TripAdvisor Rating
Based on 1557 reviews
See allTRS Cap Cana Hotel is a luxury hotel located in the most exclusive part of Punta Cana, on the east coast of the Dominican Republic and just 10 minutes from the international airport. The rooms and facilities at TRS Cap Cana Hotel are specially designed to offer the full adults-only...
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When in Punta Cana, Stay at the TRS
I can honestly say that I loved absolutely everything about this resort. From the moment we checked in we were greeted and treated like royalty with champagne. We were given a clear explanation as to how the hotel was operating and coping with Covid (Safe and excellent job). I believe it was Natasha who checked us in (great job). Byron was our host and was completely on top of our needs. He went above and beyond ensuring my entire family was comfortable and had what we all needed. All of our bags were taken to our respective rooms by Byron and the bellboy. Byron also assisted us in setting up a visit to the nearby beach in Juanillo thes second day of our stay (totally worth the 5 minute shuttle ride). The views and facilities are really modern, well kept, clean, and constantly santized. The staff around the resort is courteous and on top of your needs at all times. The food was amazing, probably one of the best I have had at a resort. For breakfast, lunch, and dinner Ramon, Adonis, Sandy, and the female hosts (and everyone I forgot to mention) went above and beyond to ensure we genuinely enjoyed our food. For instance, my grand parents are pretty basic in terms of what they like to eat. Ramon and the staff would go out of there way to make sure my grand parents were prepared a meal that they liked even if it was not on the menu. The attention we were given was beyond exceptional. They were constantly watching to make sure we enjoyed our meals and drinks, and if we did not they would do everything to find a solution. The food selection was ample and diverse. The drinks were great as well, especially since it was top shelf liquor we were being served. All of the bartender did great jobs in preparing great tasting drinks. All of the other resorts in the area should take note of the service TRS provides. I have stayed in places like the Hard Rock and the service there was nothing compared to TRS. TRS is definitely on top of its guests making each stay memorable.
10 stars !!!!!!!
I loved the customer service at this hotel. The staff are really friendly. They did a great job following Covid procedures. The food was awesome and the drinks were really good. I recommend this hotel to anyone. I will definitely stay here again 10 out of 10 stars.
Excellent Trip
Great service. Excellent Food Excellent beach and marina views. From the moment my vacation started I was in awe. TRS Cap Cana is an excellent choice when looking for a hotel close to the airport. Our Butler Bayron was very attentive and made sure we felt welcomed and appreciated during our stay. I will definitely recommend staying at this hotel again!! 5 stars ✨
Amazing
Had great time very beautiful highly recommended. The definition of paradise. Hospitality was A1. Make sure to tip they deserve it. They work hard and don't even ask for tips. Will be going again next year
Great Experience
The hotel was amazing. They followed COVID protocols. The hotel staff was great and took care of our every need to ensure we had a great time. The drinks were great. Our swim out suite was awesome and had views of the ocean. It was overall, a fantastic experience.