Hard Rock Hotel & Casino Punta Cana
More details
1
Suite Caribenha Clássica com Cama King-size
Max. 2 adults and 2 children - by 3 years
1
Rock Suite Classic (1Bdr) with Personal Assistant
Max. 2 adults and 1 child - by 3 years
1
Suíte Caribenha com Camas de Casal
Max. 4 adults and 3 children - by 3 years
2
Suíte Família Rock (2Bdr)
Max. 6 adults and 5 children - by 3 years
1
Rock Suite Classic (2Bdr) with Personal Assistant
Max. 6 adults and 5 children - by 3 years
3
Suíte Caribenha com Cama King-size e Sofá-cama
Max. 4 adults and 3 children - by 3 years
1
Suite Dupla Caribenha e Sofá-cama
Max. 4 adults and 3 children - by 3 years
1
Pure® Wellness Caribbean Suite King Bed & Sofa Be
Max. 4 adults and 3 children - by 3 years
1
Suíte Caribe Pure® Wellness Camas de Casal e Sofá-
Max. 4 adults and 3 children - by 3 years
1
Islander Junior Suite King & Sofa Bed
Max. 4 adults and 3 children - by 3 years
4
Islander Junior Suite 2 King beds & Sofa Bed
Max. 4 adults and 3 children - by 3 years
1
Caribbean Sand Suite King & Sofa Bed
Max. 4 adults and 3 children - by 3 years
1
Suíte Caribbean Sand Camas de Casal e Sofá-cama
Max. 4 adults and 3 children - by 3 years
1
Caribbean Diamond King & Sofa Bed
Max. 4 adults and 3 children - by 3 years
1
Camas de Casal e Sofá-cama Caribbean Diamond
Max. 4 adults and 3 children - by 3 years
1
Rock Royalty Caribbean Sand Suite King & Sofa Bed
Max. 3 adults - by 3 years
2
Rock Family Suite (One Bedroom) King bed & Two So
Max. 4 adults and 5 children - by 3 years
2
Rock Suite (1Bdr & sofa bed) with Personal Assist
Max. 4 adults and 3 children - by 3 years
2
Rock Suite (2 bdrm) King beds + Sofa beds with Per
Max. 6 adults and 5 children - by 3 years
Property Info
Check-out ends at: 12:00
Boulevard Turístico del Este Km.28 No.74 - Punta Cana, La Altagracia - Dominican Republic - 23000
Property Amenities
Check-out ends at: 12:00
Guest rating
TripAdvisor
Travelers rating
Excellent
24543
Very Good
5788
Good
3042
Reasonable
1362
Bad
1446
Travelers profile
Business
2250
Couples
10387
Solo travel
310
Family
14065
Friends getaway
5689
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Be Cautious
Reviewed 5 october, 2022
My wife and I stayed for a week. From the moment we checked in, to the moment we checked out, we ran into issues. The first three days we were there, we spent at least an hour each day in the lobby dealing with another issue. Check in was in a restaurant, not the lobby. Credit card machines weren’t working properly. They were having issues with their equipment, but yet told me I probably didn’t have enough credit on my card. (Insult right after arriving to the resort). It took over an hour for us to get checked in. 100% the resorts fault, considering my payment went through after the finally got me to a operational card reader. TV in room constantly had issues throughout the stay. The late night restaurants consistently closed early before their posted times. At a 24 hour resort. Even though gratuities are supposed to be included, everyone EXPECTED a tip. I’m all about tipping for room service, baggage, stuff like that. But everyone expected something. The food was very spotty in regular restaurants. The best food was at the reservation only places. Multiple pools were not open. The nightclub never opened for our stay. The lazy river was shut down.z Multiple restaurants were not open during the stay. Being that this is an all inclusive, you would expect most of the activities to be included. Wrong, the wave rider cost money, the arcade cost money, any interactive experience, cost money. The beach was dirty, littered with severe and trash. Constantly having to fend off vendors on the beach. Fortunately they were not aloud on pool decks, but still, made it difficult to be able to relax on the beach. Considering that what seemed like half of the resort was not in operation during our trip, you would think there would be some kind of price reduction, not at all. Not worth the money, the time, at all. You’re supposed to be on vacation, for us our honeymoon. It was a memorable trip for sure, but unfortunately for us, not for the right reasons.
mb202246
Renewing our vows in a fantastic resort
Reviewed 4 october, 2022
My Family visited the resort in september to renew our vows. my wife and myself traveled to Dominican republic 25 years ago to get married and we decided to return and stay in one of the best resorts on the island. I might add that hurricane fiona tried to spoil things but this didn’t happen,with it gone we could concentrate on enjoying the holiday and wedding. we appreciated all the help that made this such a amazing experience and special thank you to Fred and Miguel for making our stay more comfortable and special. The hotel did suffer slightly with the Hurricane but within days things where sorted by Fred and his staff. The wedding was held on the beach with a beautiful sunny day to help us enjoy the experience. i might add a special thankyou For Ronald from the wedding team who straight away made sure and reassured us that the wedding would be special. The staff are all polite and professional in their jobs and another shout out to one of the bar staff Selandia who every day greeted us with a smile and hug she really looked after us. The food was fantastic fantastic but it was a shame that Toro was closed at the time of our stay however Fred organised a special wedding treat and got the Toro chef’s to create a Toro night in the italian restaurant. i can only say a big thank you to you all from my family and myself
Gadget L
THANK YOU!!
Reviewed 4 october, 2022
Ricardo sanchez!! What a guy from customer relations!! He was a great help and nothing was ever a bother he helped down to minor thing such as locating things around the hotel!! One of the best customer services i have ever received from any hotel around the world!! He is a asset to the hard rock and these are the types of staff they need to keep customers happy!! Also a big thanks to Jose from customer relations (assistant manager) and Christian waiter from the main market restaurant without these guys our holiday wouldnt of been what it was big up you guys and thank you once again.
Jessnazife
BEST HOLIDAY EVER!!!
Reviewed 4 october, 2022
The best experience ever had good customer service ever!!! All thanks to Ricardo Sanchez in customer relations he was so helpful with my excursions and service 10/10. The hotel food was good definitely worth the money and the money is definitely worth it. Especially Jose Ramos customer relations assistant manager help me too these guys were really helpful. I recommend anyone from abroad to ask for these guys in the hotel when they come over. They deserved a promotion for their hard work they went above and beyond for me soo many times and for other people is well!!
Realmadrid55
Mr Bediz Hassan
Reviewed 4 october, 2022
The people working at the hotel are amazing and so friendly. Nothing is too much for them to do. Everywhere is clean especially the toilets and the food is great once you get used to the different ways of cooking.
bedizh