Reviewed 18 September, 2021
This was our first time in Punta Cana and we were so impressed with our choice. We were upgraded to the preferred room and were able to take advantage of the adults only pool! It was a dream. I want to also shout out a special thank you to the wonderful people who served us. You made my vacation the best ever. Thank you zorro! Thank you Edison! Thank you hector! Thank you Nellis! Thank you Jenson! And so many others that I didn’t get a chance to get their names! The most friendly hardworking staff I’ve ever seen! The resort was very clean and everything you’d ever want a place like this to be!
Baecaton to perfection
Reviewed 17 September, 2021
During our stay, we decided to stay at Dreams Onyx our first time staying there, although we have stayed next door at the Breathless Resorts about five or six times. My wife and I brought along our fiends (couple) and we both booked the Preferred Private Pool - Let’s just say this was an outsanding room. It’s perfect due to you can lounge there all day or you can directly go across to the adult only pools/jaccuzi. We met plenty of great new friends, the service at the pool side team serving drinks and food all day was great. We would like to acknowledge several people who were perfect at their job, first there is Nelis (who has become known as my wife new sister), Javier, Simon (aka Mr Happy Happy), There is a beach grill restaurant and i would like to also mention the cook / server Jonathan, he worked in several locations including the breakfast buffet - He was a perfect gentleman assisting my wife and I along with our friends. The chef and cook there name is Gregorio Gervacio prepared a plethora of food such as burgers, fish, hot dogs, fries, etc. At the time we went the beach had some seaweed and that is no negative to the resort as Mother Nature takes its course, the staff did a good job keeping it to as minimal as possible. In the preferred restaurant we had the pleasure of working with Juan Tavarez who is absolutely the best, he had exemplary service and would each day find my wife’s favorite mango’s that were as fresh and ripe as ever tasted. During our stay we have a private dinner for our wives and our butler (i had that term rather say our dinner assistant) - his name is Angel and he did an outstanding job, executing what surprise dinner we had, the chef for that night Jetfali Hidaldo and our host was Uvaldo. The two fully executed Angel directives of what we wanted, the room was prepared in a wine cellar with roses, the menu you can play with and we had lobster, lamb, veggies, 4 different types of wine and various other items. Needless to say the evening was wonderful, along with Angel ensure it housekeeping had the final touches in our room to close the evening. The party or entertainment is not as good as Breathless but since we are so close there, the enterainiment was great. Dreams is a family resort so you have the options of staying in the adult only side. The resort renovated wit additions including water slides that my wife seemed to not want to get enough of. All in all, i would gladly do this resort again.
Simon Beach Bar Amazing
Reviewed 14 September, 2021
Recently visited Dreams Onyx and my experience was amazing. Simon at the beach bar made the best drinks and was very social with our group. We will visit this resort again mainly because the service provided by Simon. Simon is an asset to the company and should be rewarded for his great service and social skills! Thank you for an amazing week Simon!
Amazing holiday punta cana 2021
Reviewed 13 September, 2021
Excellent resort with amazing staff, an amazing variety of nice restaurants, beautiful pools and landscaping. The staff work very hard to ensure you have a great stay.
Special shout out to dance instructor/entertainment team of Jhony Bravo, Lava girl,jordan,obama,honey,teddy bear,santos, DJ emil… people from the bar jenny,abraham,karina,randy thanks everyone……
Excellent service, but room for improvement
Reviewed 13 September, 2021
Had a wonderful stay at the Onyx, but with a caveat.
Pros: The service throughout the resort was top notch. 5* to all the team. Hector, my butler, was very friendly and attentive. He was easy to reach through WhatsApp and always ready to help with a restaurant reservation, a recommandation or help booking my appointment for my Covid test needed to go home.
Jenzy and his colleagues at the preferred pool were very friendly and attentive, and were always happy to prepare "fancy" drinks and bring them to my chair.
Juan at the preferred restaurant was also great. Knew my breakfast drink order the moment I walked in. It's those little things that made it a wonderful stay.
Cons : I had some good meals (grill and Italian) and some very disappointing meals. The Asian restaurant (Spice) was by far the worse. The food cooked on the hibachi was overly salty and only tasted soy sauce and burnt oil. A beef coconut curry without coconut or curry. A cold miso soup. A glass noodle salad with undercooked noodles... Not a single dish I had there was good. They really need to get someone who knows Asian food to go there and train the staff if they want to call that an Asian restaurant...
Also, service at the pools close at 6pm. That means no more drinks (which is ok I guess), but also means no more towels. They do not even leave a few towels on the rack for those who wish to take a dip later than 6pm. Happened twice to me. First when I first arrived at the pool at 6:10pm after a day of traveling (had to go back to my room and bring a towel from the room) and again at 6:01pm after going to the gym and wanting to relax in the hot tub.