Sunscape Puerto Vallarta Resort
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3
Sun Club Romantic Suite Bay View
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Cancellation Policy
Amenities in this room:
Max 2 adults
- by 2 years
Immediate booking
3
Sun Club Deluxe Romantic Suite Ocean Front
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Amenities in this room:
Max 2 adults
- by 2 years
Immediate booking
3
Deluxe Resort View King Bed
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Cancellation Policy
Amenities in this room:
Max 2 adults
Max 1 child
- by 2 years
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3
Sun Club Deluxe Ocean View King Bed
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Cancellation Policy
Amenities in this room:
Max 2 adults
Max 1 child
- by 2 years
Immediate booking
3
Deluxe Family Kids
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Amenities in this room:
Max 2 adults
Max 2 children
- by 2 years
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3
Deluxe Resort View Double Bed
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Amenities in this room:
Max 3 adults
Max 2 children
- by 2 years
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3
Deluxe Junior Suite Bay View Double
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Amenities in this room:
Max 4 adults
Max 3 children
- by 2 years
Immediate booking
3
Sun Club Deluxe Ocean View Double Beds
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 2 children
- by 2 years
Immediate booking
3
Deluxe Junior Suite Bay view King
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Cancellation Policy
Amenities in this room:
Max 2 adults
Max 2 children
- by 2 years
Immediate booking
3
Sun Club Junior Suite Bay View
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Cancellation Policy
Amenities in this room:
Max 4 adults
Max 3 children
- by 2 years
Immediate booking
1
Deluxe Partial Ocean View King
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Cancellation Policy
Amenities in this room:
Max 2 adults
Max 1 child
- by 2 years
Immediate booking
1
Deluxe Partial Ocean View Double
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 2 children
- by 2 years
Immediate booking
1
Sun Club Romantic Suite Bay View With Terrace
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Cancellation Policy
Amenities in this room:
Max 2 adults
- by 2 years
Immediate booking
1
Partial Oceanview Double
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 2 children
- by 2 years
Immediate booking
1
Partial Oceanview King
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Cancellation Policy
Amenities in this room:
Max 2 adults
Max 1 child
- by 2 years
Immediate booking
Property Info
Check-out ends at: 12:00
Francisco Medina Ascencio km 3.5 Zona Hotelera Norte - Puerto Vallarta, Jalisco - Mexico - 48333
Property Amenities
Check-out ends at: 12:00
Guest rating
TripAdvisor
Travelers rating
Excellent
2883
Very Good
1005
Good
616
Reasonable
266
Bad
274
Travelers profile
Business
69
Couples
1048
Solo travel
101
Family
2570
Friends getaway
765
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
All inclusive Hotel, need more
Reviewed 17 september, 2022
Hello, well family grabs the bags and flew to Puerto Vallarta (old Vallarta) in Jalisco Mexico, the arrival was on time, getting the keys was a little long like a 45 minutes we were 18 people. after arriving to the room was big, a king bed and also a sofa and single beds next to the window. the hotel restaurants were ok, menu mostly Mexican Items buffet, after the 3rd day i was craving a thick steak, they have a la cart restaurant but only have 6 tables and the wait was BIG, arrive early if want some meat. the personnel were great always around. the hotel is very center in the main road going to the Malecon and the different tourist areas, and going to the opposite way you can rent a car and go to different little town and see they festivals. but allocate a very generous time frame for driving traffic is very heavy in the avenue . My family love the food and the hotel overall, I was the one that expected more international items and better taste from the restaurants, i compare to Cancun Caribe Hotel. OHHHHH one important thing NO WIFI available in rooms only in the lobby and is very slow!!
JOSolares
Not as we expected
Reviewed 13 september, 2022
Well, we spent 8 nights The Tiki taco restaurant is horrible : bad food and bad service😥 On the other hand the Italian restaurant was the best: great food and great service. The buffets were not that good either😥 The beach is dirty as well as the pools😥 Rooms need a lot work ... the shower had no door, so the bathroom was always wet....
lulismed
Great beach, but dated and small resort
Reviewed 8 september, 2022
The Bad: We arrived on Saturday around 3pm to see a single pool with about 100 people in it. We later learned that many locals came to Sunscape Friday and Saturday nights and the crowds for our remaining stay was more like 20 to 30 tops in the pool. The outside of the buildings show signs of paint peeling, the pool has tiles coming off throughout and the rooms are very dated. The gym is extremely small and there is very little for equipment. There are only 4 restaurants on site if you don't count the burger and dogs truck for lunch. One very disappointing thing is there is no WiFi in the rooms and you must pay $40 for 5 days on 2 devices. This is the first time I have been to an All-Inclusive where WiFi was not included. We are UVC members and this is by far the most disappointing resort we have been to. The good: The food overall is good and DaMario's is excellent. The drinks throughout our stay were very good regardless of bar. The beach was very wide and the space to covered spaces and chairs was a plenty. We had couples massage on the beach for a great price and that was fantastic.
