Hotel Castillo Alcazar

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$ 181

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TripAdvisor Review

Based on 766 review

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Located in Rust, Europa-Park Freizeitpark & Erlebnis-Resort, Hotel El Andaluz is just steps from Ortenau and a 2-minute drive from Europa-Park. This 4-star hotel is 1.3 mi (2.1 km) from Rulantica and 1.7 mi (2.8 km) from Taubergießen Nature Reserve. Don't miss out on the many recreational opportunit...

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Property Info

Located in Rust, Europa-Park Freizeitpark & Erlebnis-Resort, Hotel El Andaluz is just steps from Ortenau and a 2-minute drive from Europa-Park. This 4-star hotel is 1.3 mi (2.1 km) from Rulantica and 1.7 mi (2.8 km) from Taubergießen Nature Reserve. Don't miss out on the many recreational opportunities, including a health club, a sauna, and a seasonal outdoor pool. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Even...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
several
Elevator
Stores
Beauty Salon
Pool and wellness facilities
.
Reception services
Luggage storage
Business Facilities / Facilities
Business Center
Acrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedHand sanitizing gel is provided to guestsEmployees wear personal protective equipment24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFrequently touched surfaces are disinfectedDry cleaning / laundry servicesAirport shuttle (surcharge)Arcade / table gamesSmoking areasIn-room accessibilityBabysitting or childcare (surcharge)Support for excursions / ticket purchaseMountain biking nearbyMultilingual teamQuick checkoutHealth clubFree breakfastBar / LoungeSeasonal outdoor poolTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostal include complimentary wireless Internet access, tTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aFree cribs/infant bedsTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake time to pamper yourself with a visit to the full-service spa. This lodge also features complimentary wireless Internet access and concierge services.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a sauna or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access and concierPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include a television in a common area, tour/tiRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a sauna. A

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    417

  • Very Good

    293

  • Good

    40

  • Reasonable

    11

  • Bad

    5

Travelers profile
  • Business

    9

  • Couples

    119

  • Solo travel

    5

  • Family

    516

  • Friends getaway

    66

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Perfect for a family stay

Reviewed 24 october, 2020

The rooms are very clean and the view was amazing. It's a great place for kids! Breakfast was great, staff was friendly. Definitely recommended for a nice family stay. What I did not like was the bathroom, it was way too dark, a bit too much of the knight's castle atmosphere for me. Check-in and check-out was contactless and super quick.

650fannyfran

Acceptable

Reviewed 5 july, 2020

Perhaps our expectations were a bit too high of a 4-star hotel (in Germany). Perhaps. Then again, paying ~340 EUR for a room with 4 adults for one night is definitely not a low price by any means (even if it is "4-starred"). The hotel building from the outside is quite nice, giving off the feeling that it is a Spanish castle. The inside tries to mimic the feeling of being inside a Spanish castle, doing it's best to hide the fact that, well, it is a hotel. No problem there and relatively neatly done. The rooms are where our review starts to get a bit more just "acceptable". Even though due to the coronavirus the number of guests greatly dwindled, we still found some things to be not clean in the room. For example, the bedsheet cover - although it seemed washed - had smudges on it, probably from previous guests. On top, in the restaurant we experienced sometimes even borderline rude behavior and general crankiness from the service staff. All this is understandable (since wearing the masks makes everything much harder and more complicated for everyone), but still something that should not be the case for a 4-star hotel. In addition, we had the feeling that there were not enough people waiting for tables in the restaurant, but more on that in our dedicated "Castillo" review. Perhaps - if we come a second time - we will try out more of the hotel amenities or try to come through a special deal and then could give a better rating, but for the time being: don't go with high expectations and you will be fine. 3/5

FloopySandlet101

Had high expectations

Reviewed 27 december, 2019

Room was actually pretty horrible. Toilet door didn’t shut, one toilet despite this being a family room (5), and room was seriously dated and had a cold feel. Location was excellent, but the gym is a long walk under the highway to the bell rock hotel, but nice once you arrive. The Italian restaurant downstairs had some of the worst service I’ve even experienced in Germany. Very rude, arrogant, slow, not a good experience. Europa park was excellent though so still worth it. Next time we will stay at another hotel.

Joseph9000

Halloween short stay

Reviewed 4 august, 2019

Very nice hotel. Very welcoming staff at the reception. Rooms are small but fonctionnal. Bathroom is a bit akward. Toilet facing a very large mirror and there is a huge step to enter the shower. Good food at the restaurants and easy access to the theme park.

Evan L

Overnight stay - Great fun

Reviewed 20 april, 2019

Stopped here for 1 night on way from Uk to Austria Standard family room was a great size and castle themed with bunk beds that the children loved (8&2) Ate at the restaurant Castillo which was fab - all you can eat buffet and Rodizo Comfortable room Easy on site parking

Werethetrewins