Amazing vacation stay!
Reviewed 19 October, 2021
Amazing vacation stay I couldn’t as for better and will book with them every time! I can’t wait to go back the staff were so attentive and welcoming! Very accommodating and go above to make you comfortable! I love the tour around the hotel!
Not quite as expected but overall positive stay!
Reviewed 9 October, 2021
As an avid reader of TripAdvisor, it has become a challenge to really find any TRS property reviews from visitors that actually describe and go into detail about their visit, the property, food and their room. Seems like everyone, (mostly writing for their first time), only mentions the hardworking employees who deserve the accolades, but when that is all you have to go on when researching a property, it is not very helpful.
Went as a couple and visited in mid-September. I was worried about the weather, but our weather for our 7 day stay was excellent! We had arranged with the property for a private van and they were on time and provided excellent service. We originally chose a swim-up room poolside, however, for what was billed as a small, intimate resort turned out to feature prominently the pool bar DJ who blasted music from his one speaker throughout the resort. We found this disturbing as we had hoped for some intimacy from TRS and their 115+/- rooms. We requested a switch and we're quickly moved to the rear of the property, again with a swim up pool and deck. Much better. DJ music could still be heard but much quieter. Except for: One nitemare night of supposed, (travel agents?) who had to play their own music over their phones and eat and drink every single thing in the hotel minibar. To complete their evening of glutton, they left their trash on their patios and around the perimeter of the swim up rooms shared pool. I even saw a pair of the TRS slippers they give you left outside. If anyone from TRS reads this, please do not invite these so called travel agents back. They were pigs! They were in a group and occupied several rooms. Thankfully they only stayed one night!
Our room featured wonderful air conditioning. the shower and hot water worked well. Good lighting and internet. Excellent maid service. We had room service for lunch everyday and enjoyed the burger, club sandwich and chicken fingers.
As others have said, the service was excellent and that helped overcome the resort music system which you could never escape. Music everywhere. Every restaurant, lobby and of course poolside. Our butlers and wait staff along with front desk people were friendly and very approachable. Always smiling they all seemed happy. That was appreciated and must reflect on their management to be so happy. Check in and check out was smooth. Our early Summer booking entitled us to a free covid check so we could get back into our home country. We were the only two that day and they made it east and quick. Food was excellent, especially the a la carte breakfast! We also managed to have lobster a couple of times during our stay.
We had read about the seaweed so we were not surprised. We also knew the resort had a small beach. Let me tell you everyday there were a couple of teens raking that beach in the heat. They worked very hard. The resort had done their best to stop the onslaught of seaweed with barriers and we saw multiple seaweed wheeled boats that are used to pick up the seaweed from the water.
One activity we enjoyed was the ability to walk to another adjacent section of Cap Cana, the Fishing Village. You walk around the pier, look at boats and there were two small gift shops, one with Papa Fritas and bottled ketchup that we frequented.
Although the overhead shots of the main pool are very enticing, there is no shade. Between the loud music and sun, we stayed with our swim up pool. Most of the time we had it to ourselves.
We had stayed at the larger TRS property down the road and we wanted to try this more intimate property but for the music and the travel agent bandits we enjoyed our stay.
Reviewed 8 October, 2021
Checked in on a Wednesday with one room for myself one room for my son and his girlfriend. Everybody is so friendly and helpful. Especially Bayron Who helped us the whole time, my son and his girlfriend are actually staying longer and Bayron is going to take care of them such a good feeling knowing they are in good hands. can’t wait to plan another trip with friends
Reviewed 5 October, 2021
We stayed for 5 days 4 nights. It was absolutely amazing. Excellent service from the moment we stepped foot in the resort. Our butler, Byron, was absolutely amazing and ready to provide us with whatever we needed. Truly amazed at the work ethic by the resort staff.