Homely and value for money
Reviewed 25 November, 2020
If you want a 5 star hotel then do not book here, however if you want value for money and a good location to Kew then it is perfect. The hosts were friendly and the cat was so friendly.I love cats so that was a bonus for me.
cancelled due to covid . no money given back even though promised by owner.
Reviewed 4 September, 2020
Don't book here. Have lost £268 . Cancelled when covid was on. Owner offered half my money back. tried three times to get money as promised . never paid up. Lodged a complaint with Booking.com . Still never got my money.
A lovely night away
Reviewed 1 September, 2020
Stayed here recently with my sister, we were kindly greeted and shown the room - a really nice studio apartment with all the necessary amenities. Nice size, great views, and a really friendly welcome. Would happily stay here again (amazing value), great access to transport and only a 10/15 minute walk to Kew Gardens.
Plus we also got to meet this heckin chonker who was really friendly!
Thanks so much for your hospitality!
AVOID - the WORST place we have EVER stayed!!!
Reviewed 11 August, 2020
I wish I would have read the reviews (or should I say warnings?!) on here before wasting £112.50 on a booking for a 2 night stay at this B&B (that ended up being 1 night and cutting our short break even shorter!). On arrival we knew instantly from the appearance of the property from the outside that we were not in for a treat. There is absolutely no signage whatsoever on the house to indicate that it is a 'B&B'. Made us wonder if this place was actually 'legit'?! It was dirty and tired-looking with an unkempt front garden. No communication beforehand to indicate how we should 'check-in' other than a mobile number to ring. After calling the given number we were informed that there was some paperwork stuck to the front door meant for us. Not sure if this was standard practice for this place or a covid alternative. On entering the building we were met by an awful smell of what can only be described as damp. Dreading what we might be faced with as our home for the next 2 nights, we made our way up the stairs to our room. Well, it certainly lived up to our (low!) expectations based on what we had experienced so far. The beds were in a poor state of repair. Hubby and I had an ancient divan base with broken drawers sticking out that didn't close properly, no headboard and topped with a knackered old lumpy spring mattress. The pillows, of which we had one each, were as flat as pancakes and should have been replaced long before now. The offerings for our two young children were an equally ancient and knackered single divan, again no headboard, with a pull-out trundle, again teamed with old flat pillows, one each. Elsewhere in the room we were greeted by unsafe electrical wall sockets that were hanging out of the wall, missing knobs from light switches and blown light bulbs. All the furniture was mismatched - a mirrored wardrobe, a pine / glass wardrobe with a door missing, a white chest of drawers and white bedside unit, a black wooden side table and two different table lamps. The drinks tray didn't feature any portions of long-life milk like you'd expect so we were unable to make a tea or coffee. The ensuite shower room featured a toilet with the seat hanging off teamed with around a leftover quarter of a toilet roll balancing on the adjacent radiator - for a family of four (the mind boggles?!). Out of the 3 sash windows only one opened, unfortunately it was the one with the single bed pushed right up to it. Despite reaching highs of 36°c that day we had no option but to keep it closed due to fears that either of our five or two year old children could very easily climb out and fall from the first floor window. After suffering an overnight nightmare of being stuck in a boiling hot room with no fresh air, air-con or even a fan, and very little sleep between the four of us, we decided to start our day at 5am with a cold shower seeing as we were all wide awake. This was an okay experience until we opened up the provided towels to dry ourselves. They were not much bigger than hand sized towels, thin as paper, threads hanging off with some unattractive brown staining on most of them. We then had to keep the kids entertained in the unbearable heat with the tv on low volume and feed them snacks such as bags of crisps that we'd brought from home until breakfast time. There was nothing in the room to inform us of breakfast arrangements, and the owner hadn't mentioned anything about breakfast during the check-in phone call the night before. We held on until around 8am when we rang the mobile number again to ask about breakfast. We were told to come downstairs to the kitchen to choose what cereal we would like. We were met by the owner, an unfriendly, unwelcoming man and his cat who was free to roam around the kitchen. We were passed a small plastic box containing two dishes, two spoons, two glasses, a carton of apple juice, some miniature boxes of cereal (which we later discovered were all out-of-date) and two apples and sent on our way. Not sure if this was standard practice or due to covid, we found it odd not being offered an area in which to dine. Not wishing to return to the boiling hot room we ventured outside to the street at the front of the property with our 'breakfast'. We had to go back inside to the kitchen to ask for some milk and more crockery. Horrified to discover cat hairs floating in the jug of milk we were given. Myself and hubby went hungry and our children had to eat dry, out-of-date cereal. As you can imagine, we were not prepared to stay here for the second night and instead chose to drive home later that same day cutting our trip short. This place needs inspecting ASAP - they should be ashamed to call themselves a 'bed and breakfast'.
Does what it says on the tin
Reviewed 1 December, 2019
Once we found the hotel is was Hotel was OK. The room was basic, but satisfactory.
Convenient Location for Kew Gardens and tube station.
Nice range of shops, restaurants and cafes within walking distance.
Breakfast was awesome