El Dorado Maroma By Karisma

TripAdvisor Review

Based on 7170 review

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El Dorado Maroma Spa Resort by Karisma offers all the elements for an active, authentic and unique vacational experience. The resort is located in the renowned Playa Maroma, considered one of the best in the world by independent critics, including the Travel Channel. This intimate 157-room resort is...

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MY HOTELITO BEACHFRONT SUITE

Surrounded by the unique beauty of Caribbean nature, our suites, decorated in modern Mexican colors, have a king size bed and a large terrac...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Suite Privada JACUZZI

These suites offer the ultimate in privacy, where you can enjoy the Caribbean ambiance of your own Infinity pool. These spacious suites are ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

Suíte JACUZZI SWIM UP

Enjoy our most luxurious suites; Take a dip on your terrace in the "lazy river" that connects with the main pool and its only swim-up bar, w...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

JUNIOR SUITE

Suites with romantic decor in a mix of authentic Mexican and contemporary style that offer a King size bed or a double bed, balcony or terra...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

HONEYMOON SUITE

Spacious and luxurious suites, accompanied by one wooden cubicle terrace that looks after one matrimonial bed to enjoy the romantic Caribbea...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Property Info

El Dorado Maroma Spa Resort by Karisma offers all the elements for an active, authentic and unique vacational experience. The resort is located in the renowned Playa Maroma, considered one of the best in the world by independent critics, including the Travel Channel. This intimate 157-room resort is ideal for adults, 18-year-olds looking for sex, personalized service, exquisite food, romance and unforgettable experiences.

Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Reception services
Services / Luggage Storage24 hour reception
Cleaning / Laundry Services
Laundry / Dry CleaningDaily maid service
Accepts major credit cardsPolyglot TeamButlerGymnasiumATMWedding ServiceJacuzzi
Accommodation
24-hour room service
Food & Beverage
PubrestaurantBuffet Restaurant24-hour room serviceCocktail Services
Transport options
Pool BarParkingFree ParkingValet ParkingGarage
Pool and wellness facilities
PoolEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourFree fitness centerMassages on RequestDirect beach accessMassage ServiceSPA
Business Facilities / Facilities
Meeting RoomsSteam roomBusiness Center
several
Self parking (surcharge)
Stores
Gift ShopHair stylistBeauty Salon
Activities
Water sports

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    5940

  • Very Good

    828

  • Good

    248

  • Reasonable

    90

  • Bad

    64

Travelers profile
  • Business

    44

  • Couples

    5064

  • Solo travel

    92

  • Family

    617

  • Friends getaway

    587

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

It was great to travel again!

Reviewed 29 november, 2021

Just back from 10 days at El Dorado Maroma. It was our third visit at this property, we had a wonderful time with our friends and family. You can tell the hotel is not completely back from the COVID slowdown and the 2020 hurricane and there were a few squeaky wheels but still, it is a beautiful property. Many of the staff is new on property but so kind and helpful: Marbel our butler, Alexis, Arturo, Felipe and Augustin provided impeccable service at Mio’s. Service was a little slow and disorganized at Lima Lemone but Mariela was very attentive. Jorge took care of us on the beach every morning and Alejandro did a wonderful joy with the entertainment. Kudos to all the staff for always wearing their masks: in restaurants, on the beach, playing volleyball, carrying heavy suitcases up the stairs, construction crew… despite the heat and hard work you put in. It made us feel safe.

Sophie R

Couple’s trip November 2021

Reviewed 29 november, 2021

Enjoyed our vacation at El Dorado Maroma. The staff make this resort so special. Oscar and Juan, our butlers, Jesus, Dory, Paulina, and Betsabe are all the best. We stayed in building 10 with a great view of the Caribbean Sea. It’s a smaller, quiet resort but perfect for us.

F9070WBjh

Couple trip in Nov 2021

Reviewed 28 november, 2021

Went to Maroma as a couples trip this last week! We had an amazing time. The food, beverages, and entertainment was top notch! We traveled with another couple on our stay. The resort is currently under some renovations, but the staff made us forget it was even happening. There are a couple of restaurants closed, but all evening menus were on a rotating schedule so you wouldn’t miss the different cuisine options. We had a great experiences but some team members really made us feel like family. Victor, or butler was AMAZING! He went out of his way to have a meal made that was not on a menu at the resort, Empanadas. Anytime we needed anything for the room he already had it stocked. He made us feel very welcomed in our stay. Chef Eulogio made our special Empanadas and they were OUTSTANDING! We did not leave a bite behind. We of course had refreshments of all kinds, Josue at the pool bar was my favorite bartender! He made some cocktails we have never had and they were quite tasty. Renee on the beach was also great at slinging drinks! Renee even got us ice cream on the beach! I’m not sure where he pulled that trick out but it was impressive! The entertainment crew: Mimi, Leirbag, and Alejandro made our days so much fun. They are so inviting and get so many strangers to become friends! They were a great help to help ignore the renovation sounds during the day. Thank you to the entire staff at El Dorado Maroma!

Jaimie L

Fantastic Staff - Poor Management/Facilities

Reviewed 21 november, 2021

My Fiancee and I traveled with another engaged couple for a weeklong getaway to close the year. Expectations were high based on what I read from these reviews, but ultimately, this place did not live up to the expectations. As the bad outweighed the good, I will start the resort's shortcomings. Half the resort is closed for renovations and construction. You will hear chainsaws and hammering all day from every corner of the resort. As such, there are only three restaurants open. Also, the rooms that are available are outdated and often have severe problems. Our friends room flooded nearly 5 times and our room didn't have any privacy curtains, despite being on the first floor along a heavily walked sidewalk. We asked 3 times for it to be fixed, and it wasn't addressed even once. The next issue seemed to be with over-bookings. Upon arrival, we were offered a credit to move to another resort, but we politely declined as we were tired and excited to see our friends. They told us we could reconsider it later, if we wished. We found it odd that they would offer this, but after a day, we figured it was do to all the issues I mentioned above. We heard other people complaining and being offered the deal the next day, so we decided to take them up on it. When we did, they told us we could not move to another resort and that we had to stay there.

Evan A

Beautiful resort with top notch service!

Reviewed 21 november, 2021

The place is beautiful! Grounds are spectacular and service top notch. Quiet and intimate with delicious cuisine! The beach is one of the best in the area. Simply beautiful! Manuel our beach butler was just the best!!! Had our chairs and umbrella set up just perfectly every day and was always there to adjust it as the sun moved. Definitely recommend!

Mcalio