Hilton Puerto Vallarta

TripAdvisor Review

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El hotel Hilton Puerto Vallarta Resort All-Inclusive y distinguido por la AAA con los 4 Diamantes, se ubica a 7 minutos del Aeropuerto Internacional (PVR) y a 12 minutos del centro de la ciudad. Situado idealmente en el corazón de la zona hotelera, este resort de Hilton de estilo contemporáneo estr...

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Delux Resort View USD

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Junior Suite Balcony USD

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Junior Suite Jacuzzi USD

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Delux vista parcial al mar USD

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Delux Ocean View USD

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Property Info

El hotel Hilton Puerto Vallarta Resort All-Inclusive y distinguido por la AAA con los 4 Diamantes, se ubica a 7 minutos del Aeropuerto Internacional (PVR) y a 12 minutos del centro de la ciudad. Situado idealmente en el corazón de la zona hotelera, este resort de Hilton de estilo contemporáneo estrenará a principios de 2018 La Hacienda en Hilton, una nueva sección que refleja la verdadera herencia Mexicana en su decoración, espacios y experiencia culinaria. Esto complementa la increíble ubicación al pie de la playa del hotel, ofreciendo magníficas vistas de las montañas y de la Bahía de Band...

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Check-in starts at: 16:00

Check-out ends at: 11:00

Property Amenities

Reception services
Services / Luggage Storage24 hour reception
Rooms for the disabledAccepts major credit cardsPolyglot TeamPrinterGymnasiumWedding Service
Accommodation
Apartment for smokersKitchenette
Food & Beverage
PubrestaurantBuffet Restaurant
Transport options
Pool Bar
Pool and wellness facilities
PoolOutdoor PoolFree fitness centerMassages on RequestDirect beach accessMassage ServiceSPASPA
Business Facilities / Facilities
Meeting Rooms
several
Wheelchair Accessibility

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    2322

  • Very Good

    1256

  • Good

    662

  • Reasonable

    343

  • Bad

    311

Travelers profile
  • Business

    156

  • Couples

    2002

  • Solo travel

    89

  • Family

    1618

  • Friends getaway

    574

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Very Nice, But Needs Some Work

Reviewed 5 december, 2021

My wife and I stayed at the Hacienda (supposedly "adults only") for 4 nights in November/December. Keep in mind this is an "all inclusive" resort. Positives: - Breakfast and lunch buffets and good, lots of variety and wait staff is attentive. - Pools are clean, lots of chairs, easy access to towels. - Grounds are spotless and there is plenty of shade if you want it, especially on the Hacienda side. - Bellhop guys are fantastic - Jimenez at the concierge desk is a gem - really cares about the guests. - The concierge can set up covid tests for you (but they only have a few hours in the day in which they are connected to the test site and can make appointments). There were covid test tents located less than 10 minute walk from the hotel by the Puerto Magico cruise terminal. Negatives: - There is no breakfast or lunch buffet at the adults-only Hacienda - you have to go to the "regular" side of the hotel - lots of families, screaming kids, etc. - We only ate one dinner at the hotel, our first night, at the "Italian" restaurant on site - the food was horrible. We walked to restaurants outside of the Hilton after that (recommend Porfirio's and Abbraccio) - The check in process for Hilton Diamond members is a mess - start over here, walk over there, walk back here. The woman who checked us in did not tell us much about the site - fortunately the bellhops are great and filled us in.

SafetyPro-VA

Lovely Resort

Reviewed 4 december, 2021

My wife and I celebrated our honeymoon at the Hilton Puerto Vallarta Resort for one week and we truly enjoyed our stay. From the start the staff were all very friendly and helpful. We stayed on the Hacienda side with a swim out pool king suite. It was clean, quiet, and comfortable for our entire stay. I would recommend it to any couples staying here for the future. The service and hospitality we experienced during our stay is second to none. From the pool attendants bringing us beverages through the bushes to our swim out pool, the concierge helping us with our departure covid testing, and the housekeeping staff who kept our fridge stocked with water for the entirety of our stay. It isn’t really a negative but we didn’t know we needed to make dinner reservations with the concierge on our first night. If we had known that during check in that would have been helpful. We eventually figured it out from from some people who had been here a few days. Overall a great stay and we would come again in the future!

scottsB6503NT

A bit concerning

Reviewed 30 november, 2021

Currently staying here and the adult pool has become dis-colored in the past few days and looking at the water closely it’s looks like it’s snowing in the water. Lack of maintenance and too many people drinking all day and never leaving for bathroom breaks! Yuck

releasetheh0unds

Worst Hilton resort

Reviewed 27 november, 2021

I stayed at this resort in September and had worst experience. They had worst food and service. Their Hilton side rooms are dirty and old. I am Hilton Diamond member so they let us change to Hacienda section which had newer and cleaner rooms. However I had worst food and no entertainment at all at this resort. I will never stay ever at this resort ever again.

Bo H

Our family and friends stay at Hilton

Reviewed 26 november, 2021

We came to PV for 14 days and decided to get 2 hotels. The 1st one was Villa del Palmar which we did not like. Hilton we liked more, although it needs some renovations, our room was far better than in Palmar. The customer service was wonderful, everyone from the front desk to beach service has been great! The food is good, not amazing - overall we were happy. The french restaurant was not that great but the Italian and the buffet compensate. Now, on the negative side: - The hilton (family side) hotel has 2 restaurants and a buffet while hacienda (which also belongs to Hilton) - next door, has 2 more. People with kids from Hilton are not allowed to go to Hacienda, which is adult only, but the other way around is allowed. This means that the people with kids only have 2 specialty restaurants to choose from while adults have 4. This was not obvious when we booked the hotel and we were slightly disappointed there. - There are no activities or the entertainment throughout the day. Most of the resorts we went to have some type of entertainment for the kids and families, but this was not a deal breaker for us as we stayed mostly on the beach. - During thanksgiving a bunch of young thugs (around 10 of them) came to the hotel and disturbed the guests with the noise and smoking. They were waking us up as they were screaming and yelling throughout the night. We complained multiple times until the front desk manager told us they have tried to talk to them multiple times already with no success, and asked my husband to go with him and talk to the thugs together 😂. Either they don't have any security (which is kind of scary) or these thugs are cartel wannabes and the management is afraid to give them warnings or kick them out - something doesn't add up there.

VALKLERE