Family Vacation Honest review
Reviewed 23 July, 2021
Review Royalton Splash w DC
ROOM 27 223 ⭐️⭐️⭐️
Close to buffet, water park and trolly
Spacious, waterfall shower w good water pressure, jacuzzi, private toilet, lots of counter space, safe for valuables, no humidity, great air conditioning, moderately comfortable beds, pullout couch, mini fridge and ample storage.
musty smell, ceiling leaking (fixed immediately), terrible view, flimsy plastic furniture on balcony, stained curtains, outdated decor, damaged/broken fixtures, no bedding for pullout couch and gross mattress.
DINING STAFF SERVICE⭐️⭐️
With the exception of a handful of servers the dining staff (A La Carte restaurants/buffets) was polite, accommodating and attentive. Our butler took care of ensuring we had reservations for the 7 days we were there so we never waited longer than 2 minutes to be seated upon arrival and we were a party of 13.
One of the servers at El Dorado was rude and a bit aggressive when we asked about an order that was never brought out. Masks are required in the buffets and all bars while approaching staff to serve you which is completely understandable but the staff would pick and choose who to serve. My 5 year old didn’t have a mask on and was denied service at the buffet but two older women without masks were served a few minutes prior. Same happened at the beach bar. Almost no one on the beach had a mask on but they wouldn’t let me order a drink without one a few times during my visit. I never made a big deal and obliged but it was a little annoying.
It’s resort food lol . My family and I always found something to eat and drink and never went hungry. The DC buffet was far better than the buffet at splash. One of the days we were lucky enough to eat king crab and fresh shrimp. The ceviche was always delicious as well. My picky kids always left the buffet happy and El Dorado and Zen were absolutely delicious! The other a la carte restaurants weren’t good but again we never went hungry and just stopped by the buffet after lol. The salmon on the room service menu was so so good as well as the burger, wrap and beef stew and all of the breakfast and fruit. It is a $5 service charge to order room service if you are t DC and you aren’t allowed to eat at the beach bar (delicious wings and nachos) or the buffet on the other side of the resort if you don’t have a DC bracelet which is a must because the buffet at splash lacked selection and wasn’t very good in MY opinion.
Amenities DC ⭐️⭐️⭐️⭐️⭐️
15 minute foot massage at spa
Hydrotherapy 1 hr a day at spa
15 minute scalp massage at spa
Access to additional buffet
Access to beach bar
Nicer and cleaner pools/swim up bars
Nicer beach area
Air conditioned lounge with refreshments pastries and finger foods upon arrival/checkout
Jorge was a life savor! We were a group of 13 and this man made sure we had reservations to an a la carte restaurant every night we were there. Handled our covid tests/gave us instructions, took care of us upon arrival and checkout, helped us book our spa appointments and pretty much answered any question we had and helped us with whatever we needed. If you are blessed to be serviced by Jorge tip him well! He lives 4 hours away and works 20 days straight then returns home for 6 days in order to provide for his family. He lives on the resort and shares a small room with serval other employees in order to work for Royalton.
The sand was powdery white and the seaweed was minimal (they can’t co troll nature) the lounge chairs were nice and I always found a great spot in front of the ocean. The only downfall is that people bombard you trying to sell you things as you’re trying to relax but once you say no they do t bother you again.
DC members have access to a super chic beach bar that serves really tasty food and drinks. 10/10 for me.
POOLS AND WATERPARK⭐️⭐️⭐️⭐️
My kids had a blast at the waterpark. They are 5 and 3 so they weren’t tall enough to get on the larger slides but they still enjoyed themselves at the toddler section which has about 6 slides and swimming areas. Some of the people in my group got on the larger slides and said they were rough but a lot of fun lol. It was as clean as any other water park. All of the DC pools were great and clean. They allow large floats (you can bring your own) or buy some at the stores. I bought two at the store on the Royalton side for about $20 each and the cashier was the rudest most disrespectful human I’ve ever encountered lol but I didn’t make a fuss or let it ruin my trip. They will blow up your floats for free (i always tip) but she told me she would only do it if I helped her which I was fine with but then she started complaining in Spanish (I speak Spanish 😂) and literally threw the uninflated floaties at my feet with force and told me to get pumping 👀 as I was about to another employee offered to do it for me and so I gave her a generous tip and loudly thanked her for being so helpful, professional and polite lol. ‼️The pool closet to building 27 smelled like ass and was really really dirty 🤢 DO NOT RECOMMEND‼️
Enjoyed ourselves every single night. There was lively music, dancing, acrobats and great entertainment for children (magician, bouncy house, clowns etc...)
Overall my family and I had a GREAT time but we would probably not return to this resort at least not to the splash side. The splash side was significantly more outdated than the Royalton side and we spent the majority of our stay on the Royalton side. Vacation is what you make it though and we enjoyed our stay.
This was a good trip and all was good , food , rooms , bars , very clean place , rooms where cleaned every day , towels
Reviewed 23 July, 2021
I was on room 29215 and 29217 with my family , all was good , had a garçon named Maykel that was great and very attentive with us , good worker and all of them over all . I recommend this location for everyone . Nice food , clean , lots of towels , great Ac
I think they forgot...
Reviewed 21 July, 2021
I wanted to love this resort but problem after problem kept arising. The mini bar was only restocked once. I really needed water and requested water everyday as you can only get bottle in your room. I was reassured everyday that I would at least get water; no water until the our last day there (bottle water on day 1 and water on day 5 only; only days "mini bar" restocked). Also when a resort says mini bar I'm also thinking alcohol... no alcohol in our room, no sodas, no water! We were locked out of our room for approx 2.5 hrs day 3 ( 1.5 hrs just waiting to get help). I was transferred all over the resort until I just walked to the front desk and decided to just wait in the lobby until someone was sent to our room to to let us in. We called to ask how to request room service since all the restaurants close at approx at 10pm. We were directed to just look on the TV but was not told we could not order from TV; we were charged an ordering fee for using the TV; when they could have told this to us when we called for helped minutes prior. Other resorts offers 24 hr food and drink service for pick up. We requested luggage pick up and scheduled with front staff the day before. No one showed up, I took the trolley to the front to check out and my husband put our luggage on the trolley and brought to front himself after waiting 1hr 15 min for pickup. It seems the sister property offers more Royalton Punta Cana. The rooms were clean but I would not recommend nor would I want to stay here again. Since DR was still on curfew and COVID restrictions there was no party scene and very quiet.
Reviewed 19 July, 2021
The service staff was amazing!!! From the lobby bar Alexis and Josefa did a great job! Love their service. From the pool bar Jairo, edwin and the tall guy (don’t remember his name) also franklyn. Pleaseee if you are going to stay in this hotel ask for them, their service was a 5 star one!!!
Awesome Social bartenders
Reviewed 18 July, 2021
Just wanted to say that Martha and Melvin were the best bartenders at the Social bar at Royalton Splash resort. They were very friendly and made us feel very welcome for our first trip. They were very attentive and helpful with all of our questions since this was our first time. We will come back just to see them .