Crowne Plaza

Starting at

$ 100

TripAdvisor Review

Based on 1184 review

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Located in the heart of the Ortigas commercial hub between Quezon City, Mandaluyong and Pasig, this smart city hotel is an ideal base for business travel to Manila. Organisations such as the Asian Development Bank and Philippine Stock Exchange are within easy walking distance, and leisure traveller...

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Property Info

Located in the heart of the Ortigas commercial hub between Quezon City, Mandaluyong and Pasig, this smart city hotel is an ideal base for business travel to Manila. Organisations such as the Asian Development Bank and Philippine Stock Exchange are within easy walking distance, and leisure travellers can enjoy easy access to the city sights as MRT- Ortigas station is nearby. The spacious guest rooms are warm and bright with contemporary décor, many with sweeping city views. Guests can enjoy a cup of coffee or tea over the morning paper with the in-room coffee makers and free newspaper deliver...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    494

  • Very Good

    425

  • Good

    182

  • Reasonable

    52

  • Bad

    31

Travelers profile
  • Business

    484

  • Couples

    168

  • Solo travel

    156

  • Family

    220

  • Friends getaway

    69

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Super friendly staff but crippled by poor management and bad processes

Reviewed 5 december, 2021

Stayed 7 nights as a regular (non-quarantine) guest. The staff was super friendly and very warm. A true tribute to filipinos! Unfortunately the hotel is really poorly managed and crippled by bad processes. Only one elevator is running. One is not enabled and a third elevator is reserved for staff. This led to long (10-15min) wait times. On 3 separate occasions the sole working elevator could not be called from the lobby. The "Up" button would not light up. Each time I went to the front desk and each time there was NOBODY at the front desk. I had to wait an average of 15 minutes for someone to come to the front desk each time. There's no note saying "I will be back". There's no phone to call for help. Nothing. Each time I mentioned the wait and the elevator I was told "Noted sir" but it kept happening. This happened in the hours of 11am-7pm. Never been to a 4 star hotel that had no staff at front desk so often during day shift. First morning I went to main restaurant for breakfast at 9am. I was seated in any empty restaurant. No menu was provided. I asked what was available for breakfast and was verbally given a list of food all of which was lunch items. Not a single breakfast item was available. Spoke to restaurant manager as I thought there was some mis-communication. Nope. Manager confirmed only lunch items available for breakfast. Spoke to front desk duty manager a few hours later. She said of course breakfast food was available in restaurant. I told her my story and she said she would look into it. No followup. Woke up early one morning at 7:30am due to loud noise in hallway. Open door to find extremely loud construction fan blowing full blast. Sounded like jet engine. Reported to front desk 4 times over course of the day. Finally at 8pm it was turned off. I want to note that just prior to this stay I stayed at Dusit Thani Manila for 4 nights quarantine and 3 nights non-quarantine. They really had their act together and managed to provide standard hotel service (staffing front desk, working elevators, etc) even with quarantine and non-quarantine guests. After Crowne plaza I stayed at New World Makati and they also managed to provide standard hotel service.

MikeGlobalNomad

One of the nicest hotel to stay

Reviewed 4 december, 2021

Friendly and accomodating staffs, clean room and good food. One of the nicest hotel I've been so far. Staffs from the front desk warm smiles, also with the other hotel staffs. When I enter the room it is so clean and don't have any foul smell.

kentjoritchr

Seven Corners

Reviewed 1 december, 2021

It was a pleasant dining experience , they were following safety protocols and very attentive to us diners. The food, though limited to adhere to distancing rules, was and still offers variety representing different cuisines. Definitely recommend as have been here few times before the pandemic👍👍👍👍👍

702dr

quarantine

Reviewed 29 november, 2021

crowned plaza hotel is one of the best hotel in phillipines ,great room's all functioning and food is also great and staffs are very hospitality and friendly . I recommend crowned plaza hotel manila thankyou

ralfjerics

WORTH EVERY DIME

Reviewed 27 november, 2021

The hotel is truly recommendable. Every star is worth it. Services is outstanding from front desk associates to the staffs. Anna from front desk is very accommodating. Safe and secured hotel. Protocols were duly observed. Definitely worth every dime spent. Kudos to the service,

406jasm