Based on 303 review
Select the date of your trip
This Smiths Falls, Ontario hotel provides modern conveniences in a picturesque riverfront setting. The Best Western Smiths Falls Hotel is conveniently located on the Rideau River in the tranquil town of Smiths Falls. Guests to this Ontario hotel will enjoy easy access to key area attractions and business locations including the Historic Rideau Canal, golf courses, the Heritage House and the Rideau Canal Museum. Or enjoy the brand new Railroad Theatre for those who like live theatre, concerts or movies. Perfect way to enjoy a weekend in Smiths Falls. Each well-appointed room features free high-...More details
Check-out ends at: 11:00
Pool and wellness facilitiesOutdoor Pool
Reception servicesLuggage storage
Business Facilities / FacilitiesBusiness Center
Reviewed 18 october, 2021
Mattress was too hard for some of my family members. Otherwise we found this hotel to be quite comfortable and clean. Staff were engaging and pleasant. Offers of assistance in locating sites and attractions were offered. Overall a nice stay in a pleasant smaller hotel with staff that made you feel at home.
One member for staff extremely rude
Reviewed 5 october, 2021
Two family's getting together for a wedding. The brides family rented the confrence room for the evening before and the evening after the wedding and the next morning. The night before the wedding, a staff member barged in and and said " If you are going to use this room, then you actually have to pay for it" Dead silence because it was paid for! So rude, she didn't even check before making that accusation. Apparently her manager told her to do that. On the grooms side: The grooms grandmother of about 89 years cannot do stairs, I made this clear when I made our reservations - when I got there the room I booked for my mother and I was on the 2nd floor! She was not to arrive until the next day so, II was able (but only after midnight) to switch to a gound floor room for my 89 year old mother and I. The same woman who was so rude about the confrence room was the one who told me I had to wait until the next shift (after midnight) to arrange a room on the ground floor (I believe because then the next shift would have to scramble - not her) I was up every 2 hours after that checking for a room. And then, the brides family was accused of making too much noise on the night of the wedding - we were not even there at that time, we were still at the wedding venue! My husband noticed someone checking in was not wearing a mask and made the mask sing to that same woman - she turned up her nose and ignored him. OK, venting. Except for her and her manager the other staff were great, the rooms were clean. Someone told my husband that woman was having boyfriend problems - sorry no excuse!
Stay here FOR SURE!!
Reviewed 8 september, 2021
The entire staff was at all times friendly, considerate, and ready to assist in any way. The continental breakfast was plentiful, fresh, and delicious. I would definitely return to this lodging facility if I ever visited Smiths Falls again.
dirty sheets in bedding
Reviewed 19 august, 2021
found sheets dirty when going to bed hairs and other things sounded like elephants in room above all night washroom had pubic hairs in tub and floor was never cleaned properly , could not have been disinfected properly for covid
By the Rideau Canal
Reviewed 11 august, 2021
This was a great, casual stop for us, near fast food outlets, and just north of the CTC and Walmart. it was great to be near the Rideau Cana and see the locks, right beside the hotel, where there is also a small park with information signs. The staff was accessible and friendly on check-in, and the gal helped me out with getting the coffee maker working. The room was great - clean! with perfect comfortable bed, very nice duvet and all the amenities you have come to expect when travelling. And a bedside clock radio that I love! The bathroom is a bit dated, with very low toilet and narrow bathtub where you will definitely want to use the safety bar. We were very lucky to get a lovely room with patio doors where our vehicle was parked right outside - handy to load up the luggage. There was a breakfast included. Not a huge variety, but hot and cold items, well prepared and thoughtfully displayed. Social distancing when seated. Almost back to normal. There was a bit of construction while we were there, so a zigzag to go north onto Hwy 4 or 15 - but it's a rather small place, so no worries. The disappointment was in the pool that we had hoped to use upon our arrival after a day's travel - it was not working, as there was no one to keep it functional. A sign of the times. Overall, a recommended stay and two thumbs up.