TripAdvisor Rating
Based on 2049 reviews
See all**Property Location**.When you stay at Bahia Principe Fantasia Punta Cana - All Inclusive in Punta Cana, you'll be on the beach, a 1-minute drive from Arena Gorda Beach and 6 minutes from Hard Rock Golf Club at Cana Bay. This 4-star property is 7.7 mi (12.4 km) from Palma Real Shopping...
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Great Hotel
The hotel is spectacular, the food delicious, the water park is beautiful and the facilities impeccable. A magical hotel for the whole family. The Castle is like a Disney Castle, my kid enjoyed spent time there. We will return.
Great time when you travel with a little one
My family and I had a great time at this hotel. The check-in process was quick and friendly. The grounds were nicely maintained. My 3 yrs old granddaughter was amazed with the castles on the premises and their lighting decor in the night time was amazing. The room was big, comfortable and very clean. There weren’t many restaurants opened because of pandemic but the few ones had a great food. Special thanks to maître Maximo. He was great. Safety measures were seen everywhere. There were several employees in all areas distributing masks and asking politely for guests to use them. Score 10 for safety and cleanliness. During our trip we were required to do the Covid test before coming back to Canadá and I have some good comments about this past minute inconvenience. - Cesar at the customer service at Bahia Príncipe. Nice smile, competence and good will to help guests. He intermediate a phone call between us and the laboratory, resolved all our questions and printed our tests results. Great attitude. I believe the hotel is proud of having him on their staff. - laboratory Referência. All resolved online, including payment. Evelyn at the head-office speaking English was also great. The test took las than 5 minutes and didn’t impacted our vacation day. - Alexander private shuttle service. I strongly recommend to use his service. He helped us at the laboratory with translation. He also responded all our questions regarding the life in the Dominican increasing our knowledge about the island. He was so proactive that even without asking, he provided a car seat for our granddaughter. We hired his service back to the airport. Very fair price. His phone number is 849-917-5320. We spent a week prior arriving Bahia Principe Fantasia in another resort and this one is by far our best experience. We left the place already missing it.
THE WORST HOTEL I HAVE BEEN TOO IN MY 25 YEARS OF LIVING
First of all, this hotel has the worst service I have ever had. Every room has bugs in it. THERE IS ONE BAR IN THE WHOLE HOTEL PAST 6 pm. Food is HORRIBLE. DO NOT COME HERE. DIRTY AND HORRIBLE SERVICE. If I can get a refund I will get it back.
Very good hotel ,excellent staff
, Check in was fast and all the COVID-19 measures are in place , they are constantly cleaning and disinfecting all surfaces , special thanks to Paola at the lobby bar this girl was so caring with my son also her kindness and sweetness is incredible , also in the Italian and Mexican restaurant you need to ask for the nicest waiters ever Mr Raider and Mr Freddy very very attentive one of the supervisor Mr Maximo was super and very respectful and attentive with my family and last but not least Mr WiFi the supervisor at the buffet restaurant he was top notch , I also want to point something out since I’ve been reading the rest of the reviews here and makes me very angry reading some reviews stating the food this or that and drinks are this good or that bad , People please this is an all inclusive resorts of course you are not gonna be eating Lobster all day at all time or are gonna be drinking Macallan 18 all day all the time for free do not get confuse this a nice hotel but if you want extra Luxury you have to pay for that (they do have premium liquor) , All in all is a good hotel and remember the best part is the people who work there . Also try to tip them cause is very very appreciated. I stayed at room 98141 26-31 December
Avoid this place!!
Client service in this hotel doesn't exist. I made reservation online via their web page. They charged my account but they didn't confirm my booking. I'm trying to contact with them from 3 days (e-mails, calls, web forms) again, again and again and... nobody responded, NOBODY. Up to date I spend a lot of money on phone calls just to listen to music “Bahia Principe”. So my journey to Dominicana starts in 2 days, I'm traveling with family and we don't have any guarantee for stay.