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This charming hotel can be found in Quebec. Those staying at this property may surf on the internet thanks to the Wi-Fi access ready to use on public areas. The hotel provides 24-hour reception. Common areas are suitable for wheelchair-disabled people. The establishment features its own business facilities suitable for seminars, training or meetings of any type.
Check-out ends at: 11:00
Room cleaning is not available and the Hotel does not inform you when you make the reservation
Reviewed 5 january, 2022
We went to Quebec from Mexico City on a Family Trip. We made the reservation through Expedia and everything was easy and great. When we arrived at the hotel, they charged us the amount of all the week we where going to stay. The Staff did not told us that the daily room cleaning service wasn't operating. We found out about it the next day we returned from skiing in Mount Sainte Anne and the room was not cleaned. We did not even got clean towels. I went down to the Reception to found out what happened, they told me that because of Covid, they suspended all cleaning to rooms. If a knew that room cleaning was not going to be available for our trip, I never stayed there. Worst service about the Staff and the hotel.
Cancelation policy is horrible
Reviewed 5 january, 2022
Business stay . Due to the pandemic I tried to leave one nigh earlier. Even it was 24 hours in advance the hotel charged the extra nigh. Reception staff not helpful and gave wrong information about restaurant schedule. I could not order food restaurant was already closed. Do not recommend !
Great location but be aware if you're staying Friday or Saturday night
Reviewed 23 december, 2021
Let's start with the good. Staff was great from the bellmen to the front desk check in folks all good, though check-in can be tough at times depending on the crowds showing up. With limited staff you may wait awhile. We were with a tour group and so the breakfast buffet was included. It was pretty decent and although they seemed to have a lot of staff on hand, it was often difficult to get a cup of coffee and a refill. Not sure what the price was if you had to buy it I was a little bummed about our room at first because prior to checking in I had see the balcony rooms that overlook the pool courtyard and I thought it would be great to get one of those. Instead we were put in one on the other side, facing the street. THANK GOD we got that because our first night, Friday night was a disaster with the music in the courtyard blasting until almost 11pm as others have mentioned. But worse, the drunks in the hallway screaming and yelling was too much! After a long trip I was trying to sleep by 9pm and it was impossible. I can only imaging how much worse it would have been to be on the courtyard side. At least where we were a lot of the sound was blocked. Then came Saturday night. It was even worse. Louder and more screaming drunks. But then Sunday and Monday night, no music and no drunks, and so the hotel became a nice place to stay. Location was great! We were able to walk to everything we wanted to see, and with both of us in our 70's and not in all that great shape, it's nice being able to say this. I did look at going in the hot tub a few times but it was always full, so I gave up on that idea. We did have dinner one night at the steakhouse and it was terrible. I mentioned this in a review of the restaurant. Service was bad, steak was cold and under cooked, just all around not worth $78 for a t-bone steak.
Reviewed 7 december, 2021
This hotel is located at the entrance of the Old Quebec (via Porte St-Jean). The location is perfect. There are several restaurants nearby (walking distance). In the winter, there is a skating rink 1 block away at Place d'Youville. The hotel is rooms are very nice with a great view. You should note that if you take a room facing the indoor pool, there is often a band playing for all the balconies in the courtyard, which you may want..., or may not so be sure the book the correct room.
First of 3 night stay a nightmare
Reviewed 3 december, 2021
The location was excellent and the room spacious and clean. All was great until the DJ started playing. Music blared until 10:50 pm. There were kids running and yelling in the hall and drunk adults yelling and banging on guests’ doors in our hallway. Our room is not soundproof! Management, and what appeared to be security, did nothing. We were with a tour group and one would think they would be interested in keeping a group of 31 happy but our room was just one floor above the DJ and a few doors down from doors that overlooked the DJ. WOULD NOT RECOMMEND THIS FOR A QUIET CHRISTMAS MARKET WEEKEND.