IBEROSTAR Bávaro Suites
Starting at
$ 252
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TripAdvisor Review
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Property Info
This is a superb hotel located in the middle of the tourist resort of Arena Gorda, in Punta Cana, just in front of the renowned beach of clear waters of Playa Bavaro. The property provides a wide range of services and facilities, which will guarantee guests, whether in family or couple, an unforgettable holiday. This resort combines elegance with all-inclusive fun in traditional Caribbean style. The resort offers a variety of dining options. The restaurants and bars are attractively decorated and have tasty and varied menus. Guests may enjoy unlimited dining and drinking at all the restaurants...
More detailsCheck-out ends at: 11:00
Property Amenities
Pool and wellness facilities
Outdoor Pool.Reception services
Luggage storageBusiness Facilities / Facilities
Business CenterGuest rating
TripAdvisor
Travelers rating
Excellent
7962
Very Good
2704
Good
979
Reasonable
406
Bad
274
Travelers profile
Business
85
Couples
3829
Solo travel
246
Family
5339
Friends getaway
1244
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Worst Customer Service Ever
Reviewed 1 december, 2021
Worst customer service I’ve ever received and I have stayed at multiple all inclusive resorts with several chains. I want to start by saying I rarely leave reviews and only when they are extremely positive and service was excellent, but not in this case. We travelled with our family for a wedding and needed to stay in the Iberostar Selection Suites section due to having one under 18. Side note, Grand Bavaro looked amazing and the guests from the wedding that stayed there had wonderful service. For those who would like the short version, our AC never worked it was 90 degrees with 100% humidity the entire stay. We tried to talk to multiple people numerous times and it was never addressed, ever. Long version: Upon checking in we were not greeted with a welcome drink, towel, or even a greeting. I chalked it up to being a COVID related cut back and went through the temperature check and was pointed to the check in desk where we encountered that the rooms we booked online through their website were given to other guests. We received one of our pool side rooms after much confusion and our teenagers were placed in another building even though we had specifically booked rooms next door. We decided to let it go and try to enjoy this beautiful place we loved visiting before at other resorts. We were taken to our rooms which looked as they had been quickly cleaned as the floors were completely dirty and the water bottle that you need to go fill yourself were clearly not clean and used. The fridge was not stocked but we were able to find a very kind gentleman who quickly brought us some beers and pops from his cart. We realized pretty quickly that the AC was not working in our room. We called the desk expecting to see someone soon. We waited almost an hour and no one came. We decided to try to get something to eat and drink and come back. There had still been no service when we returned to the room two hours later. We then proceeded to call the front desk 6 times in the next two hours. We waited in the room while they attempted to fix the AC once and then told us to keep the patio door shut and wait 30 minutes. We did as asked with no result. After nearly an hour in a stifling hot room we opened the patio door and called the desk 3 more times. They wouldn’t answer our calls. We finally got a hold of someone and they asked if our patio door was open, we said yes we just opened it because it was so hot and they said we needed to close it and wait another half hour. We complied again and then my husband tried calling several more times. No answer. He walked down to the front desk and they finally gave us a key to “sleep” in another room. Did not offer to move us, upgrade us or even come get us on a cart to take us to this room. We trekked all the way across the resort in our pajamas just to stay in a different room for one night. The next day we spent several more hours of our vacation trying to get our air conditioning fixed. When finally mid afternoon we had what we thought was maybe a fix (sat in the room with maintenance staff for an hour) we headed to the beach to enjoy what was left of the day. No luck. AC only worked at maybe 25%. It was humid and hot in our room all week long. We received a call from the front desk asking how it was twice, both times told them it wasn’t working. NOTHING was done. We were tired of wasting our trip complaining so we just dealt with it. For the rest of the resort experience, service was ok not great, food not very good, rooms were not cleaned well until we left a $20 tip, drinks were hard to come by and we were once told they were actually out of beer, mini fridge was never stocked again. At check out the front desk told us customer service would like to speak with us but weren’t there right now. We went and grabbed something to eat quick and came back in time to speak with them before we had to leave for the airport as I thought FINALLY, they will make this right. I thought they would refund our room, or a refund of some sort at least. We waited for another 15 minutes in the heat for a customer service rep to arrive to speak to us. When they did she said I’m sorry your AC didn’t work. That’s it. Nothing else. I was so shocked I didn’t say anything at all. I will never return to an Iberostar resort. I completely understand that things are more challenging right now with all the regulations and protocols, but for an organization that prides themselves in customer service, I did not see it. If we would have felt like they attempted to make it right we would have understood, but never was it addressed and even in the end, no refund was given. Save your money and stay at the resort next door!
