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Opinión escrita el 7 de Enero de 2015
El hotel tiene una buena pinta por fuera pero la verdad es que el customer service es terrible, mi marido y yo fuimos a reservar unas habitaciones porque la familia venía desde Irlanda a pasar año nuevo aquí. La chica que está en la recepción no se entera de nada y luego mi suegra llego y no encontraban su reserva, afortunadamente aun había espacio. No sé si no hay una buena comunicación entre los empleados o no tienen información sobre los servicios que ofrece el hotel o restaurante pero la pobre mujer de la recepción en verdad no tenía idea de nada, absolutamente nada!. El restaurante supuestamente está abierto 24hrs pero no es así; luego las sillas están completamente sucias, me parece que deberían hacer algo al respecto ya que la imagen que da es horrorosa.
Considero que hay miles de opciones mas de hoteles alrededor (aunque sean cadenas) que darán sin duda un buen servicio. No vengan a este.
Opinión escrita el 13 de Septiembre de 2021
Absolutely appalling experience with this hotel booked after a long journey needed some rest charged us £250 pounds for a double room giving the circumstances we didn’t mind due to the tiredness. Upon checking in the room seemed average the trouble started through the night as we could not sleep due to noise from other rooms seemed liked some one was throwing a party 3/4 am it finally stopped woke the next morning covered in bug bites next morning approached the reception to confront he told me there was no active manager and nothing he could do and gave me a landline number to call, spoke to the supposed company over everything they basically told me there’s nothing that can be done and hung up. I’d advise any one to stay clear from this hotel utterly terrible experience there staffs helpfulness is as good as there cleanliness of there hotel room !
Harefield Manor Hotel Romford
Opinión escrita el 11 de Septiembre de 2021
This is a great place to stay very clean great service and amazing staff extremely helpful. Breakfast is included and a full English unlimited was top notch. Romford town centre is walking distance away and has a weekly market with great food stalls. The town centre is wheel chair accessible and very clean
Opinión escrita el 4 de Septiembre de 2021
We booked for one night as our bathroom, at home, was being refurbished. Disappointingly, it was difficult to run the bath or operate the shower in this ‘junior suite’.
At 12:15 am we were awoken by the sound of rain. Upon further investigation we discovered that it wasn’t raining outside, instead water was leaking through the ceiling via the electric lights. We put bins and towels down to protect the room, dressed and went down to tell someone. We told him what the problem was, what we had done to catch the water and asked him to get the manager to call us in the morning. We then left and went home.
No call the next day, no answer to any emails, no apology, no thanks for trying to help and no refund.
Things to be aware of !
Opinión escrita el 11 de Agosto de 2021
Booked for a 1 night stay in a twin room on a bed and breakfast basis. Enquired before booking about car parking, was told there was plenty available. Emailed the day before to see when I could access the room, was told midday or could access earlier for a charge of £20. Midday was fine for me.
Arrived at 1230, no room ready, had to wait until after 1pm, no great shakes, but not as they had promised.
Car parking ! Due to scaffolding could not park on site and was told to park at the other car park across the road. Here I found extremely limited parking when I arrived. I managed to get a space, but later had to pop out for 20 minutes, to return and find no spaces available anywhere, even on the road. I sat and waited for someone to eventually move and nabbed that space. However to go out in the evening for food meant we had to stay locally, walk down the road ( in the pouring rain) as we could not risk moving the car again in case we could not get reparked!
Breakfast ! arrived with over an hour and a quarter of breakfast service remaining to find virtually no food! Asked the lady for some food, she looked stunned at all of the empty containers and asked me “ where has it gone.” I pointed to the restaurant full of people! I then had to tap on the kitchen door to again ask for food, and eventually was able to get some bacon, baked beans and COLD mushrooms.
We thougt we could at least get some toast, but no a notice was put on the toaster to say it was not available to use, and the waitress could not get us any toast. To add further despair, also NO tea or coffee, only juice available.
We eventually gave up and went elsewhere for a proper breakfast as my son does not eat bacon or baked beans.
I have given the hotel an opportunity to explain to me and apologise as to what went wrong, but they choose to ignore emails it seems.
One further point, there was copious amounts of rain coming in through the ceilings in the public areas.
Our room, was basic but functional and clean. No blind at all to bathroom window, and room in need of updating, but it served the purpose, although there was a fair amount of noise.
Would I stay again, NO, not out of choice but would if it was the only place available and the parking situation had been resolved, I would however not bank on getting breakfast and would plan to eat elsewhere!