Grand Residences Gourmet Inclusive

Starting at

$ 380

TripAdvisor Review

Based on 1650 review

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The hotel has a privileged location on a white sand beach with stunning views of the Caribbean Sea. The suites have large ocean-view terraces or balconies that are perfect for al fresco living. The spacious suites are impeccably furnished and fully equipped with state of the art appliances. A window...

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Property Info

The hotel has a privileged location on a white sand beach with stunning views of the Caribbean Sea. The suites have large ocean-view terraces or balconies that are perfect for al fresco living. The spacious suites are impeccably furnished and fully equipped with state of the art appliances. A window in paradise, the Beach Bar Heaven has tables on the soft white sand where guests can sip their favourite cocktail.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1466

  • Very Good

    119

  • Good

    43

  • Reasonable

    14

  • Bad

    11

Travelers profile
  • Business

    14

  • Couples

    411

  • Solo travel

    8

  • Family

    803

  • Friends getaway

    131

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Better than Nizuc

Reviewed 5 december, 2021

This is truly a great resort, the best jet tub I’ve ever used in a hotel resort, I missed my massage appointment and the strength of the jets more than made up for it after a long day’s swim. Their beach is excellent- soft sand, swimmable, maintained, great pool bar. The rooms are amazing and they give you so many little gifts- truly a luxurious experience at a third of the cost of what you’d pay in the hotel district 20 min away in Cancun, where the beaches in some of the resorts are unswimmable and the food so-so… bit not at the Grand Riviera everything I ate was delicious, even the room service. Check in was easy, great private airport pickup and the layout of the suites really prevent sound pollution and enhance your privacy. They thought of everything, from bath salts to welcome drinks in the lobby and in the room, with fresh fruits. Even their themed optional dinners looked amazing, the grill was excellent and they don’t over-size portions but focus on the quality of what they’re serving. Every detail for a good stay was thought out for your best experience. Excellent pools with optional water aerobics classes. The beds are sooo comfortable. I wish I had some feedback for improvement but I really don’t this is a hidden gem for solo or family travelers. I’ve stayed at Nizuc in Cancun which was great but crazy expensive and not as good- I’m definitely coming back here in the future and avoiding the madness of Cancun- I was pampered in every way by everyone- thank you!

DrEH1971

Nothing short of amazing!

Reviewed 5 december, 2021

Our week at the Grand Residences was nothing short of incredible! We’ve been to several all-inclusive resorts in the area, and this was definitely the best! We brought our in-laws along, so specifically looked for a smaller, quieter resort. Grand Residences was perfect! Everything was spotless, everyone wore masks, the service was amazing. Unlike other resorts where you are given a butler who brings your bags to the room and then disappears for the rest of the week, ours was at our beck and call the entire time we were there. He reserved our chairs every single day, made our dinner reservations, and so much more. Franco was the best! So many other staff members also stood out to us… Anel, Carolina, Adrian, Chris, Guillermo. From the moment we arrived at the airport and were whisked away in a luxury van with WiFi, to the sad departure while Franco waved goodbye to us as we were pulling out, we had literally no complaints. Zero. Ice cream bars by the pool, fruit shishkebabs galore, bingo games, tea time, 24 hour room service, shrimp and steak tacos, beautiful beach - the best I have seen in the many times we have stayed in Puerto Morelos! It was all beyond our expectations. A major complaint we had about other resorts was the freezing water of the pools. Grand Residences pool is the absolute perfect temperature and never felt crowded. The adult pool is adjacent to the family pool which gives some separation but allows the parents to still keep an eye on their children - that is, when they weren’t being completely entertained by the staff playing games. My kids are older so we didn’t take advantage of this, but the younger children at the resort we’re clearly having a blast and the parents were able to fully relax. There was also a kids club with many activities like painting and jewelry making. We wanted to take advantage of the tennis courts but ran out of time. Just a few steps off the resort grounds was a place to get a massage, parasail, waverunner, snorkel. Super convenient and reasonably priced. We booked this property at the recommendation of a neighbor and we cannot wait to come back!

