Based on 49 review
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This hotel is located right in the city centre, just a few steps from the Malecón promenade, the main square and the Church of Our Lady of Guadalupe. It is situated just in front of the handicraft flea market and close to the city's most famed hang-outs. It is also only a short walk from the city's romantic quarter and the main beach Los Muertos'. Thanks to its convenient location guests can easily reach the city's wide range of entertainment options such as the theatre, cinema and discos. The nearest local transport links can be found just some 50 m from this city hotel and the bus station is...More details
Check-out ends at: 11:00
Pool and wellness facilitiesEnjoy recreational amenities such as an outdoor pool and a spa tub. Additional features at this vacation home include complimentary wireless Internet access, a picnic area, and barbecue grills.
Reception servicesConciergeLuggage storage
Excellent value for money
Reviewed 2 january, 2020
Our room was a full apartment, with a separate bedroom and a balcony. It is in a perfect location, close to the beach, Malecon, the island, and lots of shopping and restaurants. It is dated, but we were fine with that...it had a lot of Mexican charm. Our maid, Alma, was wonderful. The room was clean and if we needed an extra towel, Alma brought us one right away. There was no air conditioning, but the 2 fans were enough to keep us comfortable. They are currently doing renovations and it looks like they are adding air conditioners to the rooms.
Great location but very shabby with BedBugs!
Reviewed 5 april, 2019
We normally stay in the heart of Zona Romantica but it was quite full so we looked at Centrale and found this place. It basically has two types of room; junior suites which are one bedroom apartments and master suites which are two bedroom apartments... Both have small living areas with a kitchenette. Some have a balcony facing to the outside and some have balconies facing a very small inner courtyard (lift lobby). So that's the facts. We booked a Master Suite 'with views' and were allocated a two-bedroom apartment with a living room that had a window looking into an internal corridor and both (equal-sized) bedrooms opening onto a small internal balcony which basically faced the lifts; it was the only part of the apartment where there was any outside light and where we could get a decent WiFi signal but it quickly got annoying when other guests coming and going stared at us so we eventually gave up on any daylight and turned on data roaming! That was until I woke up the next morning and was literally covered in large red bites/spots... I couldn't work out if I had a bad rash, the world's busiest mosquito had got at me or whether there were bed bugs; my roommate had slept in the other bedroom and had no marks on him at all. We looked up images of bites and they matched the description of bed bugs (some dense clusters of bites and others running in straight lines... also, the sheer volume of them was the final clue). I told reception at Hotel Encino who are supposed to manage the suites (but do nothing other than give keys out) so, as we were next to the housekeepers office, we told her and she came into the apartment, inspected my arms (my whole body was affected but really bad on my arms and in my armpits - ugh!), she looked under the mattress, ripped off the sheets and told us to pack whereupon we were moved to the top floor with a one bedroom apartment with external balcony. This was a much nicer apartment and the bedroom was huge with a sofa and armchairs so we decided to share the bedroom since it got us out of the first one and it seemed clean and was generally fresher with access to outside air and daylight! However, though this apartment was better, it was not the two bedroom apartment with views that we booked and we simply couldn't get over the bed bug issue (partly because the bites got bigger and redder across the remaining 6 nights and they looked awful and I looked as if I had a bad rash or infection). Ugh again! So, if you want space and a good location at the start of the Malecon and very close to beach and Zona Romantica, then this place does tick all the boxes. If however, you want good quality bug-free bedding or fresh air and natural light, then you need to look elsewhere. Sorry, I really wanted to like this place as it seems great value but, as ever, you get what you pay for and this place is NOT too good to be true lol!
Proceed with Caution, be aware!
Reviewed 8 march, 2019
This is an old Mexican hotel - It gets some lipstick put on it I can tell, but really needs a full treatment. I booked a room, clearly said it included a balcony - then told it did not (See Pic) - gave me a choice of a single room with 2 doubles and a balcony or the 2 rooms we had but no balcony. We chose the 2 rooms, soon realizing that no balcony also meant no window to the outside! There was windows into a hallway - The room was dark, the lighting was terrible, the showers were worse NO WATER PRESSURE - ladies beware, my wife really had trouble rinsing out her hair, a big issue for her, not so much for my balding head! I did have an issue with the toilet that wound up rotting out and needed repair! BEDS - they sucked, but not unusual for old Mexican hotels, they have no box springs and sit on a cement pedestal. Pillows were terrible - almost went and bought some at Walmart. There are no Blow Driers or Irons in the room, nor are they available from the front desk or housekeeping. The couches were also not very comfortable. Now they do have a kitchen, with Coffee Pot & Dishes - but it is very well noted you have to clean every dish or be charged a small amount. Alas they do not provide any sponges, soap, coffee filters - you have to provide all of those. As many have mentioned, there is no A/C - this can be a huge issue depending on when you are there. If you still want to stay there, the space is in a GREAT Location - I had no problems with staff, they seemed nice - and the room was clean enough, no real problems there - and of course it is cheap. The roof wading pools and area was underwhelming and no real view. It is what it is, during Winter I might go back if I am getting dental work done & need a cheap place, alas my wife will never go back
Not what we expected
Reviewed 3 march, 2019
We booked for Suite Plaza del Rio & ended up staying around the corner at Hotel Encino. You have to check in at Encino & they are supposed to give you keys for Plaza Del Rio. WRONG!!! They said that Plaza Del Rio was booked up and offered us a double bed room with balcony or a room with a king bed & no balcony. We took the double bed. They were twin size beds which were hard. This hotel was nasty. The bathroom & bed had hair in it from the previous guest perhaps. Pubic hairs were in the bed & across the top of the bed behind the pillows. Something bit my legs throughout the night. I left at 5am. Not a good recommendation.
Reviewed 24 february, 2019
I've stayed here 4 times over a number of years. My 5th stay will be the month of May. Basic, reasonable, clean location situated right in the heart of things. This condominium style rental is perfect. Close to beach, church, malacon, shopping, dining and buses. Nothing fancy but has all you need for a short or an extended stay. The staff are great and you have the choice of the pools here or can go over and use the Encino hotel pool which is larger. Also the food & drink at the bistro by the Encino pool is great, with a great view of the sunset.