B5844LFgregm
Great vacation, food meh.
Reviewed 2 september, 2022
Sunscape Puerto Vallarta was a decent resort. The staff are amazing and go above and beyond. If it wasn’t for the staff I wouldn’t go back I don’t think. My husband and I renewed our vows and their wedding coordinator Sinai did an absolutely wonderful job. Mexico didn’t cooperate with the weather and Sinai had the guests moved to under the gazebo and had umbrellas for me to walk down the aisle. As for the rest of the vacation… if you are not upgraded to the sunclub you don’t get your fridge stocked everyday. There wasn’t much food options for picky eaters. I don’t know if it was because it wasn’t tourist season but the resort manly catered to Mexican guests. Often we had no idea what was going on because the staff was speaking Spanish. If they saw we were there they did speak English and Spanish though. I feel like the nightly entertainment would have been different if it was tourist season. The Italian restaurant was delicious but the others were not great. And Daniel was an amazing waiter! So funny and nice to chat with. Hotel itself could use some renos but I mean for the price we paid we weren’t complaining. Beds, comfy. Air conditioning, working. View, gorgeous. But like I said, you could stay in a 5 star resort and the staff are crap so it was nice to have amazing staff. We had a great vacation and if the food was better I would have given 5 stars!
40jeng
Worst Ever - Please Save Your Money!!
Reviewed 31 august, 2022
WOW! Below are some descriptions of pictures taken, regarding issues at this "resort": "Bar Line" - That impromptu photo was taken to give a quick glance at what the only bar open past 7p looked like throughout most of the nights (starting at 7pm when it becomes the ONLY bar open on the property, aside from one that requires an additional fee to access). "Basketball Court" - This picture was taken to show some of the outdated amenities offered at this "resort". "Gym" - This picture was taken to show more of the outdated amenities offered at a location. "Scrambled Eggs Breakfast" - This delicious looking picture was so appetizing, I couldn't resist sharing. But yes, you're seeing and reading this correctly; these were the scrambled eggs offered for breakfast at one of the two restaurants open in the morning. I didn't want to be seen taking pictures of all their food, but believe me when I say that it did not get much better than what you're seeing. "Sheet Stain, Stained Sheets" - These pictures show a few of the multiple yellow stains we found on our sheet sets. We were told they didn't have rooms with King size beds left, which was quite surprising given the amount of children at this family aimed hotel. That led to us having a room with two double beds, each with stains, and each competing for lumpiness. I'd have to assume they were either poorly made, and/or at least 15-20 years old. "Brown Water" - The resort is located just South of some sort of river, which leads to what appeared to be daily dumping into the ocean, likely contaminating the waters (as well as creating a risk for gators, addressed below). "Gator Pics/Sign" - Once again, this resort is just South of a dirty river, where locals say it's very common to see/encounter alligators. These gators get so close to the beach/shore, right out front of the resort, that they had a sign they would put out during a spotting. They would require that everyone exit the water during the spotting (obviously), but we were told they only leave the sign up for 24 hours after a spotting (allowing swimmers back in later that day, and/or the following day). THEN, we were told that they were now installing the sign permanently (Sunday night, Aug. 7th). Yikes! "Release Doc" - I believe the picture is clear enough to be read, but it was a document they tried to have me sign after trying to get out of the reservation I was setup with. As we walked through the property, nearing the front desk, we were approached by a member of the concierge team. He started the conversation by saying, "There you two are, I was sort of looking for you. I heard you both are unhappy here at our resort, and would like to leave. Is this true?". It was incredibly confrontational and quite uncomfortable. After confirming his information/question, and explaining some of our reasoning, he asked us to come over to the concierge desk and sign a document for his manager, stating that it'd only take a second, and is no problem and no big deal. This document ended up essentially being their way of trying to clear themselves of any responsibility or accountability. Sad to think how many unhappy travelers had previously signed away their rights, likely after some alcohol consumption, as they likely assumed would be the case when they approached us. Not Pictured, but Worth Mentioning: Property Limitations - Limited hours of availability with some of their offerings. Examples include, few options for breakfast or lunch ( 2 in the morning, 2 for lunch, plus their "food truck" near the pool). Limited pool; just one, with no adult section of any kind. Their kid splash area is only open from noon to 5pm, making the only pool overcrowded (mostly children) before noon, and again into the late afternoon. Room service was part of an upgrade that must be paid for, which is uncommon among all-inclusive 4 star hotels/resorts, in my experience. And good luck getting ICE! For some reason, ice was a tough commodity to get a hold of. No ice machines anywhere on the property (or a/c, aside from your room). PLEASE SAVE YOURSELF - GO ELSEWHERE!!
russellkleinaz