Based on 136 review
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This lovely hotel is set in Airport. There are a total of 128 units at Courtyard Raleigh-Durham Airport/Brier Creek. The property includes Wi-Fi internet connection in all public areas and guest rooms. Courtyard Raleigh- Durham Airport/Brier Creek offers a 24-hour reception service, so that guests' needs will be fully met at any time of the day or night. Unfortunately, there are no units where those who stay at this establishment can ask for a cot for the little ones. All guest rooms at this disability-friendly hotel are wheelchair-accessible. Parking facilities are available for guests' conve...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Wellness facilitiesServicio de lavanderíaOnline check-in
severalFree self parking
Never stay at this place if you actually want to enter the hotel
Reviewed 10 november, 2021
Never stay here. I made reservation on app, i checked in on app and noted my arrival time and from 12:00-12:30am i buzzed the door, called the hotel and knocked on the door and no employee was there to unlock the front door so I could get my key and go to bed. I ended up going to another hotel. I’m the highest level in their Bonvoy program so clearly they are worthless.
Not your maid
Reviewed 18 july, 2021
Well I went for a weekend get away to clear my mind and the hotel was nice .The staff was courteous but I was not aware of the fact that the rooms were only cleaned once a week. I had a 2 night stay and was not aware that I would not have my room cleaned and fresh linen and wash clothes and towels prior to checking in. I would not have selected this hotel. The staff told me once I went downstairs to the adjoining hotel to ask for room service. The guy at the front desk was a little nonchalant about the fact that there was no room service. I was a little upset and decided to cool off prior to speaking with him about getting linen and towels for my room. I ask what kind of discounts were being offered for me cleaning my own room and he simply said none. No empathy whatsoever. I do understand that there is a shortage of staff due to the pandemic but I do feel that prior to check in I should have been informed. I have never been so disappointed in the service in all of my life. This date was Saturday July 17th the afternoon shift. I went to lunch and walked around the mall and when I came back the staff had changed and the young lady at the desk was very sympathetic and gave me towels and linen and had a young man bring the items up to my room and he also took the dirty laundry back downstairs to the washroom and he also removed the trash from the room and gave me new trash bags. I thank God for kind people. I do think in the future I will inquire about the room service prior to making a reservation and I have informed my friends to do the same.
Do not stay here.
Reviewed 19 may, 2021
I was billed for other rooms. The problem is still not resolved. They lied to me, told me they would give me 1-2 nights worth of points, I went to redeem the points and I did not realize they were worthless.
Reviewed 9 february, 2020
The part that was unique was the friendly staff and made us feel right at home. They had shuttles to the airport and they would take you around as long as it was between a 5 mile radius. Our room had the most amazing view and was so cozy. I should really thank Mr. Freeman, Michael Scott and Austin for their upmost hospitality,I hope to visit again. Anything you want go ask them, they will help you as best as they can.What I didnt like was that Mr. CRAIG from front desk in afternoon hours, I would call before my stay and he wouldnt help me find my reservation and hung up the phone. While I was there, like I said they have a shuttle so I took it to the nearest mall, but when it was time to pick me up I call and Craig answered saying they would be right there, mind you I had chillis to go, so and hour outside in the freezing cold, I called again and Craig answered in the most rudest way possible, saying that I had to wait even more. At the end of it all my husband and I took an uber since by car it was just 6 min. to the hotel, when we got to the hotel we went to our room and went back down to buy some drinks, at this time the shuttle driver called that who to pick up next and there he said there were some people at the chillis but they arrived here now. So other than this front desk agent all was amazing in our entire stay.
Will Never Stay Here Again
Reviewed 8 december, 2019
Last week my wife and I had the misfortune of staying at the Courtyard Raleigh-Durham Airport/ Brier Creek. We have stayed at Courtyard Hotels in other places and had pleasant experiences. That was not the case this time. We arrived on a Wednesday and, upon check-in, was told that they offered a shuttle service that would take us anywhere within a five mile radius of the hotel. Since my office was nearby, I signed up to ride on the shuttle the next morning at 8 am to work which meant I would not have to take an Uber. The next morning I did catch the shuttle as scheduled and the driver had obvious difficulty locating my office. I had to tell him the route to take and we eventually arrived. I was scheduled to have the shuttle pick me up that evening to take me back to the hotel. After my experience that morning, I called the hotel at lunch time and told the clerk who answered the phone that the shuttle driver had trouble finding my office that morning. I wanted to verify that I was on the list to be picked up that evening and offered to give the clerk directions to give to the driver to avoid a repeat of the morning’s difficulties. The clerk told me I definitely was on the pick-up list, read the address that he had as to where to pick me up, and told me that the driver would have no trouble that evening because he had a GPS. At 4:30pm (when I was scheduled for pick-up) I stood at the front door of the office waiting on the Courtyard shuttle. I was still waiting there at 5pm and no shuttle ever arrived. No one ever called me from The Courtyard to ask where I was or to tell me they were coming. That entire evening I never heard from anyone at the hotel. I finally had to ask another employee to drive me to the hotel that night which was close by. Otherwise I would have been stranded. When I got to the Courtyard after being gone all day I immediately went to my room. My wife had also been out all day and arrived at our room a few minutes before me. This was about 5:30pm and our hotel had not been cleaned by housekeeping. My wife expressed surprise because, when she left earlier in the day, she spoke to two housekeepers in the hallway outside our room so the staff saw her leave. It took two phone calls to the front desk to have someone from housekeeping come to our room and clean it. Most of the better hotels I stay in have a housekeeping supervisor who checks every room on every floor to make certain that cleaning has been performed. Obviously this is not the case at this Courtward. That night we had considered eating downstairs at the hotel’s bar but when we reached the bottom floor we smelled something burnt. It was clearly coming from the bar area and we decided to go out to eat instead. We left on Friday (I took other transportation to work on Friday) and when we checked out that morning I told the front desk clerk that the shuttle service had never picked me up on Thursday and no one ever called. He stated he would report it to management. I told him that did me a lot of good on Thursday and that it did not matter because we would not be back to this hotel property. I will never stay at this hotel again. I would prefer to sleep in my rental car. I will recommend to anyone who asks to stay elsewhere. Hopefully Marriott’s corporate office will check this hotel out and alleviate the numerous problems which are damaging the corporation’s image as a quality place to stay.