cleaning / Laundry Services
Online check-in
Stores
Gift ShopRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features 2 indooShops / Shopping
Family entertainment and services
Coffee/Tea Maker

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    6821

  • Very Good

    2240

  • Good

    815

  • Reasonable

    347

  • Bad

    262

Travelers profile
  • Business

    186

  • Couples

    2792

  • Solo travel

    75

  • Family

    5076

  • Friends getaway

    960

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

loved it- would return

Reviewed 20 january, 2022

all the wait staff that work in the resturants deserve to be tipped because they work so hard and want to make sure your stay at the hotel is one to remember. the hotel grounds were kept immaculate daily. the pool is heated naturally so it seems cold at first but once in it feels so refreshing to float in the pool on any given day in the sun. the tours offered through amstar on the property are an absolute have to do. the tours are fun, entertaining, and the shopping is full of one of a kind items. the tequila tasting tour is very unique because you get to sample and buy tequila that is only made in mexico that is made with 100% agave that has little to no burning afterwords verisos the stuff in the states that is made with only 50% agave and has a higher burn taste. the best tour i did was to chichen tiza: the ruins were amazing to see how well preserved they are today. In each temple area you could see just how much detail went into showcasing how far advanced they were for their time. You have to go see it to understand and appreciate how smart they were. I ate at seaside, oceaniana, El Patio, Bordoux, Himitsu, world cafe, and portfolio while i stayed their. For starters world cafe was the main breakfast area that was pretty descent and good. Portfolio is the Italian restaurant that felt stuffy, the food was interesting but ok. Himitsu is the Asian place located next to world cafe that had an amazing menu that pairs local flavors, proteins,ambiance, and vegetables to create a unique menu with something for everyone to enjoy. The one place that was overrated was the french restaurant Bordoux: you have to dress elegant casual to get in for starters, the menu its self was to be expected as overrated french food. El Patio is the Mexican food restaurant that was located in the lobby area right next to Bordoux. It had the best food menu that offered fresh made regional Mexican dishes, street food appetizers, and desserts. the service their was: outstanding every time. The people to ask for their were: ESEQUIEL and LUIS they did such a great job that we ate their 3 times and ESEQUIEL made us a very unique dessert table side along with a special dessert from the kitchen with out even asking. ESEQUIEL and LUIS tag teamed their sections beautifully always making sure that you had everything you needed at all times. Oceaniana has an OK lunch menu but their dinner menu is AWESOME. The portion sizes for the whole menu are all appetizer sized which allows you to order more than one item per course while enjoying what feels like a very expensive overall. the only item i did not like on the dinner menu was the shrimp bisque: it was bland in flavor, had very little to no shrimp in it. other than the soup i loved the food, atmosphere, and the service that i received. Lastly SeaSide- offers breakfast service to PREFERRED CLUB guests from 8-930am only (if you are NOT a PREFERRED CLUB guest they wont let you in). other than breakfast it's open to everyone for lunch and dinner service. the dinner menu make's you feel like your in a steakhouse over looking the ocean and the beach.

474djw

Relaxing time

Reviewed 20 january, 2022

Me, my husband, and our 9 month old really enjoyed the resort. We were a bit hesitant bringing a baby to a resort but it was great. The pools were a perfect temp for her and she really enjoyed sitting on the edge of the kids pool and crawling around to visit with people. The room service was delicious. The restaurants were great and generally quick service though a few took a bit too long for the baby, but all was well. I wish there was a drink menu available; we did notice on our last couple of days that they do a drink of the day and it’s featured on the TV on the resort channel. The 2 days we saw it, it was drinks we’ve never heard of and wanted to try. We hoped to get a plunge pool in the sun but didn’t luck out with that. It was chilly but we went in it a few times. All the staff we encountered were beyond nice. There was lots of entertainment going on all days. It was a great time for this little family.

