Sheraton Grand Rio Hotel & Resort

TripAdvisor Review

Based on 2336 review

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The Sheraton Grand Rio Hotel & Resort offers 538 renovated apartments including 61 suites. All accommodations have balconies with sea view, wifi, mini bar, cable TV, safe and telephone. Four floors are reserved for “Club” accommodations, floors with exclusive benefits such as: private check-in, brea...

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Availability

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Classic King

Classic King Room, 31m2, king-size bed, mountain view with balcony. Take in the beautiful views of Rio's iconic mountain landscape from our ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 5 years

Immediate booking

Ocean Front King

Enjoy a frontal view of the ocean from the king-size bed in our Ocean Front King room. Room with sea view, 31m2, 1 king-size bed, located fr...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 5 years

Immediate booking

Club Room King

Located on the highest floors of the Sheraton Grand Rio Hotel & Resort, between the 22nd and 25th floors, the Club rooms have 31 m2, king-si...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Family Room + sofá cama

The Family Room offers 45m² of modern and cozy decor, both in the living room and in the bedroom. This room also offers free internet access...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Ocean Front Suíte

The oceanfront suites at the Sheraton Grand Rio Hotel & Resort measure 40 square meters, with a separate living area from the bedroom and a ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Classic Twin

Classic Twin Room, 31m2, equipped with 2 double beds, mountain view with balcony. Take in the beautiful views of Rio's iconic mountain lands...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Ocean Front 2 Double Beds

Enjoy a frontal view of the ocean and double beds in our Ocean Front Twin room. Sea view room, 31m2, 2 double beds, located from the 1st to ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Club Twin

Located on the highest floors of the Sheraton Grand Rio Hotel & Resort, between the 22nd and the 25th floor, the Club rooms have 31m2, two d...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Ocean Front Upper

Admire the ocean from your king-size bed in our Ocean Front Upper room. Apartments Sea front, from the 8th to the 21st floor with King bed....

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Property Info

The Sheraton Grand Rio Hotel & Resort offers 538 renovated apartments including 61 suites. All accommodations have balconies with sea view, wifi, mini bar, cable TV, safe and telephone. Four floors are reserved for “Club” accommodations, floors with exclusive benefits such as: private check-in, breakfast, afternoon tea, happy hour, among others. Facilities for the disabled and smoking apartments are also available. Facing the sea, the hotel's leisure area features exclusive direct beach access, 2 swimming pools, 1 jacuzzi, 2 tennis courts, 1 sports court and Sheraton Fitness, which offers gues...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Reception services
Services / Luggage StorageExchange24 hour receptionTourist Office
Cot available on requestRooms for the disabledAccepts major credit cardsPolyglot TeamBus parkingButlerPrinterGymnasiumStageATMWedding ServiceBus parkingButlerJacuzziPlayground
Cleaning / Laundry Services
Laundry / Dry CleaningDaily maid service
Accommodation
Apartment for smokersHair dryerSlippersMicrowave24-hour room serviceKitchenetteCable TVPlayground
several
Broadband InternetElevatorFree WifiWheelchair AccessibilitySmoking area
Business Facilities / Facilities
PhotocopiesFaxMeeting RoomsSteam roomConference CenterBusiness Center
Common areas
Playroom
Food & Beverage
PubrestaurantPublic RestaurantBuffet RestaurantCyber Point24-hour room service
Transport options
Pool BarBicycle rentalParkingValet Parking
Activities
Personal Trainer on requestTennis courtWater sports
Pool and wellness facilities
PoolOutdoor PoolBabysitting on RequestFree fitness centerMassages on RequestDirect beach accessMassage ServiceSPASPA
Stores
Gift ShopHair stylistBeauty Salon
Family entertainment and services
Kids ClubPlayground

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1281

  • Very Good

    696

  • Good

    188

  • Reasonable

    84

  • Bad

    87

Travelers profile
  • Business

    472

  • Couples

    648

  • Solo travel

    98

  • Family

    630

  • Friends getaway

    242

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Superb location and staff

Reviewed 26 november, 2021

Very good location, you have view over the ocean, favela (spectacular at night), beach, pool, also you can see Ipanema. Very quiet place, great service. Room was big and I had a nice balcony with full view over the ocean, I could see the sunrise every day. The food is amazing! We felt very safe there. We were a big group of 17 people and nobody had any complaints. Thank you for having us!

