Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Hotel de paso
Opinión escrita el 22 de Abril de 2017
El personal de staff debe ser más amigable y más atento con el huésped, informando los sitios turísticos de Quebec, ya que no hay ninguno cerca al hotel, en cuanto a su infraestructura tiene una excelente habitación, limpia, cómoda y amplia, pocas opciones de restaurantes en la zona alrededor y las opciones en el restaurante del hotel son muy limitadas.
Limpio, cómodo y agradable
Opinión escrita el 11 de Enero de 2017
Una muy buena opción para un buen descanso. Instalaciones limpias y servicio amable. A 15-20 minutos del centro de Quebec en auto.
Los cuartos y el baño son de buen tamaño. Muy recomendable para descansar después de un día de caminar en la ciudad.
Mouldy Bathrooms - poor service
Opinión escrita el 16 de Septiembre de 2021
Courtyard by Marriott Quebec City
900 Des Rocailles, Quebec City, Quebec G2J 1A5
17 hours ago
1)There was black mould in the the bathroom of room 511, and I have videos/photos, and I also told about it at the front office while checking out. But the person checking me out was not at all empathetic about it. I requested to let me talk to the manager, to which I was told that they are busy. 2) I requested for the connected rooms while making reservation, which they agreed to at that time. At the check-in when I request to give me connected rooms, as I was traveling with family, I was told that the connected rooms are for "handicap" people and they are holding them and cannot give them to me. This was rather surprising, that I always believed, and requested the hotels, whether Marriott or not to provide the connected rooms when traveling with family, and I was never told that these are for handicap people. 2) At the check-in I was told that the housekeeping would only be done in three days. When it was not done in three days, I called the house keeping around noon, to have the cleaning of both the rooms done. The person who responded to my call, told me that he would check if the staff is available. When I told him, that it was to be done the previous day, he exclaimed, hasnt it done yesterday? To which I told him that it wasn't, and then he said that he would arrange for the rooms to be cleaned. I also told him that there was mould in the bathroom, so it NEEDs to be cleaned. But NO CLEANING was done even on that day. 3) ) There was no water provided in the rooms. 4) My children in the other room, needed to convert the sofa into bed, and when they called, it was told to them that they should do it themselves as there is no staff. 6) Rooms were not provided with dental kit, body washes, hair conditioners and body lotions. Shampoos and soaps were provided only for 1 day. When we requested for the supplies to be replenished, we were told to come to the front office and collect the things. 7) When I tried to address the matter with the management, but the management was not at all interested in any resolution, they just offered 10,000 bonvoy points and pin the responsibility on me on the pretext that I did not bring it to the attention of any manager.
Bedsheets smelled like perfume / Shower only has hot water
Opinión escrita el 1 de Septiembre de 2021
Bed sheet on the first night smelled like it has strong fruity perfume/lotion. I ended up smelling all the beddings and wasn't sure if it was changed. I noticed the way the bedsheet was folded when we first got the room was a bit off (It was not folded properly) but I disregarded it as I know it is a new hotel so it should be clean. Because it was late at night, the person at reception didn't know if there were extra sheets. We went down to get the sheets and when we came up, it was for a Double bed and we have a King bed even if we already called before going down. Good thing we asked for extra blanket so we ended up just using that for the bedsheet. So we ended up changing all the sheets ourselves on our first night. Not want I expected when paying good money for accommodation. Another thing was the shower. It only has hot water, it was so hot I couldn't wash my hair and face properly. We always stay at Marriott hotels but this one was really disappointing. Also, when we checked out, the receptionist didn't bother to ask how our stay was. It was exactly the opposite in Montreal where we just came and stayed at a Marriott hotel too.
New hotel, spacious room, water too hot, beddings had strong scent/perfume, away from the city, service needs impro veme
Opinión escrita el 24 de Agosto de 2021
We chose this hotel coz it was fairly new and rooms are spacious, other than that, there is nothing else to shout about.
We stayed for two nights with two rooms. The king bed we are on looked ok at first but when we were about to sleep, we noticed that the sheets were a bit undone or not set up properly. Then, when we went under the sheets, it smelled of strong perfume/scent which is not my wife’s or mine as we weren’t wearing any perfume. Looks like it wasn’t changed!
We called and ask for a replacement which we picked up in the lobby. We told front desk that we are in a king room so she would know that we need king size beddings. Well, when we got to our room, the sheets were for double! We called and she said, that is the only one they have and they can only attend to it the following morning.
We went out to see the city and when we came back, we noticed that someone went in but the beddings weren’t changed.
There was also issue in the shower as it only spit out hot, hotter and boiling hot water! We have to go to the other room and ask if we can have shower there!
Service was really bad aside from front desk agents at night hardly speak english. She couldn’t understand us!
Take note that this hotel is a bit far from the city.