Hotel needs updating
Reviewed 13 September, 2021
Stayed here the night before flying out of Paris as it was relatively close to airport and offered an airport shuttle. We flew in from Nice and were fying out the next morning. The shuttle only runs certain hours and since we are Hyatt members they offered to send a car outside of regular hours to pick us up. We thought that was exceptional, however the instructions they emailed on where to meet the driver were incorrect. We spent an hour walking around CDG airport looking for the pickup spot. Finally called hotel and were told they were sorry and had no idea where we got those directions (hmm, it was emailed to us from them) but it was now regular shuttle hours so we could catch that. Waited another 20 mins but it did arrive. Hotel is in need of serious updating. Although customer service was good, food quality was subpar and too expensive for the low quality. We stayed in one of the suites with access to the regency club which partially made up for the subpar dinner buffet. The lobby and bar restaurant areas were nice but the hall and room were very run down and outdated, peeling wallpaper, dirty carpet, strange smell in room, not enough plugins, etc. The bathroom was nice and clean. The toilette area did not have a proper paper holder but was clean. The elevator was down for a bit so we had to sit and wait or you could opt to take the stairs. We asked if this has happened before and we’re told that it happens regularly. ?? Overall the location is okay but only if the shuttle is running, otherwise I would opt for the Sheraton which is right at the airport and provided us with great customer service as we were looking for pickup spot. It seems as if it was once a magnificent hotel, but has not been refurbished in quite some time. It has a lot of potential. Hopefully management will update it. We would stay again if it was updated.
Old rooms in need of serious renovation.
Reviewed 13 September, 2021
It has been a while since I have stayed in a hotel with such old rooms. Hyatt unworthy, you expect much more from this chain. Damaged desk and chairs, old paint, cracked sink. We booked 2 nights, but left after 1…
Very nice hotel
Reviewed 11 September, 2021
Just returned from Paris; stayed at the Hyatt Regency CDG for a quick 2 nights stay while connecting though my flight back to the US.
Property is lovely with an open airy lobby, good bar and breakfast service not to be missed!
Service beyond exceptional.
Rooms are super clean, nice however some of them are not working properly to my surprise.
But nothing to be worry about, the excellent front desk clerk Kimberly Meseray immediately addressed my issue and resolved the problem right away.
Next day guest service rep. Chaya Seeam ensure all my problems were resolved in a timely manner.
Is a good choice for a stay near the airport, there is a shopping mall across the street with everything you might need.
The shuttle service runs to/from the airport every 30 minutes for your convenience where you can catch the train to Paris.
Reviewed 17 August, 2021
Really appreciate the hard working and friendly staff. They went out of their way to help us given our late arrival time (1;30am). The breakfast was excellent, lots of choices, food flavourful and well cooked. We loved the lobby and it was quiet despite being so close to the airport.
Heartfelt Gratitude for a Wonderful Stay
Reviewed 3 August, 2021
Hyatt Regency is a fabulous place for the warmth and hospitality extended by the staff. I guess, every hotel / guesthouse offers the infrastructure, but the vibes you sense come from the staff. On that account Hyatt Regency at CDG is a 10/10.
The staff was not only friendly and courteous, but they went extra mile to make me comfortable as I was visiting Paris for the first time and do not speak French. Ms Sandrine not only helped me with some basic queries but also took out time to guide me with extra information about how to organize my sightseeing trips in Paris on Saturday and Sunday.
The staff was also very diligent in all their dealings and delivery of services.
Really felt at home and relaxed staying at the place. Will re-visit, definitely.