U3027WCamberb

A little unhappy

Reviewed 19 january, 2022

I've been a repeat customer of Dreams Riviera for the last few years. I fell in love ith this place after my first trip there. The staff and food used to be great! This past time I went I saw a little of familiar faces and was really excited. Arturo, the information help by the pool, who is my number 1 guy who has been the most helpful and friendly one every time I visit. He takes care of anything and everything that I may need. Jessica the waitress in the lobby bar who I swear is one of the sweetest people in the world and always took care of us. Then I met Ezequiel at lunch at the steakhouse. He was great! I ordered the wings extra extra crispy and he hooked it up! They were so good and perfect in how I like them prepared, Ezequiel saw how quickly I ate them he got me another order without me ever having to ask. He then told me to check him out at the Mexican restaurant since that's where he typically works in the evenings. Ezequiel treated us like royalty! He surprised us and said he would order all of our items from Appetizers, drinks, and all the way to dessert. He did this as a kind gesture since it was my birthday and one of my friends. Between the 3 workers, I would say its a great place to visit. Out of all the stays I've had, yes I am an avid traveler, I've never been treated like this in what I am about to say. My traveling group (4 people) and I wanted to go to the Italian restaurant. It was first come first serve that evening and so I understand there was a wait. The hostess at the time said about 20-30 min. We decide to grab some drink and sit outside of the restaurant. Well 50 minutes go by and everyone that was waiting after were being seated. So I finally decide to ask how much longer because again everyone that was waiting before us were already seated. I then met Israel and he was very hostile and rude. Saying things like "you need to wait more and you haven't waited long enough." Then when I asked how come the ones that got here after me are already seated he says "you're not promised anything and I've only been waiting for 10 minutes." Luckily, when they took our reservation the hostess wrote down the it was 50 minutes later. Israel looks at the time the hostess wrote down and says "its only about 30 min you've been waiting!" in a very aggressive manner. I then ask to speak to someone else and they were understanding and quickly sit me and friends. The next day I speak to the resort manager who then calls the food and drinks manager and they both apologize which I truly did accept and I could see the sincerity in their speech and body language. The one other complaint I have is, they said they would do something special for my friends and I for dinner which they never did. Not that I needed anything, just didn't want to be on vacation and being mistreated. But it would have been a kind gesture on their part and was looking forward to see what they would have done for us. Then there was the stolen ear rings that my gf had. We checked in to the room and one of the first things she did was put some ear rings on the bathroom counter and the next day evening we were getting ready for dinner and they were gone. We then complained the next day to management and security and others came to the room. The resort did an investigation and the ear rings were never found and no apology was given. This is a bigger concern for us and should be for other travelers. The ear rings were fake diamonds but I swear if anyone saw them, they looked totally real. They earrings were fake which is the reason why she left them on the counter. My friends and I all believe the worker that stole them did so thinking they were real. All in all, its still a great place with some of old faces and a lot of new faces. I'm still a little undecided if I should go back here again since I've been going there every year for the last couple of years. Most likely my friends, family, and I won't return since the quality has gone down some. But if I do, it will be because of Arturo, Jessica, and Ezequiel.

TTGV4

Loved it - would return!

Reviewed 18 january, 2022

We had a wonderful 7-night stay. Special shout out to Vicente at poolside service, Yahir at Seaside Grill/Oceana, and Efran and Octavio in the Preferred Lounge. The property and rooms were lovely, the activities and entertainment were fun and appropriate, especially the bike ride into Puerto Morelos! Food was excellent and we felt very safe given all the covid protocols in place. We had a group of adults-only and cannot speak to the kids program but everyone seemed to be having a great time. The grounds staff worked tirelessly to keep the beach seaweed free. There were weddings almost every day, but we didn't find that to hinder our experience at all. We enjoyed and would highly recommend!

560emileem

Book another resort - keep looking!

Reviewed 13 january, 2022

This is a resort I NEVER have to visit again for the following reasons: Extremely noisy - there are NO quiet hours here. There will be weddings and they get very rowdy. Sometimes 2 or more weddings each day. I was over it by the end of our stay. Weddings during the day and loud productions/receptions in the evenings. Food - Room service was great. We ate at Himutsu, World Cafe, Oceana, and The Italian Restuarant. I was disappointed with them all. Each experience has its own issue. At Himutsu, I felt like the waiters were heardimh us in/out like cattle. They went through the motions but weren’t attentive to what we needed. My waiter brought my food, I asked for sauce and it took another 15 mins to get it. I reminded him 3 times. In world cafe, nothing goes together. You literally have to go to a different station to get a complete meal. I was over it and didn’t go back after the second visit and lukewarm coffee. I witnessed them seat a gentleman and fill his glass with water. He asked tj be moved and then the waiter tried to hand me the same glass of water saying he didn’t touch it. Oceana was decent but certainly not mind blowing and the same for the Italian restaurant. Attempts to upsell - the number of times we were presented with upsell opportunities is ridiculous. At check in, they ask about the UVC, we were already members and in the presidential suite. We arranged our flight with AMStar ahead of the trip and they called the room and left notes for us to come to the front desk to set it up so the could sale us. This was an experience I won’t forget and I won’t be back.

tifnicjoh01