ApostolLaura

Aging, poor value hotel

Reviewed 10 october, 2021

I haven’t had a single great experience during my stay in the hotel. I was welcomed with a big and disorganized line for checkin but, fine, things like this happen. When I got the the room, where’s the tub that was in the hotel’s website pictures? Went to the reception to be informed that “not all executive suites count on tubs”. If you’re thinking about staying in this Sheraton, be advised. But back to the room… aging, fully carpeted, bathroom cleaning wasn’t spotless, old shower etc. Good mattress and good views of the sea in a corner room. TV remote didn’t work. Breakfast was adequate, with many options. I had been offered a late checkout on Expedia and that was one of the reasons I decided for this property. When I asked about it, I was informed it wasn’t available. Ok, things like this happen too, right? It would be good for the hotel not to offer late checkouts in the middle of a holiday if they’re not going to be committed with the guests. Regarding location, I don’t like it because it’s not walking distance from the main points in Copacabana/Ipanema/Leblon. If you’re planning to simply using the pool and not leaving the hotel, maybe it’s acceptable. All in, there are definitely better hotels in Rio and especially at this price point.

elderc

Best Family Resort in Rio!

Reviewed 28 august, 2021

I highly recommend Sheraton Grand Rio, especially for families. They have a great location, a beautiful private beach and the BEST staff ever! When I researched family friend resorts in Rio, Sheraton kept popping up and now I know why. They’re located right outside of Leblon which is one of the nicest neighborhoods in Rio. It’s calm and clean, perfect for families. But it’s only a 5 minute Uber ride from Leblon which has a bunch restaurants/shops. (By the way, Uber is very cheap, we used it all the time in Rio) Plus, you get the most beautiful view of Ipanema Beach from Sheraton, especially when the sun is rising. It’s also the only resort that has its own private beach access without the huge crowds. As a guest, you can get lounge chairs, umbrellas and towels all complimentary. The best part of Sheraton is the staff though! Luiz, the night manager was so incredibly accommodating when we arrived at 1am in the morning with tired kids. Anderson the hotel manager walked us to an upgraded room the following day. He also spent some time with us recommending places to visit while in Rio. The breakfast staff is the nicest! From Chef Ronald who made our eggs every morning with such a positive attitude, to Elane & Erosom who greeted us as we entered. Also, can’t forget Rafael, Paolo, Maciel, Danielle, Denise & Diego. All amazing people! So warm and helpful. And also Rafael, the manager at the Italian Restaurant Bene is fantastic! He speaks great English and helped me translate part of the menu I didn’t understand. So nice of him to take the time to help us on a busy night:) The girls at the spa Renata and Iasmin were magnificent too! Make sure to request them. Leo, the manager at the spa was unbelievably kind and made sure our spa services went well. And can’t forget Cleuda. She cleaned our room every day. Such a sweetheart! Always bringing us extra water:) Manoela, the marketing manager checked in on us and always made sure we were well taken care of. And lastly the lobby men and concierge who always asked us if we needed anything. So hospitable! They felt like our family. Thank you Grand Sheraton Rio for making us feel like we were at home even though we were thousands of miles away:)

momduty

Five star experience!

Reviewed 18 july, 2021

From the moment we pulled up and we're greeted we knew that we had picked the right hotel. The hospitality and service was far above exceptional. The concierge took care of us in every way, shape, and form, and everyone was genuinely kind and eager to help. We loved our stay in Rio and loved this hotel. We have absolutely no complaints. We are surely going to visit Rio again and will rebook the Sheraton in a heartbeat! Thank you to everyone for making our trip amazing!

millit92

Rennan is the best server.

Reviewed 3 june, 2021

Rennnan the waiter was amazing. I’m coming back just to be served by him. Thank you for the great service. I had the chicken and veggies which was also marvelous. I also had cake and ice cream which was delicious. I am Looking forward to my return!

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