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Deserves minus 5 stars
Opinión escrita el 30 de Julio de 2021
Drive right on by this disaster. To call it filthy is being very generous. The carpets are so worn out if they weren’t full of dirt and stains they wouldn’t be there. No ice in the hotel. None period. Ice machine appears to have been gutted during the Carter administration. Choice is really getting run down properties anymore.
Should be shut down
Opinión escrita el 30 de Mayo de 2021
Traveled thru Richmond and spent the night at this hotel-----Wow, what a dump.
No office staff, no breakfast, no pool, no room service, no ice machine that worked, computer service a joke, laundry doesn't have rinse cycle-cold water only, windows leaked rain water into room, ants, roaches .
One worker informed me that employees were living at the hotel and receiving room/board for work. Looked like a homeless shelter. No idea how these people keet their Comfort suites affiliation.
Worst experience in recent memory
Opinión escrita el 4 de Mayo de 2021
Where to start?
Upon arriving at this hotel there was nobody at the front desk. We repeatedly rang the bell and we could hear somebody behind the wall. Finally a very disgruntled looking woman came around the corner sighed and said “yes?”
After telling her we were there to check in she huffed...and I made the error of asking her if she was OK. She was very upset because a fellow employee hadn’t shown up to work and was again late. She was working overtime because of this person and was very tired of the situation. As a matter of fact, she told us, she was ready to walk out on the job. Although I felt bad for this woman we are after all customers.
After getting to our room, we noticed several stains on the carpeting. Even a spot that was gum (or a burn?) between the beds. I decided I would just wear my shoes around the room. I was too tired at this point to complain about a thing, Especially with the welcome we had. I just wanted to check in have something to eat and go to sleep.
As the evening unfolded I noticed so many other things. Several rips in the duvet on my bed, the water pressure in our sink was nonexistent, and when we went out to dinner and came back the front hotel doors were wide open to anyone & anything. It was night time at this point. Again there was not a soul at that front desk.
Although I didn’t feel safe in this hotel my mother, a friend and I called it a night.
I will never come back here. This whole place needs an overhaul.
Don't Stay Here!!
Opinión escrita el 29 de Abril de 2021
Checked in and overheard other guests complaining about being given already occupied rooms. Sure enough we unlocked our room to find people already in it as well. Given another room and deadbolt didn't lock and we could see the hallway through gaps in the door facing. Many door facings were damaged on other rooms as well. Carpets and elevators were filthy. Sign on front desk window said there would be no service due to Covid-19. What does that mean?? We left immediately and stayed at a nearby hotel that was clean and room was free of other occupants. Horrible experience @Richmond Comfort Suites!!
Not pet friendly (despite their web page)
Opinión escrita el 14 de Abril de 2021
Upon arriving from Pittsburgh, we were informed that the booking we made under the false information from the website that our pets were welcome, resulting in my wife and I having to try two other hotels before finding one that accepts pets.
We will never make another reservation with Comfort Suites, especially after the difficulty we had in receiving a full refund.