Heritage Queenstown

Starting at

$ 136

TripAdvisor Review

Based on 2217 review

See all

Brilliantly positioned to truly appreciate awe-inspiring vistas, Heritage Hotel Queenstown offers enchanting views of Lake Wakatipu and The Remarkables mountain range. A short distance from the town centre, this unique European- style lodge is surrounded by native forest in the heart of alpine wonde...

More details

Availability

Select the date of your trip

Select the date of your trip to check room availability.

Property Info

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services

Concierge

Guest rating

TripAdvisor

Travelers rating

Excellent
1023
Very Good
809
Good
267
Reasonable
75
Bad
43

Travelers profile

Business
163
Couples
1054
Solo travel
84
Family
489
Friends getaway
169

Scores Summary

Cleanliness
Location
Rooms
Service
Sleep Quality
Value

Excellent property and customer service

Reviewed 24 january, 2022

We recently stayed at this property as we'd heard very good things about it and were not disappointed. Beautiful, well maintained and comfortable room and excellent customer service throughout. Buffet breakfast exceeded expectations and while the transition from Orange to Red during our stay meant that the buffet needed to be replaced by an a la carte menu, the communication from the hotel around this was excellent (cover note explaining the change, and a copy of the a la carte menu placed under our doors within a couple of hours of Jacinda announcing Red). Food and beverage service (including room service) was excellent and would very happily recommend this property to others. Thank you to ALL of the hotel/F&B/houeskeeping staff for keeping the premises immaculate, and their strict but kind enforcement of all of the relevant sign in/mask wearing/social distancing/vaccination passport checking, particularly through the transition from Orange to Red that occurred during our stay. Like many other hospitality businesses in Queenstown, the Heritage will have been affected by staff shortages however our customer experience was excellent in spite of this.

kiwitravellers44

Excellent stay

Reviewed 3 january, 2022

Best place to stay with fantastic views from the rooms i would personally highly recommend it everyone visiting Queenstown.Service and staff were excellent.Scott,Chris,Emma,Alex and Raj were very helpful and knowledgeable.As a family we had an amazing stay and would definitely visit again.

426eltong

Oustanding customer service

Reviewed 29 december, 2021

Our room was a Lake view suite. Beautifully appointed. Confortable bed. Really clean and beautiful views. Any issues we had were resolved properly by the staff. The customer service at the Heritage is excellent . The way it should be and it is lacking in many places. Perfect location for us. Far enough away from the hustle and bustle but close enough to walk to the centre of town ( 20 minutes). Bus stop in front of the hotel. Highly recommended!

ClaudiaUT

Family visit

Reviewed 28 december, 2021

We were so impressed from booking to arrival to leaving. This is one hotel that pulls out all the stops for thier guests. We felt welcomed like friends and not just guests. The Christmas dinner was outstanding - Andras and staff were amazing. Thier attention to detail and superb food made a huge impression on our family. I would not hesitate to recommend anyone wanting teh whole Queenstown experience and home comforts to book into this hotel. The rooms are superior and facilities excellent. Definately a top class stay.

rhylusu

Best stay in Queenstown

Reviewed 14 december, 2021

We stayed at the Heritage for a week. We absolutely loved our stay there. The staff were so professional and the Food and Beverage team went above and beyond. As someone who used to work in hospitality, my expectations are usually high. But the attention to detail, hospitality and overall expercience at the Heritage exceeded all expectations. Our biggest regret for the entire week was that we didn't eat dinner at the Heritage every night. We ate down at the lake for the first 4 nights and the food was average and over priced. Our last night was at the hotel and the food was amazing. We made a comment that it was of a similar standard to the Auckland Sky City's Orbit and were thrilled to hear that the chef had just moved from the Orbit. So well done to all staff at the Heritage. We will be back for winter.

Navigator269234