An Oasis during the Pandemic
Reviewed 28 April, 2021
Attractions: beautiful grounds; excellent staff, managed by Guillermo Urtiaga; courteous and efficient concierges; knowledgeable computer center technicians, Convenient on-site shopping for food and clothing made restrictions on access to places in town imposed during the pandemic more tolerable. The restaurants at the resort, shared with the Sheraton Hotel, offered a varied cuisine: Mexican, continental, Italian, Japanese, and American ( the 999 Bar). Two heated pools, in a lovely setting, with food and beverage service. Everyone is required to wear a mask in public areas. Families and separate units could be unmasked at the poolside. The Maiave Spa, with rooms indoors and outdoors offered massages at discounted prices. Jorge Zarate Urritia scheduled weekly massages for me with an excellent masseuse, Marisela Segundo. She also did excellent work in the Beauty Salon area of the spa.
The comfortable temperature and mostly sunny days, as well as my terraced apartment, gave me a freedom that I would not have experienced in New York City during this past winter. All stress disappeared during my stay.
An extra benefit: In March, testing for Covid was available in the hotel's doctor's office for those needing verification before boarding, for $50 US.
Our home away from home!
Reviewed 2 April, 2021
We've been coming to the Sheraton Buganvillas Vacation Club for 23 years. We are never disappointed. The grounds are beautiful and very well maintained, views are stunning and location is perfect. Each and every staff member always makes us feel welcome and do all they can to accommodate our stay. A big thank you to all of them! As always we feel very safe here, this is a wonderful place to vacation. We highly recommend it. See you next year!❤
Sheraton Buganvillias is home to us for many years now!
Reviewed 20 March, 2021
The grounds are always kept immaculate. The property has two large ocean front swimming pools with swim up bars.
Leslie in the activity center always has a smile and creates fun activities on the grounds for us. It was sad that COVID kept you from doing all your typical fun things for us, but I look forward to having you run our pool volleyball games once again next year.
Friendly Welcoming Staff
Reviewed 6 March, 2021
Where do you begin to write about this wonderful property. The minute you walk in
you are greeted by the staff. You feel at home by Manuel, captain of the bell boys and everyone says hello. The grounds at the resort are impeccable as you look at all the different flowers and well maintained trees. Jesus Ruiz always says hello and it is a show watching him climb the palm trees to trim. The service by the pool is a special time for us as we are waited on by Adrian Ramirez, Marco and Alejandro - all of them happy and polite. Sitting by the pool and soaking up the sun is our way of vacationing and being waited on with drinks and great food. Jorge Zarate will make a reservation at the Maiave Spa for a massage to revitalize your mind and body. It is wonderful. The staff in the reservations office are accommodating, friendly and helpful. Covid was not a problem as there was a great deal of cleaning, spraying and masks required. Go for it; you won't be disappointed.
Our home away from home!
Reviewed 27 February, 2021
It doesn't get any better! Ocean front rooms, endless vistas, one of the best spas in town, walking distance to Malecon, restaurants & shops. The grounds and gardens are beautiful, thanks to Vicky Cruz & Jesus Ruiz! Staff here does all they can to accommodate your stay. Thanks to Patricia, Marco, Thanya, Nathatia, Alicia, Clemente, to name just a few! They make this place special!!