Minnsota
Back to paradise
Reviewed 30 november, 2021
We’ve been to put the Cana 13 times now and as far as I’m concerned you want to stay on the arena gorda part of the Bavaro beach. I believe that runs from the hard rock to the Iberostar Grand We’ve narrowed down our stays to either the iberostar hotels or the majestic hotels, however the Bahia Principe ambar and Esmeralda do a great job but are Usually a little more crowded on the beach areas. Although I’ve rated The iberostar selection five stars, the first three days from November 12-15 were very disappointing as the buffet, desserts and entertainment were all three star quality. I have no idea why but let’s use Covid as an excuse as that’s what people tend to do now. The two weeks after that however we’re back to iberostars top-notch quality. Here are my ratings and pointers to a better experience Sleep quality of beds 5* Bathroom. Shower is nice, some people wouldn’t like that the toilet is not in its own area. Huge sink but little countertop space 4* Free safe. Breakfast. It’s the easiest meal not to mess up on. They do a good job. They used to have better pastries in the morning. Although the coffee is decent If you’re looking for a better and stronger cup of coffee they have machines that you can walk over and get your own Americano,cappuccino etc. The waiters will also get it for you if you ask. Setting is beautiful especially if you wait to get a seat by the pond. 4 1/2* Lunch. Lunch was only open by the beach and the location of it is beautiful. Food selection was good and the highlight was they did a different authentic dish in a huge Woodburning wok each day. In that same area they would serve a fruity cocktail or sangria which were all wonderful. Get there by 12:30 as that dish will usually be gone by 1 ish. 5* Dinner. Decent selection for everyone, some nights were definitely better than others. It pays to do a walk around once before starting to pick your food so you can see what is all there. Desserts improved substantially after the first few days however many of them that looked great were not the best tasting. Could still work on using better ingredients for example on the crème caramel and cream-based cakes. Thursday’s is Dominican night at the buffet so for the experience maybe don’t use one of your a la carts that day. 4* Al la Carts. We did all the all the a la carts except the Japanese as we’ve done that many times. I would rate them all 4 1/2 to 5 stars. The surprise was the Mexican which was quite good with descent deserts. The French has a ribeye steak which was great although it’s called something else. My wife really liked the mushroom puff pastry appetizer, I wouldn’t recommend the escargot. I would probably pick steakhouse, French, Japanese as tops and maybe Italian last but it was still good. You have to book these through the concierge in the front lobby which is basically a way to try to get you a sign up for their timeshare/privilege club which is annoying. Just say no and don’t go for the free breakfast. We got rooked into it once and it took away four hours of our beach time. Beach. They have one of the nicest parts of the beach and do a very good job cleaning seaweed which was much more prevalent than usual this time. In fact they did the best job of all the hotels as it can be a daunting task. They have a lot of Palapas which if you want front row was hard to get at 6:30 as there are many Europeans there that have a time zone advantage of getting up. However 730 still provided second and third row options. Twice Management did remove a few random towels of those not there. that was around 7 o’clock. You can walk for miles in both directions if you chose. 5* Pools. We’re not pool people but looking at the seating options and pool I say 5* although the pool is large it is a smaller pool than some of the other resorts which can also have multiple pools. Grounds. Grounds are beautiful and the Villa style units make it very pretty as opposed to modern apartment style buildings 5* Entertainment. The shows are okay, not quite as good as some other hotels. They really need to do something between 7 and 930,(when the show starts). I.e. sax player, singer, Spanish music, piano player etc. for the last week and a half they starting doing this and it made for much more enjoyable evenings. I thought there was a lack of opportunity to dance. 4* Activities. Had sailing which is nice, however weekends have limited time which was unusual compared to other hotels. For those who like tennis they have two clay tennis courts and one concrete. It’s nice playing on Clay courts. Might consider putting Pickleball on that concrete court as it is becoming popular. Nelson the pro there does an awesome job, is an excellent player as well as a great instructor. Many other activities throughout the day 41/2* Hygiene. Although they’re trying to do a good job with Covid it was surprising to me that although they had a girl at the entrance to the buffet with hand sanitizer only those who put their hand under the bottle would get sanitizer. For those who just wanted to walk through they were allowed and watching I would say only 10% to 15% used sanitizer. The lunch buffet did a better job than the breakfast or dinner buffet. Other hotels even before Covid would make you hand sanitize before entering the buffet. This only makes sense not only for Covid but for the noro virus. Also after washing your hands in the bathrooms you would have to grab the handle to open the door. A solution for inswing doors that pubs use is to put a foot pull on the bottom of the door. I’m not a Germ a phob at all but these are only common sense measures. 3*
funandsunVancouver
From great Mediterranean food to ugly cockroaches
