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Ventus at Marina El Cid Spa & Beach Resort is the next generation of the El Cid Family of resorts, offering exceptional service and singular attention to detail in a luxury setting promising the perfect vacation escape. Experience breathtaking surroundings, elegantly styed rooms and world class cuisine that makes for an unforgettable getaway. Indulge yourself with oceanfront accommodations and Platinum Club Level service including personalized check- in, private butler, special in-room amenities and use of an exclusive lounge with VIP services.
Check-out ends at: 11:00
Reviewed 5 december, 2021
I don't even know where to start, Ventus was so great I could write 2 pages about it! The hotel is 2km away from the center of Puerto Morelos, so we went to the pueblo 2 times by walk. Our room (junior suite) was spacious and Mariana did an awesome job all week with the cleaning. We loved the special attentions at night (chocolates on the bed and good night note). We were in the building 25 and had a great view. We loved the location of the room since we were very close to the pools and the Mercado de Dolores. The beach is not the best to swim but we were aware of that when we chose Ventus. The staff was all very helpful, so kind and friendly. A special thanks to Victor, our waiter at the pool - almost everyday of the week. He was so kind and devoted, always going out of his way to make sure we had everything we needed and were happy. For exemple, one day we were about to go change our towels and he offered to go get them for us. Another morning he welcomed me with a warm latte since he knew I started my day with that. Really sweet and always with a big smile on his face (behind the mask of course). The food was so so good. We especially loved el Mercado de Dolores for all the delicious options (mexican food was the best in my opinion!!) and the dedicated staff. I also loved Aromas Café, which was open from early in the morning to late at night. Their latte is perfect and you can grab a snack in between meals. We had breakfast almost every morning at the French restaurant and it was delicious. Different warm options every morning. The ambiance on the resort is mostly calm and quiet. There is no loud music or overwhelming entertainment, which we appreciated. We enjoyed the lobby bar with some live bands a few nights during the week. We also loved the fact that we could go to Marina El Cid, which we did a couple times. Since we are from Canada, we had to do a PCR test before going back and the front desk helped us with that. Information was very clear, we went to our appointment which was directly at the resort and got our results by email 24h hours after. We would 100% recommend Ventus for people looking for a relaxing getaway and amazing service. Thank you to all the staff for the perfect week! We will be back for sure. :) -Emilie & Matthias
Stacy And Sheila El Cid
Reviewed 4 december, 2021
We were extremely impressed with the staff and cleanliness of the property. The food was much better than expected! The only negative was that we were told to get COVID tested 2 to 3 days before our return flight. But, because we have not been vaccinated, we were supposed to do it the day before. Therefore, we had to have an emergency test at the airport before the airline would let us check-in for our flight.
Reviewed 1 december, 2021
One of the best resort I have visted, The rooms are great the front desk Very helpful. the guest info desk needs a bit on "how to be friendlier" Well Restaurant ALHAMBRA... My complements to CHELI from Alhambra food preparer, she surprised me with "SPECIAL" DISH which she called it "MEDITERRANEAN PASTA" she gets 5 stars+ . Also look for FRANCISCO from the same Restaurant simply the best.
The Best experience
Reviewed 1 december, 2021
We had Friendsgiving this year at Ventus Marina El Cid and let me tell you, it was the best! The staff was amazing and our experience was simply wonderful thanks to Ivan Mier. He made sure we were all taken care of and help arrange our Thanksgiving dinner for our very large party of 22. He was very helpful in getting our reservations and making sure each celebration was celebrated up to par with our expectations. We also had our hair braided at the resort by Yolanda and had a wonderful Spa experience with Luz. Plus, we celebrated our wedding anniversary with a Private romantic beach front dinner which was breathtaking. If you are looking for a getaway and not sure what resort to pick- look no more and simply book with Ventus. You will not be disappointed with the quality of food, presentation, cleanliness, friendliness,’ entertainment (pool and evening) and plus if your traveling with your family (young children) this is a very family oriented resort. This is our 3rd time coming back to Ventus and looking forward to many more trips in the near future.
Service not the same
Reviewed 30 november, 2021
While the property is still beautiful and well maintained, we came during the Thanksgiving holiday and the resort was not able to provide the same standard of meal service as in the past. Long lines, long waits, unavailable reservations.