598CarrieM

Best boutique resort in Cancun for families and adults

Reviewed 5 december, 2021

We are pretty extensive travelers and take several trips each year staying at some amazing places. Rarely do we ever repeat a trip. We've now been to Grand Residences three times in the last 12 months. The level of service from the staff, quality of the rooms, and attention to detail rarely ever misses. I've searched far and wide to try to find something comparable to The Grand Residences. If you find it, you'll pay for one night what you do for a week at Grand Residences. The master suite is a must for families. We've grown partial to the ground floor units for the private plunge pool and 6 person Jacuzzi brand hot tub. With the pull down beds for the kids, full size kitchen, and a clothes washer/dryer you'll get all the amenities our family loves about VRBO but with the ease of 24 hour room service, twice a day cleaning, all inclusive options, and resort amenities. To top it off, your stay includes round trip private transfer from the airport in a black SUV (minimum $300 value) and covid tests (sign of the times) for everyone. For us, that is now five people (let's go Brandon) and many resorts charge $50-$100 per test. This particular trip deserves a couple of mentions. Franco, the assigned Butler, is in a class of his own. From the time he met us upon arrival until we left he was available for anything we needed and just a text away. He went above and beyond in setting up some special treats for our kids as well as helping us get a prescription cream to help with mosquito bites our kids got. He was always there when we needed something and has a knack for never making you feel like a burden. Another deserved shout out goes to the kids club staff. This was the first stay where all our kids were greater than 4 so we were really looking forward to using this amenity but wasn't sure how our kids would handle it. Theresa, Ivonne, and Mary are exceptional. It's clear they love what they do and they even remembered our kids from our last stay. If there's no kids in the club they'll even come find yours at the pool or beach and do their best to engage them in play to get things started. It wasn't long before our kids were asking to go regularly. They'll come away with all kinds of crafts, treats, and prizes. For our kids, ages 7, 5 and 4 they loved every bit of it. Last thing that deserves mention is the food. I'll preface by saying we've never stayed at al all inclusive property and liked the food. We typically avoid All Inclusive properties. We like to eat healthier and don't drink abundantly. However, the Grand Residences isn't your typical all inclusive. The food is really good. We especially like the Mexican dinner menu. All the breads and decadent pastry are made in house. Truly some of the best croissants and baked goods you'll have. The room service menu is great but the secret no one really tells you is that you can order just about anything at any restaurant or to your room as long as it's a menu being offered at that time. I could go on and on. There's so many details they get right. The only complaint I have is the number of mosquito bites we had. However, they provide bug spray in the room and sprayed the green area outside our room a couple of times during our stay. It's a tough thing to control but one of our kids had a reaction to them that almost halter our trip until Franco came through with a pharmacy delivery.

JKayser486

Return trip

Reviewed 2 december, 2021

It had been almost 4 years, we finally returned to the Grand Residences. From the airport pick up to the end of the trip, we had a fantastic time. The resort is on the smaller side which I like. It really allows for personal attention and give you time to interact with the staff. It is truly the staff that make the place fantastic. Many of them remembered us from our last trip (we were married there). It was great to see familiar faces. Many thanks to Cesar for making sure our trip was wonderful. Lourdes helped us arrange an impromptu birthday party - thank you. We had a beachfront room which was great. Nice view of the ocean. It was kept quite clean by housekeeping and room service was only a call away. There are two restaurants on site as well. They do mix up the menu so there is variety. Thanks to Carolina for her helping make sure my son had his breakfast! There are plenty of activities including yoga, bike riding, bingo, and more. Or you can just lay by the pool all day! Whatever suits you. Teresa even arranged to teach an extra class for us. thank you. I would recommend going into town. Its only a 10 -15 dollar cab ride. For those concerned about COVID, the staff and resort follows expected Covid protocols. We cannot wait to return. Hopefully in 2022!

catchyginger

Our 3rd trip, and we'll be back again!

Reviewed 1 december, 2021

I'm here to tell you about the amazing staff at Grand Residences. This resort is truly the 5-star experience from start to finish. We arrived early and were promptly picked up by our driver in a private suburban at the airport and provided with a cold cloth to wash off the grime of the flight, then as we were on our way to the hotel, our driver placed welcome-drink orders for us to be ready when we arrived at the hotel. Our check-in process was seamless and we were directed straight to our room. We were even upgraded for being repeat guests! (assuming this is based on availability, but we were thrilled). We spent 8 nights at GR and every day was wonderful. The clean resort, great food, amazingly clean and well-groomed beach, and excellent all-inclusive amenities were only half of the experience. The other half was made up by the amazing staff at GR. I want to personally thank Margarito (always welcomed us and served us as a priority on the beach), Abelando, Javier, Efrain (set us up with the best beach chairs every day), Carlos, Miguel, Angel, Felix (best drinks at the swim-up bar!), Joshua (excellent restaurant service), Emilio, and Jose. These staff members make the resort 5+ stars and are the main assets to the full experience. Thank you all, and see you next time!

JR_thebfg