Reviewed 29 november, 2021
Between myself and my family we have visited this resort more than a dozen times over the last 20+ years. Every time it seems to have declined. I reviewed this place in 2012 and said I would not be coming back. I should have taken my own advice. I thought maybe with the property upgrades and all the great reviews it would be worth a second chance. I was disappointed. The Good: Beach: the beach is great. Yes, there is seaweed but the staff work hard to clean it up. You have to get there early to get a good spot but there's enough sun and shade for everyone. The chairs are also nicely spaced out (good especially with COVID). Rooms: they are nice and big and the woman who cleaned our room worked hard. We had an ocean view which was well worth the additional charges. Seafood/Mediterranean restaurant: Great food, very nice service. Their specialty fish dish was amazing. Omelet and Tacos: The woman making omelets/eggs in the morning was great. And one night they were making tacos and the man who did those was amazing. This was the type of food that was hot compared to the rest. (I'd add also the snack bar at the beach - food hot from the grill). The Blah: Food: The buffets were hit or miss - usually miss. A lot of the "hot" food was cool or cold. There were also not enough utensils to take food from the buffet so a lot of times one serving utensil was used for multiple dishes. This became a problem for me - people used one utensil to grab different types of fruit and when you're allergic to mango it means no fresh fruit. Check-in: For some reason the room was not ready until after 5pm on the day I arrived. I kept being told another half hour, another half hour. The Bad: Mexican restaurant: My travel buddy bit into something hard in one of the dishes and luckily didn't break a tooth. When we told the waiter he just took the dish away. No apology and no ask if we wanted something different. Eating in the buffet area: We started to eat off hours because we would have a hard time finding a table during lunch and dinner. We had an even harder time getting water or other drinks at our tables at times. The only exception was lunch in the main dining area (not by the beach) but that was probably because it was almost empty. If the place was at all close to capacity it seems like the whole system broke down. I remember when we would get seated when we entered the dining area - now it's a free for all and people get aggressive. Check-out: We were "checked out" of our room before 9am the day we were leaving and had to get our keys recoded to be let back into the room. Check out is at 12/noon. The Worse: Cockroaches: I appreciate that we're on the beach and there are going to be bugs. But having two huge cockroaches in our second floor room on two different days was too much. When we brought it to the attention of the staff they did not apologize. At all. They wanted to fumigate our room which was not going to happen so we instead got a deep clean of our room. We must not have been the only ones to complain after the second one because a few hours later they were spraying down the entire property with some kind of bug spray. Staff: Except for the woman that cleaned our room and one person that helped us after an specific issue the general staff could care less. I saw our "concierge" person once when I was waiting hours for the room to be ready when I checked in. He called the next day just to make sure we were going to the timeshare presentation. When we checked out the person didn't even ask how our stay was. When I arrived at the property I was asked by three different staff members "Where is your husband?" This is completely inappropriate and I found it offensive every time. I think this place has lost it's elegance and charm.
Diana P
Great hotel and great staff
Reviewed 29 november, 2021
This is a great hotel that I highly recommend. The rooms are very nice and clean. The grounds are beautiful and everything is well maintained. The beach is big and spacious. There was some seaweed in the water, but you can’t blame the hotel for that…they cleaned as much as possible every day . The staff is so friendly, beginning with the employees at the reception who were very welcoming and helpful. The animation team is amazing, so energetic and entertaining. A big thank you to Wifi, Mr. Blue, Super Mariachi, Bam Bam, Sixty-nine, Coco Channel, Miss Chicky, Rosa, Sexy JJ, Bellota, Panthera and Jose Luis. They made our trip excellenté! The DJ’s were also friendly and did a great job - thanks DJ Pipi, DJ Pop, and DJ Elvin. The restaurant and bar staff is truly fantastic! They provide great service. A super big thank you to Darleny, Miguel, Manuel, Emilio, Mario, Juan, Noel, Cesar, Marciano, Jennifer, Almando and Polenco for their great service. And thank you to the barman Andres for making me great cappuccinos. I will most certainly return to this hotel!
Patricia G
Girls trip
Reviewed 29 november, 2021
Where do I begin. The hotel is amazing, the food is delicious and the staff is incredible. Shout out to the the excellent entertainment team. Sixtynine69, coco Chanel, Bam bam, Rosa, JJ, Wifi, mariachi, Mr. blue , bellota. Miss Chickie Panther and Jose Luis. We had such a great time with them. I also want to thank Jamie from the front desk. Always asking if we needs anything and tending to all our needs. This is my 6 th time to DR. This by far is the best hotel and stuff. Friendly and so kind. Big shout out to our waiters and waitresses., Darlena, super Mario, Manuel, Miguel, Carlos, Juan, Emilio, Caesar, Noel, Marciano, Armando and Polencko for our drinks on The beach. 10 days wasn’t enough. Looking forward to my next trip here.
luciacalder0ne