Ridge Royal Hotel

What can I say of all the hotels we’ve stayed in Ghana this has to be the most disappointing. Arrived to find the pool - a main reason we choose this hotel closed for new equipment. Surely they could have sent an email warning of this. It’s one of the most expensive hotels in the area so really not good value for money. Bar - even though they have a proper coffee machine all they can supply is Nescafé. Restaurant- menu is okay a disappointing lack of local food to choose from and the printed version is more greasy spoon than expensive hotel. Most the staff are okay some just rude. Safe in room didn’t work was replaced by placing another one on top. They did screw it down eventually. The balcony door didn’t lock properly and found the end to be open we did wonder why we had got bitten more here. Overall if your looking for a great hotel on the cape coast this isn’t it.

The front desk staff at Ridge Royal Hotel treated me, my spouse, and my elderly parents disrespectfully. The hotel initially refused to honor the reservation for all inclusive meals made through Booking.com, and the front desk manager Francis accused us of lying, and falsifying our reservation confirmation and the Booking.com webpage, and only honored our reservation after a call to his general manager. At check out, the front desk staff failed to correctly charge us, and hunted us down and had us ejected from a bus, and our bus tickets confiscated, so that hotel staff could come to the bus station to fix their error. Booking.com told me that hotel staff could have corrected their error electronically rather than embarrassing us by having us kicked off a bus. Passengers at the station asked what we had done wrong to be removed from the bus. My 78-year old mother, who has a knee injury and could not easily get on or off the bus, is still talking about how humiliated she felt to be treated so dishonorably like a criminal. No hotel should treat elderly guests or any guests in such a disgraceful manner. I received no responses to my attempts to privately share my experiences with the hotel, so I have resorted to social media to ask Ridge Royal Hotel to treat guests with respect.

Stayed here for a multi day company meeting. Very solid hotel, large clean rooms and everything worked fine. Good meeting organization. Nice pool area. I would second some comments about the lack of variety of food, but taste and quality was always good. Recommended!

Modern hotel with spacious and clean rooms. Good size pool and excellent baby pool for the younger ones. Excellent service at the reception. The food in the restaurant could be improved and the pool kept cleaner. That said, we would gladly stay here again.

Stayed there for a week.. internet in rooms is fast and stable, morning breakfast buffet with not lots of options but still very good.. One of the best options in the area for a decent stay for business with all services provided by the Hotel