Reviewed 22 October, 2021
This is one of the worst hotels I stayed at and it wasn't cheap. Using miles, it was around $743 for 2 days. The room was filthy - mold, dust, stains, holes in door, cracked toilet, dirty refrigerator. Had to keep my shoes on until I got into the bed. Felt like I needed a shower after staying there. Only got a 1 night refund after weeks of trying to reach the manager. Can't believe Marriott allows their name/brand on this flea pit. See the pics. They tell all.
My favorite of all Residence Inns I have stayed at
Reviewed 16 October, 2021
I like staying at Residence Inns and this is one of the nicest ones I have stayed at. Room was clean, including all the silverware. Breakfast in the morning was excellent! So many fresh cut fruits to choose from and nicely cooked eggs and bacon. Plus they did have recycling which not all Marriott properties do. The location is a bit odd, in a weird office park, but was fine for my needs. Would come back here in a heartbeat.
Do not stay at this hotel
Reviewed 8 October, 2021
I stayed here October24th for one night. The bathroom floor had hair, dirt and dust all over it. The wall in the shower had hair on it. The stove was covered in grease and the inside of the refrigerator had food stuck on the shelves. I spoke to customer service as well as Brian Howe who informed me that I would be receiving a call from their GM, Alex, regarding this issue. I was requesting a full refund . I called 3 times within 2 weeks and never received a call back . I have been a rewards member for quite some time and expect at the very least cleanliness from a Marriott property. Marriott claims all rooms are sanitized for Covid this is far from the truth . I was told this hotel is very understaffed. Extremely poor customer service.
Hotel went downhill fast!
Reviewed 4 February, 2021
As of January 2021, the hotels entire 2nd floor has allegedly been rented to a homeless advocacy shelter, which places numerous homeless people in the guest rooms. These unfortunate souls usually have issues with drugs, alcohol and mental illnesses and everything that comes with those problems. The police are responding much more often for issues in guest rooms and the outside area around the hotel. This used to be a safe, clean hotel, but within the past year it has gone downhill fast. Save your money and pick another hotel up the street, or call the hotel before booking. Make sure you lock your car if you do stay there.
Rude hostile staff
Reviewed 30 September, 2020
After a 9 hour drive, I was greeted at the desk by a rude and hostile staff member who informed me I would need to be quarantined 14 days or have a recent negative COVID test. I had stayed at this hotel 10 weeks earlier but I was a RI resident at the time. It had not occurred to me that my new out of state address would trigger this kind of COVID response. That being said, I gave my out of state address at the time of reservation and I feel I should have been notified at that time of the COVID rules at this location. The staff member was more than rude. I said I would find accommodations elsewhere and she yelled after me to “Have a nice day!” In a blatantly fresh manner. I responded in kind. I did not stay at this hotel but was then charged for a nights stay. I contacted Marriott Bonvoy about the situation and received an email response that they were sorry this had occurred and that a staff member at the location would contact me in a few days. After 9 days, I reached out to Marriott Bonvoy again because I had not been contacted as they had stated I would. It is now day 12 and have not gotten a response from Marriott Bonvoy or the hotel itself. I would like a refund. This is no way to treat a loyal Marriott customer. Well, at least I was a loyal Marriott customer.