Quality Inn Roanoke Airport

I was slightly concerned due to the average rating online (~3.6/5 stars) and the numerous claims of bugs and disrepair. Other individuals had claimed that the employees were rude and the place was pretty disgusting. However, once arriving, my boyfriend and I were pleasantly surprised with how nice our room actually was. I am not sure if we had been lucky and got a “top of the line” condition room or if the majority of the rooms were like that, but it was NICE. Especially for a $57 night stay. The room was decorated nicely and you could tell the room had been relatively recently renovated (within the past couple years, or so it had seemed) and that it was modern. The bed was comfortable, and the room overall was clean. I checked behind the pieces of furniture (out of curiosity from a few segments of Inside Edition I had seen online) and found nothing, hardly even dust. The bathroom was nice as well. The only thing I had noticed was a small patch of mildew starting to form which to me, is normal given that the bathroom is a place that is often humid due to excessively hot and steamy showers. Toilet was bright white, shower and tub overall were beautiful, walls were nice and the vent seemed clean. Towels were nice and we were given a sufficient amount. Overall, my stay at the Quality Inn Roanoke Airport was pretty great. I am pleased and had a comfortable night/morning spent there. No chipped paint, cracked flooring, bugs or anything. There were hardly any other guests and the place was quiet, perfect for a good nights rest as it is located a bit away from the highway and other businesses. I was pretty amazed as maybe management had pushed for better upkeep of the property. If you plan to rest in Roanoke or visit for any reason, I HIGHLY recommend this hotel. I am not sure what breakfast is like or how the WiFi is, but besides that, it was AMAZING. We left a note on the bed and a $5 tip along with it because of how pleased we were with our stay. If I had any complaints, all I can is that 1.) The bathroom is a bit small, there isn’t much wiggle room, but what can you expect with a budget room. 2.) The bathroom could use some better ventilation, gets a bit stuffy after a shower. 3.) Please change the checkout time from 11:00 to 12:00 if possible. Even though it’s only an hour, it certainly would help with those who can not just be up and about in the morning. It is nice to slowly be able to wake up and take time to get ready, pack up and head out. Besides that, I definitely recommend checking this place out. I stayed in Room #203.

Hotel has gone through bad renovation. Shiny floors don’t disguise mold and dirt. Was scared to walk on the floors without shoes on. Curtains filthy and have mold. I developed a mold headache, ear ache immediately upon entering this room.

This place is absolutely disgusting and in disrepair!!! 1.) BUGS. First came into the room to find small black bugs crawling in and out of the A/C Unit. 2.) Floors are disgusting, not clean, peeling apart. 3.) Shower / Bathroom NOT clean. Found Pubic Hairs in the shower on the wall. Toilet had urine in it, not even flushed. Toilet doesn't flush properly. Shower Valve Cover Plate has a large gap between it and wall. Celing looks like it was assembled with scrap materials. 4.) Trash in the Trash Cans, NOT in empty condition. 5.) Requested and was Issued a Late Check-out for 2pm. 5 Different Employees (1 Male 4 Female) beat on the door since early in the morning, constantly asking if I am checking out. Each time they were told yes, and there is a Do Not Disturb sign on the door because I was sleeping. Every Employee that came beating on the door was notified of the issues and did NOTHING AT ALL, not even a Fake Apology for the conditions!! When in the shower, a woman opened the door and just came in the room!!! 6.) Scrap Rusted Boats, Trailers, etc... In the parking lot. Is this a hotel, a scrap yard, or a junk yard??? 7.) Paint is peeling off the outside of the building in numerous areas. 8.) The WiFi does NOT work! Was completely unable to preform ANY business tasks which require internet connection / access. After all of this, my recommendation of this hotel is to AVOID AT ALL COST! There is a reason why this hotel was barley booked while every other one around was Sold Out, and now we know why! 0 Quality Inn! Choice, needs to drop this hotel from their name, as there is 0 Quality about this place!!

We had a second level room. Room was clean, bed was comfy, heat worked, for once there were more than enough towels, which is shocking because it seems there never are. Only downside is the people around us were loud all night, constantly slamming doors and talking. No evidence of bugs which is always a plus.

Our room was clean and comfortable. The staff was very helpful and accommodating, and the breakfast bar was kept very well. Check in and check out was easy, and after my stay I found that I needed an adjustment on my bill and the manager was very kind and understanding. There is a great group of people at this hotel!