Based on 1611 review
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The hotel is strategically located in the business and shopping area of the city, with easy access to the airport. The old colonial city (declared a World Heritage Site by UNESCO) is only 15 minutes away from Hotel. Sheraton´s location really is outstanding, few minutes away from the best malls, parks and exquisite restaurants of the city. The property has a modern building with several floors, spacious waiting areas, comfortable furniture and all the amenities guest need to make the stay more enjoyable.
Check-out ends at: 11:00
Very comfortable hotel especially for elite membership
Reviewed 25 december, 2021
We got our rooms on the top floors as elite bon voy members. We also got dinner to the cooks restaurant and free morning breakfast. The rooms are cozy with views of the city. The mall is right next door. They have a gym on the top floor. The breakfast had array of meat, rice and sausage with fresh juices. The Cooks restaurant dinner is bland but juice and dessert is good. They helped us lock our bags for the flight. They have good customer service.
Reviewed 15 december, 2021
Overall a nice stay with some issues. My colleague and I stayed for 5 days. I had corresponded with the hotel for a few months prior to discuss some local activities, covid testing, and room placement. Specifically on the room I asked (and was promised) to not be close to the club lounge (I like it quiet). So imagine my surprise when I checked in to find they were very excited to tell me I was directly across the hall from the lounge. LOL. Language barrier? Doubtful. It did take nearly 45 min to check us in but I think that was just lazy staff. The breakfast was pretty good but not great. We ate a few meals at Cooks, the attached restaurant. All were decent. The hard product was quite good. Bed comfy, great dark blinds, HVAC that has a high fan option (please note NO heat, only AC) and a great shower. Requests were hit or miss. A request for more toilet paper (even translated) got me nowhere. I had to go chase down housekeeping for some. Location is nearly perfect. Lots of places to walk to for food or actitivies. Huge park just 1 block west.
Reviewed 5 december, 2021
Wonderful!!! This Sheraton puts all the other ones I've stayed in to shame. The attention to detail here, delicious breakfast, clean/tidy rooms, great location, and professional staff really put this hotel in a league of its own. We were able to get COVID test arranged in order to return to the states, which was incredibly helpful. I recommend this place wholeheartedly. Thank you for a wonderful stay!
Reviewed 2 september, 2021
Beautiful grounds inside and very comfortable rooms. The buffet breakfast was amazing though admittedly thr "loyalty club" meal we got was sub-par and some of thr front desk staff were not great. Nonetheless, great place to stay in an awesome area with a ton of restaurants around.
Amazing Location; More Amazing Staff
Reviewed 9 august, 2021
We had the pleasure of staying in the hotel for 5 nights around our 2 week trip to Ecuador and the Galapagos (before going / then after returning). The staff was awesome. The location of the hotel is perfect (it’s in the new part of town); very safe area. The breakfasts in the morning were quite good and service was excellent. Most important: guest services staff of (shout outs) Patricia, Anabel and Tamara were incredible: we are from the US and had to test for Covid; there were issues w/ the at home kits we brought, so the guest services reached out to a local doctor and had him in our room in 40 minutes w/ results in an hour