Based on 184 review
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This lovely hotel is set in Raleigh. A total of 83 accomodation units are available for guests' convenience at Courtyard Raleigh Crabtree Valley. This hotel was refurbished in 2012. Everyone staying at this accommodation can make good use of the wireless internet connection available at the public areas of the property. This hotel offers a 24-hour reception service, so that guests' needs will be fully met at any time of the day or night. A fee may be chargeable for some services.
Check-out ends at: 11:00
Food & Beveragerestaurant
severalFree self parking
Nice and clean
Reviewed 14 november, 2021
Check was fast. The lobby is clean and inviting. Sanitizer, and wipes were provided for guest. Staff were wearing mask. Our room was on the second floor, next to the ice machine. We could hear guest getting ice, but it did not disturb us. The room was well appointed. The bathroom was spotless , and was modern. I requested an extra blanket and pillows, they were waiting on the bed. Everything was clean and fresh smelling. I could tell the housekeepers take pride in their jobs, and were so friendly. The bed was comfortable. The room was bright because we had two windows which was cool.They offer complementary grab and go breakfast. It had Jimmy Dean breakfast sandwiches, boiled eggs, cereal, grits and oatmeal packets, muffins, breakfast juices and coffee. I enjoyed my first stay at a Courtyard. I will be back.
Glad it was just a one-night stay
Reviewed 8 august, 2021
I drove into this Marriott property for one night this past Friday night, 8/6/21. Parking was a breeze as there was ample space. The late-night check-in experience was also smooth; the front office staff was quite friendly. I was assigned Room #319. The room appeared to be clean but had a strong moldy/musty smell. I complained and was moved to Room #411. This room was better, but this too had some odor, albeit much better. Both rooms overall had an aged appearance. The bed mattress was a bit too soft, and I was worried I’d lose my back. Breakfast Saturday morning was a complete mess. No staff and zero service. There was not even enough crockery and cutlery, no hot water for making tea. The front desk seemed extremely disinterested when we requested help. Overall, in my humble opinion, this stay did not seem like a Marriott experience at all. I could be mistaken, but it looks like the local management team is quite misaligned with what the Marriott brand stands for. Also, I think they are intentionally under-staffing and under-servicing the property, leveraging the Covid-19 pandemic as an excuse. Too bad.
Great customer service
Reviewed 22 january, 2020
Everyone was super nice this past weekend as we visited during our volleyball tournament. I want to give a nice shout-out to Amber in the lounge. She was such a sweet young lady and took care of all of our girls when they came back from a late night super hungry. She always had a smile on her face and never seemed flustered by the teenage chaos. Please pass this along to her Manager. Thanks!! Great job Amber!!
Needs more renovation?
Reviewed 24 june, 2019
Stayed here for a one night stay with family. This appeared to be an older hotel that has been converted and spruced up with the standard-issue new Courtyard lobby and bar/restaurant area, but the rooms stood out as aged and out of place with the brand. First floor corridors had strong moldy smell.
Reviewed 13 may, 2019
A special thanks to Tashae Barber who exceeded my expectations with customer service during my stay. Her layout of the morning catering was very well done and accommodating! Thank you, as it was truly lovely!