Based on 773 review
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The hotel is located in Crete, the largest of the Greek islands, in the south of the Aegean. It is located right by the hotel's private beach, in the middle of subtropical gardens, and offers a stunning view of Skaleta bay as well as the picturesque gateway to Rethymnon. The island features many mountains, as well as a consistent Mediterranean climate. A bus stop lies just a couple of steps away from the hotel, so that guests are within easy reach of the holiday resort, Platanes, which is 6 km away and Rethymnon, located 12 km away, where guests will find a picturesque harbour as well as plent...More details
Check-out ends at: 11:00
Pool and wellness facilitiesPoolIndoor pool
Reception servicesConciergeLuggage storage
Reviewed 19 november, 2021
We have been absolutely delighted by the hotel and its staff. The hotel was very clean and answering all the Covid regulations. The staff was very friendly and committed to make our stay as agreeable as possible. We can only recommend the hotel for a good relaxing time.
Not what we expected
Reviewed 21 september, 2020
The entrance,reception and gardens to this hotel are lovely but the first room we saw was down a few dark stairs it was small and had a shared balcony we did not accept it, the rooms were very dull and drab, wood chip on the walls and bathrooms were dated. The corridors were dark and hot, there were air conditioners all around but did not see them switched on once. 90% non British occupancy vast majority of which seemed to smoke even in some eating areas, being non smokers it was hard to escape it. Out of 2 weeks we could only swim in the sea once comfortably as it was so rough make no mistake the beach is not user friendly lots of large rocks . This hotel has rules like dress codes but they do not stick to any of them, people in eating areas in swimwear. The evening entertainment team were a lot like watching Crackerjack but they tried hard. The search for sunbeds started about 7 am, if you had not claimed them by 8 am you had no chance. This hotel is very remote. The staff were good as was the food but not 4 star, we would not return to this hotel.
Great pandemic vacation!
Reviewed 15 september, 2020
It was was my third time in Creta Star hotel, so of course my rating is 5/5 stars. I should be there in June 2020 but due to epidemiologic situation I had to rebook it for September. My biggest concern was how the kitchen staff will work under completely new situation - limited guest number in a dining area and lack of self service. I remembered that hotel has themed-dinners and now I was wondering if there will be enough food options (like vegetarian). There was no need to worry, I never waited in queue longer than about 3 minutes! First you have to collect your plate and Fotini and Cristal (if I remember correctly name) done great job in managing hungry guests! Then you have to choose what you want to eat, but you can't touch it yourself, but no worries - the wonderful team of Maria, Maria, Eleni, Sofia and all staff that names I forgot to ask help you and quickly gives you what you want. And there's no rush, you can walk around and decide but still the other hungry guests are not watching you like they want to kill you because it all goes so perfectly quick! Ladies you are doing your job great! And I had opportunity to practice my Greek so I ordered almost all the food in Greek and wonderful team told me new words and even recipes. Also big thank you goes to Manolis - waiter in the non-smoking pool area for a great service and delivering spoon to eat a dessert before I even asked :D If you are concerned about disinfection in dining areas, please don't be. All the hotel staff disinfect all tables and chairs and even sunbeds! The rooms are cleaned every second day. About sunbeds, Creta Royal is closed but you can use it's garden and pool, so there's no super terrible crowd in the hotel garden. I spent wonderful two weeks there and I would like to thank all the hotel staff for their hard work! And yeah, there's hotel goose that walks around beach and Creta Royal garden :) Dear manager Mr Kostas, I would be grateful if you print this review and give a copy to the mentioned personel as my megálo efcharistó for the outstanding hospitality.
Reviewed 6 september, 2020
What an amazing holiday we had ! Hotel , food and staff absolutely lovley, everyone following new rules that are in place due to pandemic, but The GEM of this hotel is their animation team - Krasi , Maria, Mira and Ivatz ( hope i got all the names right ) . We loved to see your energy every day and how much you love what you do , you even managed to get us to do water aerobic and dancing - even we dont normally do this stuff . We really enjoyed vening entertainment. Would definitely recommend this hotel !!! And you never know we might be back soon .
Reviewed 1 september, 2020
Me and my best friend spent the last 8 days at this hotel and it was amazing all the staff are so friendly and very helpful as well as being strict and following all the covid 19 rules. But the best part was The Animation Team they are fantastic bubbly people with so much energy and they have so much for you to do from aqua aerobics, yoga, tennis and aqua dance and the evening entertainment is so much fun they do really get you all involved. Thank you for an amazing time xx